FabSwingers.com > Forums > The Lounge > Which company has the worst customer service?
Which company has the worst customer service?
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"B and Q ..... just try finding ANYONE except on a till ...... Vast stores and no one works there. " I agree with that and if you do happen to find someone they hav'nt a fecking clue about anything | |||
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"B and Q ..... just try finding ANYONE except on a till ...... Vast stores and no one works there. I agree with that and if you do happen to find someone they hav'nt a fecking clue about anything" Funny i couldnt disagree more, the one in grantham and the one in redditch are both brilliant couldnt ask for better shop floor service. | |||
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"Frankie and Benny's.. The food is ok, but the service is shocking.. "lol got shares in them | |||
"I am keeping a beedy eye on this thread.... !! a lot of you know what I do, so waiting to see if my company turns up... lol or ones i have worked for in the past.... "I don't know what you do. | |||
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"Barclaycard. Useless bunch of w**kers. Bring back Call Centres to England!!! "I so agree with you - I have spoken to them on 4 occasions about the same issue of a potentially fraudulent use of my credit card. Each time I got a different answer, so eventually I logged a formal complaint! On the other issue of call centres... I choose car and home insurance these days only with companies that use British call centres - at least being a foreigner myself I have a realistic chance of understanding them lol | |||
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"British Rail!!! gggrrrrrrr I need free tickets now "I think there could be a man in here that could help you out with some tickets  | |||
"British Rail!!! gggrrrrrrr I need free tickets now
I think there could be a man in here that could help you out with some tickets " | |||
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Tony | |||
"British Rail!!! gggrrrrrrr I need free tickets now
I think there could be a man in here that could help you out with some tickets
"Sorry to have to tell you we dont have British Rail anymore and havent had them for 10years or so its now Network rail who own the tracks but dont own the trains companys | |||
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Losers ! Totally useless, the left hand doesn't know what the right hand is doing | |||
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"British Rail!!! gggrrrrrrr I need free tickets now
I think there could be a man in here that could help you out with some tickets
Sorry to have to tell you we dont have British Rail anymore and havent had them for 10years or so its now Network rail who own the tracks but dont own the trains companys"My post was meant a tongue in cheek one for a particular person on here that works for whoever it is that runs the choo choos these days | |||
"British Rail!!! gggrrrrrrr I need free tickets now
I think there could be a man in here that could help you out with some tickets
Sorry to have to tell you we dont have British Rail anymore and havent had them for 10years or so its now Network rail who own the tracks but dont own the trains companys
My post was meant a tongue in cheek one for a particular person on here that works for whoever it is that runs the choo choos these days "I got who you were talking about too and it isnt me that works for the choo choo company formerly know as British Rail!! Shall we get back on track (serviced by Network Rail) with this thread?
Disclaimer - My tongue is firmly in my own cheek with the above post | |||
For me it’s got to be Tiscali now Talk-Talk there custom service was the worst I’ve come a cross not one English speaking operator and we are still trying to sort it out even after 18months | |||
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p.s no free tickets!!!! | |||
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" For me it’s got to be Tiscali now Talk-Talk there custom service was the worst I’ve come a cross not one English speaking operator and we are still trying to sort it out even after 18months "I totally agree but Sky was added to my problems and after 4 hours on the fone you lose your cool! Christalx | |||
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"AOL Broadband- their customer service is pap" this is who i was going to say! had so much trouble with them in the past. it makes it worse because you have to ring them more than normal because of how bad aol is anyway! | |||
"After having twice now had bad customer service from Currys, who is your normination for the company with the worst customer service?. " thats a difficult one due to my line of work I have to deal with lots of companies daily and most have terrible customer service its easier to think of the ones that have good customer service which is very few | |||
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"Orange broadband no question...unless you can speak Urdi etc... Polite people but very poor standard of service...thats why they are at the bottom of the ISP league" We had a similar experience with Orange and were on the verge of cancelling the contract but when we complained formally, went through the hierarchy... things did change and we had a very satisfactory service in the end. I am aware that the area you live in... (not too far from you) is generally not a good one for Orange? | |||
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"Barclaycard. Useless bunch of w**kers. Bring back Call Centres to England!!! "Yes bring back call centres to Britain. Our son had serious car accident, trying to sort out his insurace, with morethan. Call centre in katmandoo [? spelling lol] they can't understand me, I can't fooking understand them. Apart from the bit do you want to buy contents insurance!! I told them son's lying in hospital ffs and hung up. | |||
"After having twice now had bad customer service from Currys, who is your normination for the company with the worst customer service?. " Virgin media and BT | |||
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The judge was not best pleased with their actions and the run up to this I must have got the dumbest fooker every time I rang them to tell them the bill HAD been payed, last year a Rep from Virgin Media knocked on the door, i pushed passed him and looked up at the front of the house, his question was "is there something the matter", my reply "For a moment I thought some git had stolen my Sky dish cause I cant think of any reason why you'd be knocking now fook off and never call again"
oh and British Gas, again, they must just hire people who are intelligent enough to pick up a phone | |||
"... Holidaymaker; Do you have Cadbury’s Dairy Milk? Me; That’s not actually classed as chocolate, it’s vegetable fats flavoured with a little cocoa…. Holidaymaker; How about a Twix? Me; Allow me to direct you to the local Tesco Express you feckin’ heathen twat!! " Isn't that a little condescending? Almost smacks of choco-snobbery. I'd have said, if asked what a chocolate bar is, that a nice bar of Galaxy or Dairy Milk would suffice. Not that indigestable crap that masquerades as chocolate just because it's brown. Blegian chocolates are disgusting and as for the rest of Europe, I wouldn't give you two toffees for it. Give me a nice Mars bar anyday of the week. Or a Toblerone. Or a Flake, now there's a bloody lovely piece of CHOCOLATE! | |||
bit shocked at this i called them up asking what it was for they said unpaid council tax from the previous year, so called sandwell council up asking what it was about as i had paid my bill, they said it was over payment of cauncil tax benifits they was claiming back, so i explained i didnt get any help as my income was above the amount required to get any benifits, so they said they would look into it for me, but in the mean time the bailiffs kept coming out, posting letters thro my door and sticking another £170 on my bill every time they did so eventually, about 3 months later, sandwell conuncil admitted it was a mistake and would get in contact with the bailiffs for me to explain the situation, their bill was nearly £2000 by this point, so i was happy with that and asked for it in writing, which i got and everything was done......till i got a knock on the door from the bailiffs again, so i shown them the letter explaining i didnt owe the bill, to which he replied, i know we have took the £507 off the bill but you still have to pay our charges
Unreal, they wanted me to pay chargers for a bill they was chasing up that sould have never been passed to them in the first place, which was just short of £1500 i may add!!
called sandwell council up again told them what was happening and their reply was, the bailiffs chargers are out of our hands, we have informed them the council tax bill was a mistake, so long as they take that off what they do about their chargers is not in our controll
Nice to know theirs help there when you need it for their fuck ups isnt it lol | |||
"Oh Sandwell council and their bailiffs come very close to the knob of the year award lol Got a letter from the bailiffs saying my debt of £507 from sandwell council had been passed onto them bit shocked at this i called them up asking what it was for they said unpaid council tax from the previous year, so called sandwell council up asking what it was about as i had paid my bill, they said it was over payment of cauncil tax benifits they was claiming back, so i explained i didnt get any help as my income was above the amount required to get any benifits, so they said they would look into it for me, but in the mean time the bailiffs kept coming out, posting letters thro my door and sticking another £170 on my bill every time they did so eventually, about 3 months later, sandwell conuncil admitted it was a mistake and would get in contact with the bailiffs for me to explain the situation, their bill was nearly £2000 by this point, so i was happy with that and asked for it in writing, which i got and everything was done......till i got a knock on the door from the bailiffs again, so i shown them the letter explaining i didnt owe the bill, to which he replied, i know we have took the £507 off the bill but you still have to pay our charges
Unreal, they wanted me to pay chargers for a bill they was chasing up that sould have never been passed to them in the first place, which was just short of £1500 i may add!!
called sandwell council up again told them what was happening and their reply was, the bailiffs chargers are out of our hands, we have informed them the council tax bill was a mistake, so long as they take that off what they do about their chargers is not in our controll
Nice to know theirs help there when you need it for their fuck ups isnt it lol"oh my god!!!!!!! | |||
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"Little Chef....I ordered an Olympian breakfast with sausages...I got one sausage...I pointed out that it stated sausages on the menu I was told sausages was a typo but I could have a lolly when I paid... "Haha thats just reminded me of the Bad News Comic Strip when Nigel Planer complained about the same thing | |||
"Little Chef....I ordered an Olympian breakfast with sausages...I got one sausage...I pointed out that it stated sausages on the menu I was told sausages was a typo but I could have a lolly when I paid... "Was the lolly sausage flavoured | |||
"AOL Broadband- their customer service is pap this is who i was going to say! had so much trouble with them in the past. it makes it worse because you have to ring them more than normal because of how bad aol is anyway! "We had AOL for years without any problems, but when we did have a couple of problems we got so much bull shit from the customer service people that we went to 02 for cheaper and a better service..and their customer service is great for the one time we had to use them. | |||
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"AOL Broadband- their customer service is pap" When my internet went belly up....they were fab and couldn't have been more helpful.....within 10 minutes was all sorted and back | |||
"spell it proper this time lol.... its a toss up between BT and Virgin media both total arseholes....." Got to be BT. Been waiting since the 26th for them to turn on my broadband, 30th now and still waiting.
Glad i still got vodafone dongle,slow but at least it's on. | |||
"AOL Broadband- their customer service is pap this is who i was going to say! had so much trouble with them in the past. it makes it worse because you have to ring them more than normal because of how bad aol is anyway!
We had AOL for years without any problems, but when we did have a couple of problems we got so much bull shit from the customer service people that we went to 02 for cheaper and a better service..and their customer service is great for the one time we had to use them."Lol, had to laugh when talktalk as well as aol both came up... funny thing being as of 18 months ago, both groups are now owned by the same company
Ps - curry's and dixons are also under a same parent company (thankfully not the same as talktalk and aol - the 4 owned by one company isn't what I mean).
I vote halifax - i actually had one of their reps lie to me about information ont heir system, i challenged the guy and he straight up lied, so i told him he was lying, told him I was gonna hang up and call back in 5 mins to speak to someone else and then report him to a manager for lying and he had 3 options:
1) Hope I get through to him so he can make it right
2) In 5 mins find the call recording ontheir systems to erase the call as well as evidence on their systems of him lying
3) Apologise immediately and give me the correct info - which sadly he was too far gone to do.
I got a call a couple of days later from a manager apologising that the call was infact recorded and they agreed with me that "his information he gave me was inaccurate according to my complaint" and he would be "sent for retraining". Lol. Muppet! | |||
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"AOL Broadband- their customer service is pap this is who i was going to say! had so much trouble with them in the past. it makes it worse because you have to ring them more than normal because of how bad aol is anyway!
We had AOL for years without any problems, but when we did have a couple of problems we got so much bull shit from the customer service people that we went to 02 for cheaper and a better service..and their customer service is great for the one time we had to use them.
Lol, had to laugh when talktalk as well as aol both came up... funny thing being as of 18 months ago, both groups are now owned by the same company
Ps - curry's and dixons are also under a same parent company (thankfully not the same as talktalk and aol - the 4 owned by one company isn't what I mean).
I vote halifax - i actually had one of their reps lie to me about information ont heir system, i challenged the guy and he straight up lied, so i told him he was lying, told him I was gonna hang up and call back in 5 mins to speak to someone else and then report him to a manager for lying and he had 3 options:
1) Hope I get through to him so he can make it right
2) In 5 mins find the call recording ontheir systems to erase the call as well as evidence on their systems of him lying
3) Apologise immediately and give me the correct info - which sadly he was too far gone to do.
I got a call a couple of days later from a manager apologising that the call was infact recorded and they agreed with me that "his information he gave me was inaccurate according to my complaint" and he would be "sent for retraining". Lol. Muppet!"lol shows you some of them just like to fob you off well done hun Louise x | |||
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"http://www.fabswingers.com/forum/feedback/14562 Sorry people only the links on this thread are allowed for now x" (start of quote) Complaint Letter of the Year. The British do have a way with words.... A real-life customer complaint letter sent to NTL (to their complaints dept....) Dear Cretins, I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional perogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office: My initial installation was cancelled without warning, resulting in my spending an entire Saturday sitting on my fat arse waiting for your technician to arrive. When he did not arrive, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website....HOW? I alleviated the boredom by playing with my t..ticles for a few minutes - an activity at which you are no-doubt both familiar and highly adept. The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum. Two weeks later, my cable modem had still not arrived. After 15 telephone calls over 4 weeks my modem arrived... six weeks after I had requested it, and begun to pay for it. I estimate your internet server's downtime is roughly 35%... hours between about 6pm -midnight, Mon-Fri, and most of the weekend. I am still waiting for my telephone connection. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers. I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off); that I will be transferred to someone (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone and then been redirected to the irritating Scottish robot woman...and several other variations on this theme. Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important t..ticle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music. Forgive me, therefore, if I continue. I thought BT were s.it, that they had attained the holy piss-pot of godawful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of bastards you truly are. You are sputum-filled pieces of distended rectum incompetents of the highest order. British Telecom - w..nkers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and its worthless employees. Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of *****. John (end of quote) Had to laugh! | |||
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"http://www.youtube.com/watch?v=xaaAYVUWP0I" He had it coming! lol. | |||
"http://www.youtube.com/watch?v=xaaAYVUWP0I" reminds me of some peopple that just want to talk your feelings through but never actually listen that you're not interested | |||
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"Ahabs, I dont know about you but I had a spell working in customer service and from my time I thought to myself if companies could abide by one simple rule a lot of the problems could be solved. That rule being- DO EXACTLY WHAT YOU SAY YOU WILL AND NO MORE THAN THAT. I am talking about delivery companies who make you wait in all day and then dont turn up, plumbers who say one price and then make another one up, banks who promise things within a timescale and dont send your bankcard and British Gas (I am back to them lol) who cant even be bothered to call you to say for the 5th day running they havent got the part they need and wont be turning up. Its not rocket science but you get companies promising the absolute earth and for no reason. Literally just do what you say you will and there is no problem. if you cant ring the customer and manage peoples expectations." My experience of customer services (both professionally and as a customer) highlights one fundamental problem companies have, beignthat the very drive that is supposed to be their revenue motivation becomes the rod that beats their back - targets. All cusotmer serive based business have similar principles: 1) More customers mean more money 2) More customers attended to mean more potential to earn 3) More customers attended to in minimum time means higher margin. 4) The problem now becomes in numerical definition of the word "attended". Just cause a waiter "seats" a custoemr at a table, means the resutant will get soem payment at end of the meal - but their short-sightedness means if they can seat 2 people in an hour as opposed to seasing 2 in 2 hrs AND offering higher service, they see it as losing money where they could double the revenue. 5) Hence, they sacrifice service, an intangible factor that most businesses subconsciously think can't be measured hence can be ignored. Its all about numbers. Same with customer service departments, if they can say "we tookt he custoemrs call" then they satisfy their "quota" - whether the satisfied the customer's need is a different issue Sadly all I've ever heard form managers when highlighting this is "When you learn about management, you'll understand your ideal world scenario better". | |||
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"... Holidaymaker; Do you have Cadbury’s Dairy Milk? Me; That’s not actually classed as chocolate, it’s vegetable fats flavoured with a little cocoa…. Holidaymaker; How about a Twix? Me; Allow me to direct you to the local Tesco Express you feckin’ heathen twat!! Isn't that a little condescending? Almost smacks of choco-snobbery. I'd have said, if asked what a chocolate bar is, that a nice bar of Galaxy or Dairy Milk would suffice. Not that indigestable crap that masquerades as chocolate just because it's brown. Blegian chocolates are disgusting and as for the rest of Europe, I wouldn't give you two toffees for it. Give me a nice Mars bar anyday of the week. Or a Toblerone. Or a Flake, now there's a bloody lovely piece of CHOCOLATE! "Now why did I know YOU would jump on my post?....Half thought of YOU when I posted it.... | |||
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Shona
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my son was okay as he had pizza but i had a pasta dish, so i wandered off to get some cutlery, a girl said "oh i will get you some" but never came back, so i wandered off again and eventually got given some. My sons fizzy orange had no fiz and was replaced with another without fiz, we complained and got the meal half price waste of space, wouldnt go there again.
A pub i met a meet in, was freezing cold, draughty, lipstick on the glass, cold coffee with a hair in my cup, they emptied the bottle bin without closing the door so the whole pub heard the smash of glass and the ladies toilet was strewn with unused and used toilet paper yuk, we left at 10pm and sat in the car in the car park, so embarrassing | |||
"Worst ever Scottish Power. We got a letter saying they were due us £165 and we would get the payment within 5 working days - before we moved house, great we thought will help with restocking the freezer and so on after moving. We moved I called (it was in my name and they refused to deal with anyone other than the account holder) was told what letter, we sent no such letter to you Mrs H. I read the entire letter to the wanker over the phone even the ref number date and who supposedly signed the letter - no record of said letter being sent must be a mistake!!! While I had them on the phone I explained that we had moved and in order to get the leccy switched on I had to pay the previous tenants debt (£50) in power cards - ohh dont worry Mrs H you will get that back as long as you keep the reciept I had even scanned then into my PC and emailed them as proof I had used my old power card to get power for my new flat. SIX MONTHS of calling daily demanding I get the meter reset and read not to mention the money they claimed I was due, them never admitting that the letter was sent - even after I emailed then a copy ohh but they wanted the original yeah as if I was stupid enough to sent that to get lost!! I said send someone out they can verify I have the letter and that its a proper letter guess what no one ever came out surprise really not. Eventually about a year later I got a cheque sent for £65 to repay what I had to pay off when I moved in and when I called them I was told I couldnt cash the cheque cos it was the wrong amount - it should have been no more than £25?!?!?! By this time I wanted to reach down the phone and strangle the stupid little cow but I restrained myself (just) and demanded to speak to a supervisor (as I had many times when calling SP) got him to agree I was due at leat 50 quid and that I could stick the cheque in the bank and if the cheque bounced he was accepting responsability by telling him I was recording the call and taking it to my lawyer in the morning! The I got another cheque but still nowhere near what they were due me. Now ever 2 weeks someone turns up at my door telling me that Scottish Power is cheaper for me and I really should go back - til I ask if they have the rest of the money I am due with interest, when they say no I tell them I am about to clean the stairwell with bleachy water and they have less than 5 minutes til I pour said bucket of bleachy water over the railing onto the stairs below. Ohh and dont get me started on Dataserve or whatever they are called now - the numpties who supposedly read the meters do they really need to read the same meter ever 4 days?? Same guy as well maybe I shouldnt have opened the front door in my lacy nighty
Shona
x x x "My understanding is that they are the worst company to deal with and i am having my own issues, like keep trying to take money out of my account even though i made an agreement to clear the outstanding balance so they owe me £50 bank charge refunds and they dont ring you back when they tell you they will either | |||
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"Orange broadband no question...unless you can speak Urdi etc... Polite people but very poor standard of service...thats why they are at the bottom of the ISP league We had a similar experience with Orange and were on the verge of cancelling the contract but when we complained formally, went through the hierarchy... things did change and we had a very satisfactory service in the end. I am aware that the area you live in... (not too far from you) is generally not a good one for Orange?" I think we are quite a way from each other..we are near Swansea...but we are just slightly over two miles from the exchange..the speed wasnt an issue though...they cocked up when they set our account up getting my name wrong,..its a bit complicated, in short..we kept getting cut off..and it took untold calls to Asia to get it part resolved The amazing thing about complaining to orange is they give you free wireless routers, free 3 months etc to get you to stay..when you tell them you want to leave because your fed up with speaking to Asian call centres...you get put through to a British call centre instantly in order to be sweet talked out of it!..Orange broadband surely cant last much longer. | |||
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"Oh Sandwell council and their bailiffs come very close to the knob of the year award lol Got a letter from the bailiffs saying my debt of £507 from sandwell council had been passed onto them bit shocked at this i called them up asking what it was for they said unpaid council tax from the previous year, so called sandwell council up asking what it was about as i had paid my bill, they said it was over payment of cauncil tax benifits they was claiming back, so i explained i didnt get any help as my income was above the amount required to get any benifits, so they said they would look into it for me, but in the mean time the bailiffs kept coming out, posting letters thro my door and sticking another £170 on my bill every time they did so eventually, about 3 months later, sandwell conuncil admitted it was a mistake and would get in contact with the bailiffs for me to explain the situation, their bill was nearly £2000 by this point, so i was happy with that and asked for it in writing, which i got and everything was done......till i got a knock on the door from the bailiffs again, so i shown them the letter explaining i didnt owe the bill, to which he replied, i know we have took the £507 off the bill but you still have to pay our charges
Unreal, they wanted me to pay chargers for a bill they was chasing up that sould have never been passed to them in the first place, which was just short of £1500 i may add!!
called sandwell council up again told them what was happening and their reply was, the bailiffs chargers are out of our hands, we have informed them the council tax bill was a mistake, so long as they take that off what they do about their chargers is not in our controll
Nice to know theirs help there when you need it for their fuck ups isnt it lol"Hi naughtynymphos, may I make a suggestion to you? I use a rather large (OK very large) firm of lawyers to deal with burocrats and large companies who try and use their size and bailiffs to extort monies from me. They are very good at making such bullies run for cover; in fact they are so good that they are used by the police federation, and are the lawyers who made the government compensate the gulf veterans for gulf war syndrome (they really are good). They are based here in Manchester and are called Linder Myers, it may be worth giving them a ring, I am sure that one of their very hungry and highly litigious lawyers will be more than happy to explain the law to both the council and bailiffs, and charge them through the nose for it too! I am pretty sure that after one letter from them you will never have problems with your council again! | |||
