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By (user no longer on site) OP
over a year ago
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Just re negotiated the virgin package, saving £5 a month, had to drop down from 60meg to 30meg, as was getting about 35-40meg tops, anyone else been dissapointed with their broadband and downgraded speeds? |
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By (user no longer on site)
over a year ago
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I switched from virgin to sky couple of years back because of continual problems with low down load speeds and bad customer service, my time with virgin was not a happy one  |
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By (user no longer on site)
over a year ago
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"Just re negotiated the virgin package, saving £5 a month, had to drop down from 60meg to 30meg, as was getting about 35-40meg tops, anyone else been dissapointed with their broadband and downgraded speeds?"
Were with virgin now and i always have trouble with the internet on certain days of the week, its strange! :S |
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By *vana sukalotWoman
over a year ago
In a land of make believe (Derby) |
I was with virgin and found the BB speed was capped constantly, joined sky online today and they give you £100 Marks and Sparks voucher and if you do it through quidco you could earn £135 cash back  |
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By (user no longer on site)
over a year ago
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Just checked things out.
PlusNet uses your PSTN (copper telephone) line, whereas Virgin uses fibre. The basic PlusNet cost is for a capped service. You will have to pay more for an uncapped service. Virgin is totally uncapped. Also the PlusNet price is based on a promotional discount.
I currently get 60Mb with Virgin, the maximum speed with PlusNet is about 15Mb. I frequently check my download and upload speed and usually get close to the 60Mb for download. I would suggest that you would not get close to the quoted download speed with PlusNet as it uses PSTN lines and is dependent on your distance from an exchange.
My 60Mb broadband is £22.50 a month and PlusNet is just a little lower.
I would dearly love to find a broadband provider who could use my existing fibre infrastructure. I also use the Tivo box and would love to abandon this too, but it has to be for something better. Unfortunately I've not found that yet. |
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Speed wise, no ISP in this country can currently get close to Virgin (that's real speeds, not the oft-quoted 'up to', depending on your distance from an exchange, speeds), so it's basically down to cost and CS.
S's company pay for our 120MB broadband and I've never had any issues with Virgin's CS (as long as you bypass their 1st line support). |
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By (user no longer on site)
over a year ago
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Those who aren't getting their quoted speeds, are you wireless?
Because if you're using a wired connection you WILL get your quoted (or close to) speed. Wireless you can expect considerably less.
I'm currently in their 60mb package and my desktop usually see's speeds of between 58 and 62mb with a wired connection, my laptop, though, gets around 38mb... |
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"Those who aren't getting their quoted speeds, are you wireless?
Because if you're using a wired connection you WILL get your quoted (or close to) speed. Wireless you can expect considerably less.
I'm currently in their 60mb package and my desktop usually see's speeds of between 58 and 62mb with a wired connection, my laptop, though, gets around 38mb..."
No, you won't... if the street box / mux is oversubscribed (eg 80% capacity) then bandwidth falls off a cliff... I live in a uni/student area, during holidays 30mbit service pegged at 30 mbit, during term time you're lucky to sustain 2 mbit.
Virgin will upgrade the street box the same week BT come along to install fibre.  |
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I'm not really up with the lingo of it all, and can only speak for myself, but, I've found my service and speed connected or wireless to be much improved with Plusnet, than Virgin. I can see the green exchange thingy from my window about 50yds away.
I did hear something about Virgin reduce the bandwidth at certain times, whereas Plusnet don't...or something along those lines, anyway 
I'm not certain what speed I'm getting, but it's mega fast and almost instantaneous, even with wireless, so I'm happy! |
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virgin all the way for me . never really had an issue with bb .rare time i have it was the due to equipment just giving up the ghost and was replaced no issues ! helps that bunk knows his way about with bb and can sort wireless connection on hubb and we know we can change wireless channel if need be . also virgin is umlimited useage ,only restrict your speeds if excessive down load or streaming at peak periods(higher the speeds the higher your limit ) .where as sky charge you extra for unlimited BB as friend of ours found .they were forced by sky to up grade to the monthly fee for bb .they are now a virgin customer and very happy with the change . |
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"virgin all the way for me . never really had an issue with bb .rare time i have it was the due to equipment just giving up the ghost and was replaced no issues ! helps that bunk knows his way about with bb and can sort wireless connection on hubb and we know we can change wireless channel if need be . also virgin is umlimited useage ,only restrict your speeds if excessive down load or streaming at peak periods(higher the speeds the higher your limit ) .where as sky charge you extra for unlimited BB as friend of ours found .they were forced by sky to up grade to the monthly fee for bb .they are now a virgin customer and very happy with the change ."
I do know that I have unlimited usage with Plusnet and the speed isn't restricted, which I didn't have with Virgin...
...and I'm paying less! |
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By (user no longer on site)
over a year ago
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You need to look at the contention ratio. It's usually about 50:1.
I think it's safe to say that Virgin offer the fastest broadband experience.
Rather than relying on wireless connections its better to install a wired Ethernet system. Just make sure you install the correct cable for a gigabit Ethernet connection. |
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By (user no longer on site)
over a year ago
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"Speed wise, no ISP in this country can currently get close to Virgin (that's real speeds, not the oft-quoted 'up to', depending on your distance from an exchange, speeds), so it's basically down to cost and CS."
Roll on 2014 and LTE  |
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"You need to look at the contention ratio. It's usually about 50:1.
I think it's safe to say that Virgin offer the fastest broadband experience.
Rather than relying on wireless connections its better to install a wired Ethernet system. Just make sure you install the correct cable for a gigabit Ethernet connection."
not necessarily so, that is the ADVERTISED number
the fact is the cabinets are built to take up to 288 individual connections.
6,000,000,000 / 288 = 20833333 so 20 meg assuming the cab gets the full 6 x 1 gig lines in...
This would be 288 / 6 = 48:1 contention
in densely populated areas the cab may only get 1 line in, so contention is 288:1 and theoretical max is 3.4 mbit, but by that time router loads are so high you will be lucky to see half of that, which is the reality where I am for example. |
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By (user no longer on site) OP
over a year ago
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Just done a speedtest other day on our reduced package to 30meg and it clocked 35Meg speed on wireless. Thats 5meg more than max speed lol well happy with decision to go down from 60meg to 30meg. Plus i still get to keep the super hub |
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By (user no longer on site)
over a year ago
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Im a virgin salesman haha
Issues with speed tend to be from national customers (ie virgin BB over copper wire not cable) which hits the same problems as any other user, bad wireless connections or they are riddled with spyware and malware eating into their connection because they do stupid things like use internet explorer.
If you are having problems with fibre optic broadband and your not wireless then install and run basic things like malwarebytes anti malware, microsoft security essentials and spybot search and destroy, also switch to using google chrome or firefox.
Most of the time that will give you the speed virgin is famous for :D |
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By (user no longer on site)
over a year ago
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we have virgin 30mg after alot of problems when first installed and 3 new not so super hubs its working fine,we dont use the superhub for wireless now tho and have a second router conected for that as the superhubs wireless isnt the best. but we very rarely get the quoted speed even with a hard conection, but its still fast enough |
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By *illdeeCouple
over a year ago
nr Edinburgh |
"Im a virgin salesman haha
Issues with speed tend to be from national customers (ie virgin BB over copper wire not cable) which hits the same problems as any other user, bad wireless connections or they are riddled with spyware and malware eating into their connection because they do stupid things like use internet explorer.
If you are having problems with fibre optic broadband and your not wireless then install and run basic things like malwarebytes anti malware, microsoft security essentials and spybot search and destroy, also switch to using google chrome or firefox.
Most of the time that will give you the speed virgin is famous for :D"
Hiya, using Explorer: do we have a choice with that? If using Chrome or Firefox I find neither Fab nor Sky ever work properly with those browsers. Both sites seem to be optimised to work only with IE.
I use Firefox for just about everything else tho. |
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By (user no longer on site)
over a year ago
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"Im a virgin salesman haha
Issues with speed tend to be from national customers (ie virgin BB over copper wire not cable) which hits the same problems as any other user, bad wireless connections or they are riddled with spyware and malware eating into their connection because they do stupid things like use internet explorer.
If you are having problems with fibre optic broadband and your not wireless then install and run basic things like malwarebytes anti malware, microsoft security essentials and spybot search and destroy, also switch to using google chrome or firefox.
Most of the time that will give you the speed virgin is famous for :D
Hiya, using Explorer: do we have a choice with that? If using Chrome or Firefox I find neither Fab nor Sky ever work properly with those browsers. Both sites seem to be optimised to work only with IE.
I use Firefox for just about everything else tho. "
I only use fab and it appears fine on chrome and firefox. Check your browser settings |
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By (user no longer on site)
over a year ago
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"we have virgin 30mg after alot of problems when first installed and 3 new not so super hubs its working fine,we dont use the superhub for wireless now tho and have a second router conected for that as the superhubs wireless isnt the best. but we very rarely get the quoted speed even with a hard conection, but its still fast enough"
Superhub is built on the cheap best bet is buying a router from pc world |
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By (user no longer on site)
over a year ago
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"we have virgin 30mg after alot of problems when first installed and 3 new not so super hubs its working fine,we dont use the superhub for wireless now tho and have a second router conected for that as the superhubs wireless isnt the best. but we very rarely get the quoted speed even with a hard conection, but its still fast enough"
Make sure you have the correct power adapter for your superhub. Sounds daft but I was told by a Virgin engineer that if you have the wrong one it will affect speed and you'll suffer drop outs. I was having a new TiVo box installed when he noticed mine was wrong. Since changing it my service has been flawless, zero drop outs and my wireless speed increased.
If you adapter has a white label on it, near the end that plugs into your superhub, its the wrong one and could be part of your problem... |
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