 | We had such a fantastic experience at Xtasia & the hotel from start to finish.
The night itself was amazing — brilliant music, a great crowd and such a fun atmosphere. The staff made us feel safe and comfortable throughout, which makes such a difference in this type of environment. Everything was well managed and relaxed.
We also spent the afternoon in the spa, which was really lovely. It was a little quiet but it was nice & peaceful.
The next morning, however, we realised our very distinctive car key (if you have the same car you'd think it was yours) was missing. We had no way of contacting the couple we’d spent time with and genuinely thought we were facing up to £1,000 replacement bill.
What happened next was incredible. The staff immediately stepped in — checking CCTV, walking through our movements from the night before, identifying the couple involved, obtaining their contact details and calling them directly. The cleaner & staff even checked the bins, smoking area and the nightclub itself to rule everything out.
Without their help this would have been a very expensive and stressful situation. Instead, it cost us just £20 for an Uber to collect the key.
They kept us calm, brought us complimentary tea and coffee and went completely above and beyond what anyone could reasonably expect.
Exceptional customer service, an amazing atmosphere, and a team that genuinely cares about their guests. We are so grateful — thank you for turning a stressful situation into such a positive memory.
Date: 1 March 2026
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