| Hi @virgincouple2023,
We just read your review and we are slightly shocked by your portrayal, since it simply isn't reflective of the club or our team as the large majority of guests know.
Our SIA Door Supervisors are thoroughly professional, and we request that they check that people are attending the correct venue when they approach the front door, because this being Central London, sometimes people follow a crowd to the door, trying their luck to enter. Asking people, politely what event they are attending ensures that it is only bonefide attendees that enter the club, protecting members privacy and safety. Conversely, Our DS is often praised for his friendliness, he even walked one female back to her hotel in the early hours to ensure her safety! So, your feedback is completely against character.
I don’t know if the 5 couples that you refer to in reception, include other guests and they failed to hi-five you, but our front desk team consists of just 4 people.
If you had travelled from Suffolk, booked a hotel, taken Viagra and lubed up the wife, I can’t for the life of me understand why you wouldn’t have returned to enjoy the party after going for cash, irrespective of whether or not you found any. It is well advertised on our website, as it was by TPP that we only take cash for the locker key deposit, because it is entirely unfeasible to do 100 card refunds at the end of the night, when people are stacked 20 deep returning their keys. Cash is easy in and easy out.
I am very sorry that you took such an impulsive decision, and I am afraid to say that you missed what has been widely touted as a fabulous night. The feedback received by the club and from the guys in charge of TPP has been overwhelmingly positive.
Thank you.
Date: 27 April 2023
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