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By (user no longer on site) OP
over a year ago
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Hi all I'm a retail worker who is use to insults and aggressive customers.
But 2 days ago a woman insulted me and i was gob smacked at what she said. There was no need for the nasty things she said.
All this was about was me giving her £4 change and not taking an extra pound off her so she could have a fiver. So i was told i cant count and im not even going to say the rest.
I think we should be able to answer them back instead of biting our lips.
I just wish i had told your to f off now. |
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By (user no longer on site)
over a year ago
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"Hi all I'm a retail worker who is use to insults and aggressive customers.
But 2 days ago a woman insulted me and i was gob smacked at what she said. There was no need for the nasty things she said.
All this was about was me giving her £4 change and not taking an extra pound off her so she could have a fiver. So i was told i cant count and im not even going to say the rest.
I think we should be able to answer them back instead of biting our lips.
I just wish i had told your to f off now."
Why didn't you just take the extra pound and give her a fiver though? |
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By (user no longer on site) OP
over a year ago
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"Hi all I'm a retail worker who is use to insults and aggressive customers.
But 2 days ago a woman insulted me and i was gob smacked at what she said. There was no need for the nasty things she said.
All this was about was me giving her £4 change and not taking an extra pound off her so she could have a fiver. So i was told i cant count and im not even going to say the rest.
I think we should be able to answer them back instead of biting our lips.
I just wish i had told your to f off now.
Why didn't you just take the extra pound and give her a fiver though? "
Had no fivers in the till. |
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"Hi all I'm a retail worker who is use to insults and aggressive customers.
But 2 days ago a woman insulted me and i was gob smacked at what she said. There was no need for the nasty things she said.
All this was about was me giving her £4 change and not taking an extra pound off her so she could have a fiver. So i was told i cant count and im not even going to say the rest.
I think we should be able to answer them back instead of biting our lips.
I just wish i had told your to f off now."
I feel your pain. Had a guy to just the same. Went right off on one because i gave him change. Got really personal. He didn't say much else once i replied with look i can give you what i haven't fucking got.
And for some reason my lot have stopped ordering 5 pound notes with the change order. And the one that do get piled up for self scan. |
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By (user no longer on site)
over a year ago
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"Hi all I'm a retail worker who is use to insults and aggressive customers.
But 2 days ago a woman insulted me and i was gob smacked at what she said. There was no need for the nasty things she said.
All this was about was me giving her £4 change and not taking an extra pound off her so she could have a fiver. So i was told i cant count and im not even going to say the rest.
I think we should be able to answer them back instead of biting our lips.
I just wish i had told your to f off now.
Why didn't you just take the extra pound and give her a fiver though? "
When I used to do retail customer service, our manager and company had a policy where you don't break notes at the till, and once you have given change that's it. So long as it's correct it's fine
The reasons for this were simple when they explained:
It stops people coming in and treating the shop like a bank. We're not here to break your £20 note into a tenner and two fivers, you can go to the bank and do it.
Also, all it takes is a young, unconfident kid on the tills to get a mouthy guy coming in, buying something cheap with a twenty, then saying "oi no, I want my change like this", changes his mind, deliberately confuses the kid to try and get more money out of the till. This is a common technique used and it happened to me when I was 21, and the younger girl I worked with.
As a customer you have rights, the change you specifically wanted when you bought a paper with a £20 is not one.
OP, I fully epaphise with you. I did retail between and just after uni. I got insults hurled at me, complaints made at me not the company, physically assaulted when trying to stop shoplifters, and d*unk people trashing the shop late at close up. All for minimum wage, or a bit more, shit hours and a reference.
My only suggestion is get out asap. |
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By (user no longer on site)
over a year ago
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"Hi all I'm a retail worker who is use to insults and aggressive customers.
But 2 days ago a woman insulted me and i was gob smacked at what she said. There was no need for the nasty things she said.
All this was about was me giving her £4 change and not taking an extra pound off her so she could have a fiver. So i was told i cant count and im not even going to say the rest.
I think we should be able to answer them back instead of biting our lips.
I just wish i had told your to f off now.
Why didn't you just take the extra pound and give her a fiver though? "
Technically they're not meant to do unofficial transaction as it can lead to incorrect vamounts being issued.
I had one customer screaming at me and my manager when we were politely trying to explain we don't swap or break change.
It used to just be easier to lie and say that's all I have. |
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By (user no longer on site)
over a year ago
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"
Why didn't you just take the extra pound and give her a fiver though?
Technically they're not meant to do unofficial transaction as it can lead to incorrect vamounts being issued.
I had one customer screaming at me and my manager when we were politely trying to explain we don't swap or break change.
It used to just be easier to lie and say that's all I have."
I work in retail myself and as long as the customer says it as I'm inputting the amount given into the till its never been an issue. That's why I asked. |
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By (user no longer on site)
over a year ago
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I once watched a guy help himself to the chips on the hot counter with his fingers and eat a few. When I took the chips of and threw them in the bin. He went and tried to get me sacked. Saying I new nothing about food hygiene.
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By (user no longer on site) OP
over a year ago
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"
Why didn't you just take the extra pound and give her a fiver though?
Technically they're not meant to do unofficial transaction as it can lead to incorrect vamounts being issued.
I had one customer screaming at me and my manager when we were politely trying to explain we don't swap or break change.
It used to just be easier to lie and say that's all I have.
I work in retail myself and as long as the customer says it as I'm inputting the amount given into the till its never been an issue. That's why I asked. "
We also have a long list of rules for when we are on the till as well. If we break them its disciplinary action. |
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By (user no longer on site)
over a year ago
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And this is why im an engineer working with lumps of metal, no way could I do a job dealing with the public, id be jailed first day lol, its one of my main gripes seeing how people treat others that are there to serve them, think they have the god given right to speak to people like a piece of shit...its definately not on!!! |
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By (user no longer on site) OP
over a year ago
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"I once watched a guy help himself to the chips on the hot counter with his fingers and eat a few. When I took the chips of and threw them in the bin. He went and tried to get me sacked. Saying I new nothing about food hygiene.
"
The retail world is just full of rude people these days. You do get some nice people though.
I still think you should be allowed to tell them to do one. |
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By (user no longer on site)
over a year ago
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I work up in a pub and often get told that I owe them more or "oi, I gave you a twenty!". The simple answer is that the till never loes and that I know the difference between a fiver and a twenty |
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By (user no longer on site)
over a year ago
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I always say thank you because I know it's a bloody hard job.
And if I see someone being abusive I step in and have a go at them.
It's bullying and I won't stand for it. |
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I work in retail ( same town as OP ) and I'll say quite confidently that the people in Telford are the rudest most ignorant bunch of tossbags I've ever had the displeasure of serving ( and I've worked in London!),it must be something in the water! |
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I used to work in retail and it makes you realise just how rude and awful people can be. It's a lesson I've always kept. I'm a senior manager now in another industry and I always know which people I can trust and want to work with by how they treat the cleaning staff or agency. Every job that someone does is valuable,and every person is valuable too. |
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By (user no longer on site)
over a year ago
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"I always say thank you because I know it's a bloody hard job.
And if I see someone being abusive I step in and have a go at them.
It's bullying and I won't stand for it."
It's always appreciated. When I was 20 working in retail a man probably twice my size punched a man who I'd caught shop listen and who was just trying to barge past and get out of the shop.
Not the most tactile thing. But it winded the man, he tried to complain about assault and the chap told him that if they get CCTV of him being hit they also get CCTV of him stealing probably £200+ of stock which equates to some kids having part time jobs.
Thankfully it shut him up and we didn't see him again for a month or two. |
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By *ady LickWoman
over a year ago
Northampton Somewhere |
I work in retail, we get the odd arsehole customer but on the whole they are ok.
I've had abuse when I've been serving someone on the till before. I just said 'if I could stop you there I'll get the manager to deal with this'. I'm not paid to be verbally attacked. End of!! |
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