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Money back from Tui yet??
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We didnt get to GC in March, not a huge problem, but cant get anywhere with tui to try and get our money back. They emailed us 2 days before we were due to fly, to tell us holiday cancelled, but full refund was promised. Has anyone got there money back yet?? |
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Just had an update from Tui noon tiday. They are willing to let us book another holiday with them with a credit note. OR, if im not happy with that, they will guve us a full refund. And we will get it 12 months after our original departure date. So we will get it back March 2021.  |
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"Just had an update from Tui noon tiday. They are willing to let us book another holiday with them with a credit note. OR, if im not happy with that, they will guve us a full refund. And we will get it 12 months after our original departure date. So we will get it back March 2021. "
Meanwhile they go bust?!  |
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By (user no longer on site)
over a year ago
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We got money back from JET2 flights within 4 weeks. Great company. Obviously waiting list,but did not ask us to accept credit note!! Companies behaving like TUI deserve to be on blacklist. Talk about kick someone when your down. Under Abta rules you are 100% entitled to a refund so reject anything else. Even if they go under you can get refund under Consumer credit act off your card company. |
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"We got money back from JET2 flights within 4 weeks. Great company. Obviously waiting list,but did not ask us to accept credit note!! Companies behaving like TUI deserve to be on blacklist. Talk about kick someone when your down. Under Abta rules you are 100% entitled to a refund so reject anything else. Even if they go under you can get refund under Consumer credit act off your card company. "
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Just had mine back today after 6 weeks this long despite getting an email after I called them the day they cancelled saying refund will be done by end of the same day .....
1 further phone call told have to wait 8 weeks so I reported to Barclays under card protection ..
Will never use TUI again |
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By (user no longer on site)
over a year ago
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We've also claimed on the credit card and are waiting for resolution. A comment on another thread indicated that there was a 90 day period before the credit card company could act. |
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If the date has passed on your departure date. And your flight was cancelled, and your are struggling to get anywhere with the operator. You can do a section 75 claim back.
I have just done a similar thing with Ryanair with PayPal.
Money refunded within 7 days.
I provided evidence that I had given them a chance to refund me... PayPal just take the money off them |
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By *andr1Couple
over a year ago
beverley |
Today had confirmation of full holiday refund from Tui.
Was due to fly out on 26th March, Tui said it would be 4 weeks from flight out till refund spoke to tui today and said our refund will be in our account Friday. |
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By *amissCouple
over a year ago
chelmsford |
"Today had confirmation of full holiday refund from Tui.
Was due to fly out on 26th March, Tui said it would be 4 weeks from flight out till refund spoke to tui today and said our refund will be in our account Friday. "
,
That's excellent news! |
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"Today had confirmation of full holiday refund from Tui.
Was due to fly out on 26th March, Tui said it would be 4 weeks from flight out till refund spoke to tui today and said our refund will be in our account Friday. "
Let us no if or when you got a refund as we've booked with them at the end of june. |
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By *amissCouple
over a year ago
chelmsford |
"Still waiting from the 16th March.
Put us off using tui again"
That's very bad considering, legally, they should refund flights in 7 days and holidays in 14 days, I'm not aware that has changed. |
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By *andr1Couple
over a year ago
beverley |
We have now received all holiday costs from Tui, was paid to us Friday. We were due to fly out on 26th March. The day before flight Tui rang us and explained for obvious reasons the holiday would have to be cancelled, would we like to rearrange or have full refund. We chose full refund, they said it would take 4 weeks to complete due to the numbers involved. It was 4 weeks when we received the monies. We cannot complain about Tui the service to us has been good, other than the wait we cannot complain. |
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By *amissCouple
over a year ago
chelmsford |
"We have now received all holiday costs from Tui, was paid to us Friday. We were due to fly out on 26th March. The day before flight Tui rang us and explained for obvious reasons the holiday would have to be cancelled, would we like to rearrange or have full refund. We chose full refund, they said it would take 4 weeks to complete due to the numbers involved. It was 4 weeks when we received the monies. We cannot complain about Tui the service to us has been good, other than the wait we cannot complain."
That's good news
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"We have now received all holiday costs from Tui, was paid to us Friday. We were due to fly out on 26th March. The day before flight Tui rang us and explained for obvious reasons the holiday would have to be cancelled, would we like to rearrange or have full refund. We chose full refund, they said it would take 4 weeks to complete due to the numbers involved. It was 4 weeks when we received the monies. We cannot complain about Tui the service to us has been good, other than the wait we cannot complain."
Thats great news, we were meant to be flying around the same time as you, we were offered vouchers. Just want our money back.
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"Tui just emailed. They have now sent my code voucher. I dont want a voucher, i want my money back please.
You are still entitled to a cash refund, see if you put a claim in."
We are going to push for our money back. |
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By *amissCouple
over a year ago
chelmsford |
"Tui just emailed. They have now sent my code voucher. I dont want a voucher, i want my money back please.
You are still entitled to a cash refund, see if you put a claim in.We are going to push for our money back. "
Good |
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By (user no longer on site)
over a year ago
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Spoke 2 them Thursday and the money is back in my account today.
The only hassle was being on hold 4 a hour and half. But 2 be fair that’s not bad considering how many r affected |
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By *amissCouple
over a year ago
chelmsford |
"Spoke 2 them Thursday and the money is back in my account today.
The only hassle was being on hold 4 a hour and half. But 2 be fair that’s not bad considering how many r affected "
That's very good too! |
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By *amissCouple
over a year ago
chelmsford |
"I know, I was expecting to argue about not taking the vouchers, but was so straight forward once I got through "
I think they realise that people want a refund,now rather than vouchers and it is your right, to have a refund, that law hasn't changed...yet! |
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By (user no longer on site)
over a year ago
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They should of just given refunds straight away and glad I got my money back. In case the law does change.
Now I’m thinking do I book a holiday 4 next year or wait as where I’m meant 2 be going is cheap at the mo.
As I don’t want 2 be in the same position again next year |
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By *amissCouple
over a year ago
chelmsford |
"They should of just given refunds straight away and glad I got my money back. In case the law does change.
Now I’m thinking do I book a holiday 4 next year or wait as where I’m meant 2 be going is cheap at the mo.
As I don’t want 2 be in the same position again next year"
None of us know, do we? We go to Corfu every year, so we just amended our holiday to next year.I did notice that places were getting booked quickly, so it might be something you want to think about, so you can get what you want. |
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By (user no longer on site)
over a year ago
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I was thinking that and just pay it on the credit card so I have that protection.
I’m off to Florida if we are allowed 2 travel by then.
Fingers crossed we r |
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By *amissCouple
over a year ago
chelmsford |
"I was thinking that and just pay it on the credit card so I have that protection.
I’m off to Florida if we are allowed 2 travel by then.
Fingers crossed we r"
Yes, I would go for it, you'll have the protection of your credit card |
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By *amissCouple
over a year ago
chelmsford |
"I think I may book it tonight, as these prices may go up as well.
I think we have taken over this thread lol"
Go for it! It will give you something to look forward to, after we get out of this virus thing! Yes it's quiet in here this afernoon |
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By (user no longer on site)
over a year ago
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"how did you get a voucher from them im still waiting , tho my return flight is not till 5th June, should have gone out with Easy Jet 22nd may, but E/J have confirmed refund x
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No voucher involved. It was a very protracted delay in processing our refund application made just after the holiday was cancelled in mid March. |
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If you used a debit card, contact your bank and ask for a chargeback, most banks seem to be understanding and do it. Others have tried fobbing you off with ATOL but just tell them ATOL can't do anything as the company hasn't gone bust and you're within your rights to do a chargeback. Just ensure you have the evidence of cancellation and refusal of refund, along with proof of payment. Some banks aren't asking for this, some just require you to fill a form out. IT can take up to 3 weeks for the refund and then the company have 45 days to dispute it, which they won't as the holiday never happened. |
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By (user no longer on site)
over a year ago
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Just had a refund from them after doing chargeback, fair play they are even giving us back the £800 cash deposit we put down.
They didn't want to but as they broke the terms of the contract by not contacting us before our departure date we decided that a future holiday that may never happen was not worth the risk.
Push for what you are legally entitled to or face losing everything. |
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By (user no longer on site)
over a year ago
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"Great news, for us anyway. At last, got our money back from TUI. Took a while, but saying that, they will be under so much pressure. "
Well done about time too!
It's just a pity that the pressure on TUI was self-inflicted. If only they had been honest from the beginning and not tried to wriggle out of their legal obligations. We used to be loyal customers, but not any more. |
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By (user no longer on site)
over a year ago
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"Great news, for us anyway. At last, got our money back from TUI. Took a while, but saying that, they will be under so much pressure.
Well done about time too!
It's just a pity that the pressure on TUI was self-inflicted. If only they had been honest from the beginning and not tried to wriggle out of their legal obligations. We used to be loyal customers, but not any more."
We are the same |
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"Great news, for us anyway. At last, got our money back from TUI. Took a while, but saying that, they will be under so much pressure.
Well done about time too!
It's just a pity that the pressure on TUI was self-inflicted. If only they had been honest from the beginning and not tried to wriggle out of their legal obligations. We used to be loyal customers, but not any more."
We are the same. We used them a lot, 2 or 3 times a year, never again. |
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