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By (user no longer on site)
over a year ago
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"Picked up new car yesterday already back with it. Arnoldshark sold me a car will barely legal tyres "
Fair enough arnold clark are terrible but surely ud check the car over yourself before u get it :/  |
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By *UNKIEMan
over a year ago
south east |
Surely when you go to look at car you want to buy you make sure any flaws (like worn tyres) are pointed out to salesman and only agree to buy if these flaws are sorted before picking it up..or is that just me  |
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By (user no longer on site) OP
over a year ago
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"Surely when you go to look at car you want to buy you make sure any flaws (like worn tyres) are pointed out to salesman and only agree to buy if these flaws are sorted before picking it up..or is that just me "
I checked it over but forgot about the wheels ????
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By (user no longer on site)
over a year ago
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Would never use Arnold Clark again, useless when you actually need help but brilliant at taking money off you!!
Not sure if I'd ever buy a used car either again, stick to new ones now, easier with the warranty  |
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By *nverMan
over a year ago
....down the Rabbit Hole with a shotgun |
"Surely when you go to look at car you want to buy you make sure any flaws (like worn tyres) are pointed out to salesman and only agree to buy if these flaws are sorted before picking it up..or is that just me "
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By (user no longer on site)
over a year ago
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Bought a brand new insignia from them in 2010,biggest pile of shite I'd ever had,notwithstanding the problems with the car,their servicing and customer support was utter trash,wouldn't go anywhere near them with a bargepole ever again. |
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By (user no longer on site)
over a year ago
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"Would never use Arnold Clark again, useless when you actually need help but brilliant at taking money off you!!
Not sure if I'd ever buy a used car either again, stick to new ones now, easier with the warranty "
Well said ..
They have one of the biggest turnover of Employees in Britain.
 |
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I drove from Glasgow to Falkirk to buy a car from another dealer to avoid giving Arnold Clark the business. Renowned for poor customer service. Many satisfied customers I hear, but too many angry customers. Automotive Russian Roulette going to AC! |
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By *akleonMan
over a year ago
Helensburgh |
"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better 
Limited edition corsa 63plate "
Nice one .... what colour mate? I drive a suzuki swift .... It's nothing special but it's great for commuting as it doesn't cost much to run
I'm thinking about trading it into motorpoint for an audi a3 finance deal  |
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By (user no longer on site)
over a year ago
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"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better
Limited edition corsa 63plate
Nice one .... what colour mate? I drive a suzuki swift .... It's nothing special but it's great for commuting as it doesn't cost much to run
I'm thinking about trading it into motorpoint for an audi a3 finance deal "
stuff yer new cars buy an old saab,best motor I've ever bought |
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By *akleonMan
over a year ago
Helensburgh |
"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better
Limited edition corsa 63plate
Nice one .... what colour mate? I drive a suzuki swift .... It's nothing special but it's great for commuting as it doesn't cost much to run
I'm thinking about trading it into motorpoint for an audi a3 finance deal stuff yer new cars buy an old saab,best motor I've ever bought"
Saab's are great cars mate, very understated and kinda classy. Solid engines too |
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By *ndykayMan
over a year ago
Falkirk |
Had problems with my new ford since December it's been into 3 different dealers and in the end I forced them to replace it. New one is identical and already doing much better mileage so I reckon the first was a rogue but I agree, never go to Arnold shark |
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By (user no longer on site)
over a year ago
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"Ye it's always the same with them.cant do enough for you when your buying car but once u have it .there not interested "
thats exactly the experience ive had with them. That and flogging a warranty to you.
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By (user no longer on site)
over a year ago
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Just got myself a brand new focus rs a few months ago, no problems YET lol no doubt I will have a few in the years to come though. Can't beat the feeing of a brand new car though  |
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By (user no longer on site)
over a year ago
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Heartless twats too.My now deceased partner bought a car off them last May then passed away suddenly in the June and they werent interested in buying the car back although it had hardly been driven |
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By (user no longer on site)
over a year ago
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I got my car from them in April and touch wood not had any issues with it but it's only a year old so here's hoping. Did get a cheque for petrol as a good will gesture cause was a bday present to myself haha and got my private reg done with them and manager got one of his boys to take my car to the garage and filled the tank up as another good will gesture so couldn't fault them up until now anyway  xx |
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By (user no longer on site)
over a year ago
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Hi, must be the worst dealer in the history of dealers.
My wife had a similar problem, the car went back and forth for repair, trading standards got involved so she was offered another car at the same price, so far so good, but never again. Jim |
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By (user no longer on site)
over a year ago
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Don`t get me started about arnold fucking shark!!!!!!
bought 2 cars from them over the years.. 1st one was back 7 times for a braking fault they couldn't fix...5 times for an aircon fault...and 3 times for poor starting...fixed it myself at my own expense after they said car was faultless... 2nd car had so many flaws that after they admitted liability of selling an unfit vehicle they tried to use legal threats to stop me taking them to court.... mention the sunday papers though...they shit a brick!!! |
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I just started in the new showroom next to reg vardy, all those whinging n moaning please appreciate that selling cars is easy
Ever sucker through the door will buy any fix or repair daily if you hint at discounts or free tank of gas
Women buyers go wet when you mention convertibles or 4x4s with tinted wing mirrors invisable indicators and of course free sweeties
The above may be tongue in cheek  |
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By (user no longer on site)
over a year ago
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I used to work for them as a Salesman.
My experience is as follows:
NO such thing as Customer Service they don't know the meaning of the phrase
Valeting and service department do as little as possible.
SALESMEN. What folk don't know is these guys are on £50 a sale.
If you pay cash, card etc the Salesman is not interested
If you pay by HP katching £150 commission, if you take warranty etc. Katching another £100.
That is why salesmen bend over backward and make false promises to get your sale, they make peanuts unless you sell add ons like warranty and Hire Purchase and let's face it who pays by cash.
High staff turnover is due to:
Whilst in your first 12 week training period (training is a 4 day joke) you are not allowed to speak to customers.
After 12 weeks the branch I was in expected you to sell a minimum of 3 cars midweek and double that over the weekend
After you were there 6 months or more your sales targets are approx 10+ cars per week.
Don't beat your target, don't have a job simple
Hours of work are 4 x10hr shifts and 2 x 12 hour shifts and this is compulsory EVERY week
Where I worked there was a guy that worked 6x 12 hr shifts ie a 72 hr week and earned approx £8,000-£10,000 a month.
Me, I left because I found selling cars easy and could make the targets I just couldn't tell lies to honest hard working people and steal their money off them for a piece of shit.
Brand new cars come with warranty etc built in therefore salesmen don't like selling them as there is no financial gain in it for them
Hate AC.
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By (user no longer on site)
over a year ago
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"I just started in the new showroom next to reg vardy, all those whinging n moaning please appreciate that selling cars is easy
Ever sucker through the door will buy any fix or repair daily if you hint at discounts or free tank of gas
Women buyers go wet when you mention convertibles or 4x4s with tinted wing mirrors invisable indicators and of course free sweeties
The above may be tongue in cheek "
the tinted windows had me buying  |
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By *ompip3Couple
over a year ago
Paisley |
Have to admit, although I am not a big fan of Arnold Clark and their trading practices, I bought a 57 plate Merc CLS 3 years ago and have NOT had one single problem wit it. (Just jinxed myself now, haven't I!?"
BUT like everything else you're buying used goods....do your own checks and make sure you've satisfied yourself that all is as it should be
before committing to a sale.
Just my 2p worth!
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"I just started in the new showroom next to reg vardy, all those whinging n moaning please appreciate that selling cars is easy
Ever sucker through the door will buy any fix or repair daily if you hint at discounts or free tank of gas
Women buyers go wet when you mention convertibles or 4x4s with tinted wing mirrors invisable indicators and of course free sweeties
The above may be tongue in cheek the tinted windows had me buying "
ideal for those not checking their mirrors |
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By (user no longer on site)
over a year ago
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I had a Company Car in for a service i inherited years ago.I only had it 3 months whilst awaiting a New Car from another Dealer.I told them the "brakes" where dangerous.Next day driving the Car away the "brakes" where no different.
I drove the Car 200 yards to a Garage that repaired the "brakes" as they where worn.
I later shoed the "brake shoes & Pads" and invoiced them.
Too add to thefiasco ..the Mechanic that repaired the "brakes" couldnt get the wheel off due to a broken nut..
Arnold Clark where adamant they fixed the brakes..
It was evident for a £250 service ..They basically kept it storage for a day and washed it.
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By (user no longer on site)
over a year ago
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"I just started in the new showroom next to reg vardy, all those whinging n moaning please appreciate that selling cars is easy
Ever sucker through the door will buy any fix or repair daily if you hint at discounts or free tank of gas
Women buyers go wet when you mention convertibles or 4x4s with tinted wing mirrors invisable indicators and of course free sweeties
The above may be tongue in cheek the tinted windows had me buying
ideal for those not checking their mirrors "
ideal for dodgy areas |
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By (user no longer on site)
over a year ago
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"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better
Limited edition corsa 63plate "
Sorry, this made me giggle....a "limited edition" corsa  |
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By (user no longer on site)
over a year ago
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"I had a Company Car in for a service i inherited years ago.I only had it 3 months whilst awaiting a New Car from another Dealer.I told them the "brakes" where dangerous.Next day driving the Car away the "brakes" where no different.
I drove the Car 200 yards to a Garage that repaired the "brakes" as they where worn.
I later shoed the "brake shoes & Pads" and invoiced them.
Too add to thefiasco ..the Mechanic that repaired the "brakes" couldnt get the wheel off due to a broken nut..
Arnold Clark where adamant they fixed the brakes..
It was evident for a £250 service ..They basically kept it storage for a day and washed it.
"
This is a regular occurance |
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By (user no longer on site)
over a year ago
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I've bought 7 cars in 15 years off them, very few issues and always fixed without any problems, but if it's used, I always do a thorough check, and make the purchase on the basis of the work carried out. And trade ins they have beaten any other offers by over a grand every time |
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By *lascumMan
over a year ago
Glasgow |
Used to avoid them like the plague.... But ended up working for them, the car guys get a hard time, all the time. Now bought about 8 cars from them now over five years or recommended friends to buy and never had problems. They were either new or prereg. Worked for other car groups as well and they're all a much of a muchness. I was lucky doing fleet, would never go back to do retail, a lot of the crap is sales support and service before the vehicles go out so its not always the sales and fault if something goes wrong |
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My involvement with them was a long, frustrating and frankly boring story. Worth saying though, that at the end of it I had a similar feeling of violation to that experienced when my house was burgled. |
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By (user no longer on site) OP
over a year ago
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"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better
Limited edition corsa 63plate
Sorry, this made me giggle....a "limited edition" corsa "
Yeh I know everyone has them hahaha |
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By (user no longer on site)
over a year ago
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Just bought a new C class Merc from them, absolutely no problems at all
They bought over the Merc dealership a few years back and kept it in tune with how it has always been run, they don't even put an Arnold Clark sign on the dealership.
No problems |
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By (user no longer on site)
over a year ago
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"Picked up new car yesterday already back with it. Arnoldshark sold me a car will barely legal tyres "
Never get a car from any Arnold Clark they are dog crap in every department. I know the head engineer still sends his car to another garage to get fixed and serviced and so meny other stories! |
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By (user no longer on site)
over a year ago
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My first car was from Arnold Clark 12 years ago. Only when I needed to use the spare wheel did I find it didn't fit, I took it back to the garage and they replaced it, but put the one out of my car in to the same make vehicle. They also cracked the oil sump when they services it. Needless to say, never been back!! |
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By (user no longer on site)
over a year ago
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"When you deal with the sort of volume they do, it's only natural there will be complaints and horror stories.
There is good and bad service everywhere in all organizations. "
indeed, and you only hear the bad stories |
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John 