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By (user no longer on site) OP
over a year ago
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I paid out for a years insurance upfront and informed them that my no claims bonus of 9 years was requested from previous broker and would send ASAP. Despite numerous calls finally received it and forwarded to new insurer.. Today I went on my emails to discover a few spam mail which contain emails from my new insurer telling me they hadn't received my document therefore cancelled my insurance..but would kindly offer me another policy!!??*****
Upshot is after my heated conversation they are now refunding part of my payment .. I'm totally disgusted and have fired off a HUGE letter of complaint .. Rant over.. And breathhhhh  |
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By (user no longer on site) OP
over a year ago
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"part off ?? get onto ombudsman should either be all or reinstalment of policy surely ?  "
Done it but no joy it's covered in their 30 day notice clause .. |
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By (user no longer on site) OP
over a year ago
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"part off ?? get onto ombudsman should either be all or reinstalment of policy surely ?
Done it but no joy it's covered in their 30 day notice clause .. opps want a shot of my pistol pmsl  "
Yeh to stick up their red tape bureaucratic arses |
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By *nnyMan
over a year ago
Glasgow |
"I paid out for a years insurance upfront and informed them that my no claims bonus of 9 years was requested from previous broker and would send ASAP. Despite numerous calls finally received it and forwarded to new insurer.. Today I went on my emails to discover a few spam mail which contain emails from my new insurer telling me they hadn't received my document therefore cancelled my insurance..but would kindly offer me another policy!!??*****
Upshot is after my heated conversation they are now refunding part of my payment .. I'm totally disgusted and have fired off a HUGE letter of complaint .. Rant over.. And breathhhhh "
And the moral is............?
Check your spam folder. |
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By (user no longer on site) OP
over a year ago
|
"I paid out for a years insurance upfront and informed them that my no claims bonus of 9 years was requested from previous broker and would send ASAP. Despite numerous calls finally received it and forwarded to new insurer.. Today I went on my emails to discover a few spam mail which contain emails from my new insurer telling me they hadn't received my document therefore cancelled my insurance..but would kindly offer me another policy!!??*****
Upshot is after my heated conversation they are now refunding part of my payment .. I'm totally disgusted and have fired off a HUGE letter of complaint .. Rant over.. And breathhhhh
And the moral is............?
Check your spam folder."
Damn wish I was a smart arse like you  |
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By (user no longer on site) OP
over a year ago
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Thx for responding to this guys advice appreciated and taken on board.. I usually check mail via phone but to day I went on laptop hence I noticed spam folder .. Will be checking it from now on   |
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