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Fury over civil service's WFM phone line hell
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By *itzi999 OP Woman
over a year ago
Slough |
"End the WFH for civil servants - JRM was right.
https://mol.im/a/10862523
Use a private service if you can’t get through. That’s the mantra right? "
If people refuse to go back to work and insist on wfh, yet provide little or no service, then, yes. |
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By (user no longer on site)
over a year ago
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"End the WFH for civil servants - JRM was right.
https://mol.im/a/10862523
Use a private service if you can’t get through. That’s the mantra right?
If people refuse to go back to work and insist on wfh, yet provide little or no service, then, yes. "
So what’s the problem? |
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"So what’s the problem? "
The problem for me is the Probate Service. I have to make calls every week to chase them up, and I'm regularly on the phone for 90 minutes waiting to get put through to someone.
I have no idea if WFH is the issue, but whatever it is they really need to do something about it. |
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Many parts of the civil service are under staffed. You wait because there have always been poor staffing levels and under funding and nothing has changed. The government wants to reduce numbers and costs. Many parts of the civil service are moving from large offices to smaller ones with less capacity for staff. Working from home is not the problem it's just another distraction story from a Tory newspaper |
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By *irldnCouple
over a year ago
Brighton |
"End the WFH for civil servants - JRM was right.
https://mol.im/a/10862523"
Nothing to do with WFH. It is to do with a Govt that wants less Civil Servants and underfunds services but a public demanding better service. They are mutually exclusive AND this Govt now want 91k less Civil Servants so guess what...
Customer service will get worse.
Then there will be calls for privatisation.
Then a select few will make a lot of money gobbling up the contracts.
Then the general public will end up paying more for the services then they did through their tax originally.
GENIUS! |
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By (user no longer on site)
over a year ago
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"End the WFH for civil servants - JRM was right.
https://mol.im/a/10862523
Nothing to do with WFH. It is to do with a Govt that wants less Civil Servants and underfunds services but a public demanding better service. They are mutually exclusive AND this Govt now want 91k less Civil Servants so guess what...
Customer service will get worse.
Then there will be calls for privatisation.
Then a select few will make a lot of money gobbling up the contracts.
Then the general public will end up paying more for the services then they did through their tax originally.
GENIUS!"
Like I asked the OP, since that is the agenda - so what’s the problem?
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"Many parts of the civil service are under staffed ..."
"Nothing to do with WFH ..."
I should have said that I also had occasion to use the Probate Service in late 2019. On that occasion they had everything back to me within 5 weeks, which included a visit to a court to do some swearing.
I don't know if it's under-staffing, or WFH, or something else. All I know is that the service has massively deteriorated over the past 2.5 years. |
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By (user no longer on site)
over a year ago
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The government has underfunded the Civil Service for years and continue to do so.
Rather than blaming cuts, they blame rubbish like WFH.
The Government cuts staff in the Civil Service then awards contracts to their chums at Capita who are woefully incompetent. Much of the poor service in the Civil service is down to them. |
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By *irldnCouple
over a year ago
Brighton |
"The government has underfunded the Civil Service for years and continue to do so.
Rather than blaming cuts, they blame rubbish like WFH.
The Government cuts staff in the Civil Service then awards contracts to their chums at Capita who are woefully incompetent. Much of the poor service in the Civil service is down to them."
 This 
Just getting down with the OP’s normal vibe  |
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By (user no longer on site)
over a year ago
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Ah yes, I remember preCovid when we all talked about the first class service from helplines.
Even many many years ago, call centres were managed by MI and stats. Not a boss walking around with a big stick. Id have guessed that would have made call centres one of the easier business to manage at a distance. There has never been trust. |
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"Ah yes, I remember preCovid when we all talked about the first class service from helplines.
Even many many years ago, call centres were managed by MI and stats. Not a boss walking around with a big stick. Id have guessed that would have made call centres one of the easier business to manage at a distance. There has never been trust. "
Call centres when I started work were run by older ladies returning to work after kids and staffed by lots of young ladies answering the phones.Tea breaks and such all run to and exact time. |
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"So what’s the problem?
The problem for me is the Probate Service. I have to make calls every week to chase them up, and I'm regularly on the phone for 90 minutes waiting to get put through to someone.
I have no idea if WFH is the issue, but whatever it is they really need to do something about it."
It's weird because my Grandad's probate was granted within 12 weeks, in August 2021. We were told it might take a lot longer. |
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"It's weird because my Grandad's probate was granted within 12 weeks, in August 2021. We were told it might take a lot longer. "
So it's gone from 5 weeks in October 2019, to 12 weeks in August 2021, to now more than 20 weeks in January 2022. That's not a good record. |
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By (user no longer on site)
over a year ago
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"Hopefully, the news of over 90,000 of them facing the sack is true."
thatll solve the waiting times
Tho TBF 90,000 have probably been stealing a living working on Brexit benefits.
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By *abioMan
over a year ago
Newcastle and Gateshead |
"Hopefully, the news of over 90,000 of them facing the sack is true."
So which bit of the civil service would you like cut… just interested because an all encompassing thing…
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By *irldnCouple
over a year ago
Brighton |
"Hopefully, the news of over 90,000 of them facing the sack is true."
Says more about you than anything! Nice to want anyone to lose their job, especially right now!
Anyway, sorry to disappoint but I pretty much guarantee nobody will be sacked. This will be a 2-3 year programme achieved through natural wastage (retire or resign), a recruitment freeze, and a voluntary redundancy scheme.
Service levels will drop further. People will complain putting pressure on Govt and then they will award lucrative contracts to private sector that will turn out to be little/no better but will cost tax payers more because they need to make a profit! |
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By (user no longer on site)
over a year ago
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"Hopefully, the news of over 90,000 of them facing the sack is true."
I see the Tories plan is working.
Much like with the NHS, underfund them to the point where public perception of them becomes negative. Then further cuts and privatisation will be better welcomed. |
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By *irldnCouple
over a year ago
Brighton |
"Hopefully, the news of over 90,000 of them facing the sack is true.
I see the Tories plan is working.
Much like with the NHS, underfund them to the point where public perception of them becomes negative. Then further cuts and privatisation will be better welcomed. "
Yep but you would have thought by now these people would understand that! |
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By (user no longer on site)
over a year ago
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SMH, largest organisation in the UK, needs administrators and management.
You cut support staff, you increase the administrative burden on doctors and nurses, then nothing happens.
I though tories dealt in realpolitik? Being pragmatic, not insane cowshit? |
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