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Phone line not working should this be classed as an emergency?
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The phone line in an elderly relatives house has stopped working, it dials in but not out. We live with him he’s 83 and got dementia, it’s quite literally his lifeline, as he doesn’t use a mobile, he also had a falls alarm connected to it.
The phone company have let us down on an appt today, but can come tomorrow afternoon when no one will be there, problem is we’re out all day till very late. After numerous phone calls they say it’s impossible to get anybody out today (I can’t force them but have got rather cross) shouldn’t this be classed as an emergency though? We do have a keysafe but bet they won’t be allowed to let themselves in.
Should I try again? Thanks.
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"The phone line in an elderly relatives house has stopped working, it dials in but not out. We live with him he’s 83 and got dementia, it’s quite literally his lifeline, as he doesn’t use a mobile, he also had a falls alarm connected to it.
The phone company have let us down on an appt today, but can come tomorrow afternoon when no one will be there, problem is we’re out all day till very late. After numerous phone calls they say it’s impossible to get anybody out today (I can’t force them but have got rather cross) shouldn’t this be classed as an emergency though? We do have a keysafe but bet they won’t be allowed to let themselves in.
Should I try again? Thanks.
"
I thought people with certain illnesses ect were put in a special category for things like this? My cousin has something where he has extremely bad fits and needs an ambulance when they happen, a few month ago his phone also went down and when we called they said because he was of a certain criteria someone would be out within a few hours to fix it, because it’s life or death. |
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By (user no longer on site)
over a year ago
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"The phone line in an elderly relatives house has stopped working, it dials in but not out. We live with him he’s 83 and got dementia, it’s quite literally his lifeline, as he doesn’t use a mobile, he also had a falls alarm connected to it.
The phone company have let us down on an appt today, but can come tomorrow afternoon when no one will be there, problem is we’re out all day till very late. After numerous phone calls they say it’s impossible to get anybody out today (I can’t force them but have got rather cross) shouldn’t this be classed as an emergency though? We do have a keysafe but bet they won’t be allowed to let themselves in.
Should I try again? Thanks.
"
I would assume either his doctor, district nurse or social worker would have to call them before they get their act together. Otherwise they wouldn’t treat it as authoritative.
It’s a shame but these days the service and social responsibility element of a workers job is missing, call centre people are reading a script and don’t care enough about anyone. |
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"The phone line in an elderly relatives house has stopped working, it dials in but not out. We live with him he’s 83 and got dementia, it’s quite literally his lifeline, as he doesn’t use a mobile, he also had a falls alarm connected to it.
The phone company have let us down on an appt today, but can come tomorrow afternoon when no one will be there, problem is we’re out all day till very late. After numerous phone calls they say it’s impossible to get anybody out today (I can’t force them but have got rather cross) shouldn’t this be classed as an emergency though? We do have a keysafe but bet they won’t be allowed to let themselves in.
Should I try again? Thanks.
I would assume either his doctor, district nurse or social worker would have to call them before they get their act together. Otherwise they wouldn’t treat it as authoritative.
It’s a shame but these days the service and social responsibility element of a workers job is missing, call centre people are reading a script and don’t care enough about anyone. "
They've offered a time tomorrow though. |
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By (user no longer on site)
over a year ago
|
"The phone line in an elderly relatives house has stopped working, it dials in but not out. We live with him he’s 83 and got dementia, it’s quite literally his lifeline, as he doesn’t use a mobile, he also had a falls alarm connected to it.
The phone company have let us down on an appt today, but can come tomorrow afternoon when no one will be there, problem is we’re out all day till very late. After numerous phone calls they say it’s impossible to get anybody out today (I can’t force them but have got rather cross) shouldn’t this be classed as an emergency though? We do have a keysafe but bet they won’t be allowed to let themselves in.
Should I try again? Thanks.
I would assume either his doctor, district nurse or social worker would have to call them before they get their act together. Otherwise they wouldn’t treat it as authoritative.
It’s a shame but these days the service and social responsibility element of a workers job is missing, call centre people are reading a script and don’t care enough about anyone.
They've offered a time tomorrow though. "
I think OP wanted them to give a time today. |
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"The phone line in an elderly relatives house has stopped working, it dials in but not out. We live with him he’s 83 and got dementia, it’s quite literally his lifeline, as he doesn’t use a mobile, he also had a falls alarm connected to it.
The phone company have let us down on an appt today, but can come tomorrow afternoon when no one will be there, problem is we’re out all day till very late. After numerous phone calls they say it’s impossible to get anybody out today (I can’t force them but have got rather cross) shouldn’t this be classed as an emergency though? We do have a keysafe but bet they won’t be allowed to let themselves in.
Should I try again? Thanks.
I would assume either his doctor, district nurse or social worker would have to call them before they get their act together. Otherwise they wouldn’t treat it as authoritative.
It’s a shame but these days the service and social responsibility element of a workers job is missing, call centre people are reading a script and don’t care enough about anyone.
They've offered a time tomorrow though.
I think OP wanted them to give a time today. "
Yes they do and I don't blame them. However in the course of looking aftery elderly parents I've discovered that emergency has a very different meaning to different people. Most agencies will expect the close relatives to put themselves out rather than the other way round. The stress this causes is immense and I sympathise and empathise with the op. Trying one more time most probably won't achieve anything but more stress. |
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