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Customer Service
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By *rx1 OP Couple
over a year ago
North of Okehampton, South of Bideford |
It may well be just us, but does any other Couple object to being called "Guys"
For instance "is everything ok with your meal Guys ?"
We are not asking for Sir and Madam, but has good old Customer Service gone out of the window and standards have slipped ?.
This is usually, but not always from the Younger generation
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By (user no longer on site)
over a year ago
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I don't mind it. As long as they are cheery and do their job properly.
I'd rather be called a guy and served properly so my experience is nice than be called Madam and get bad service. |
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By (user no longer on site)
over a year ago
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Couldn't give a flying fuck, the fact that they're checking on you means they are giving you customer service. Top notch restaurant with silver service then fair enough that's not what you'd expect, but for your average place I'd say that's perfectly acceptable.
Some waiting staff put their personality into their service (I'm one of those people unfortunately for the unsuspecting souls who get sat in my area) and I've been known to take it personally on the rare occasion people haven't liked my service, as to me they may as well say they don't like me as a person.
P |
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By (user no longer on site)
over a year ago
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"Couldn't give a flying fuck, the fact that they're checking on you means they are giving you customer service. Top notch restaurant with silver service then fair enough that's not what you'd expect, but for your average place I'd say that's perfectly acceptable.
Some waiting staff put their personality into their service (I'm one of those people unfortunately for the unsuspecting souls who get sat in my area) and I've been known to take it personally on the rare occasion people haven't liked my service, as to me they may as well say they don't like me as a person.
P"
Yea but you're a total dick |
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By (user no longer on site)
over a year ago
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It's the sentiment that matters, I don't care what they call me (within reason!) as long as the service is good. I've been to ahorribly posh restaurant and received awful service while being called ma'am, words mean nowt if this sentiment behind it isn't genuine. |
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By (user no longer on site)
over a year ago
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"Dont come to Yorkshire.
A term of endearment here is 'cock' 
Being a Yorkshire lass myself, Flower, I know thy Sen. "
I love going to Yorkshire, love being called duck and flower, haha! |
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By (user no longer on site)
over a year ago
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"Dont come to Yorkshire.
A term of endearment here is 'cock'
Being a Yorkshire lass myself, Flower, I know thy Sen. "
Soz duck, I deserve a clip raand lug ole |
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By (user no longer on site)
over a year ago
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"Couldn't give a flying fuck, the fact that they're checking on you means they are giving you customer service. Top notch restaurant with silver service then fair enough that's not what you'd expect, but for your average place I'd say that's perfectly acceptable.
Some waiting staff put their personality into their service (I'm one of those people unfortunately for the unsuspecting souls who get sat in my area) and I've been known to take it personally on the rare occasion people haven't liked my service, as to me they may as well say they don't like me as a person.
P
Yea but you're a total dick"
You wouldn't have me any other way 
P |
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By (user no longer on site)
over a year ago
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"Couldn't give a flying fuck, the fact that they're checking on you means they are giving you customer service. Top notch restaurant with silver service then fair enough that's not what you'd expect, but for your average place I'd say that's perfectly acceptable.
Some waiting staff put their personality into their service (I'm one of those people unfortunately for the unsuspecting souls who get sat in my area) and I've been known to take it personally on the rare occasion people haven't liked my service, as to me they may as well say they don't like me as a person.
P
Yea but you're a total dick
You wouldn't have me any other way
P"
I would when I'm trying to eat my meal in peace |
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By *rx1 OP Couple
over a year ago
North of Okehampton, South of Bideford |
Not once, did i mention good, bad or indifferent Service levels.
Just the terminology used. It is not always appertaining to Restaurants. It could be any Customer Service environment. |
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By (user no longer on site)
over a year ago
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I think language evolves over time and guys is pretty much a gender neutral term for a group of people these days. Guy is rarely used in the singular anymore |
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By (user no longer on site)
over a year ago
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"It's the sentiment that matters, I don't care what they call me (within reason!) as long as the service is good. I've been to ahorribly posh restaurant and received awful service while being called ma'am, words mean nowt if this sentiment behind it isn't genuine. "
Exactly. I genuinely give a shit, I want people to leave smiling, I want people to think I've made their day brighter in some way because I care, because I'm interested and because I couldn't actually give 2 fucks how much they're spending, what matters to me is that they've had a good time whether it's been a relaxing one, one filled with laughter, whatever and knowing I've contributed to that is what keeps me going in a job that can be made very frustrating by people complaining about things that need not be complained about.
Example: customer complains that staff are stood around drinking.
Reality: stupidly hot day, very busy.
Staff member has glass of water by the printer.
Customer wants bill.
Staff member takes swig of water whilst bill is printing, taking up no time at all, in fact using that time very well to hydrate between running round like a loon not detracting from the customers.
Customer who is looking for any excuse to complain sees this as the perfect one.
Now we aren't allowed drinks unless we go out the back because someone complained.
P
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By *ady LickWoman
over a year ago
Northampton Somewhere |
No I wouldn't mind if me and my hubby were referred to as guys. When we go out we prefer a relaxed environment and that term would be ok.
I dislike being called madam or love....one extreme to the other! |
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By (user no longer on site)
over a year ago
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"Not once, did i mention good, bad or indifferent Service levels.
Just the terminology used. It is not always appertaining to Restaurants. It could be any Customer Service environment."
But you did say what happened to gold old customer service, inferring that the terminology used made it bad service.
P |
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By (user no longer on site)
over a year ago
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Nope, guys doesn't bother me because I know it isn't meant as hey strong guys with manly penises is everything OK for you guys?
I'd only be irritated by it if it was said to address men only and ignore us women. |
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By (user no longer on site)
over a year ago
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"Customer service people get shat on so, so much. "
Yep, and as this thread has proved you can't please everyone. Someone will always be disgruntled by how you refer to them and you're gonna get moaned about by someone. So for me, I'm me. I put my heart and soul into my job even though it bites me in the arse on a regular basis, because sometimes you get fucking lovely people in who see your value, your worth and the fact you care and they treat you as not just a person, but a friend or part of the family too.
P |
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"Customer service people get shat on so, so much.
Yep, and as this thread has proved you can't please everyone. Someone will always be disgruntled by how you refer to them and you're gonna get moaned about by someone. So for me, I'm me. I put my heart and soul into my job even though it bites me in the arse on a regular basis, because sometimes you get fucking lovely people in who see your value, your worth and the fact you care and they treat you as not just a person, but a friend or part of the family too.
P"
I've been screamed at because of mechanical failures in a place I'd never been to over 100 miles away. Threatened seriously because of another store's (reasonable) policy. I really, really don't sweat much with customer service, and if I have to complain I do it super politely.
I don't want to be a customer they remember. |
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By *rx1 OP Couple
over a year ago
North of Okehampton, South of Bideford |
"Not once, did i mention good, bad or indifferent Service levels.
Just the terminology used. It is not always appertaining to Restaurants. It could be any Customer Service environment.
But you did say what happened to gold old customer service, inferring that the terminology used made it bad service.
P"
You appear to be very upset by this all, Not our intention at all. Not inferring anything.
Even a "Hello" or "Hi" is everything ok ? is better than being called "Guys".
It does not detract from the actual Service given.
It was a General question about the usage of the Word " Guys" it would be pretty odd to say this to a single party anyway.
Others have said Terminology evolves and some say they don't mind. It was a General question, no more than that.
Personally we do mind. |
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By (user no longer on site)
over a year ago
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"Customer service people get shat on so, so much.
Yep, and as this thread has proved you can't please everyone. Someone will always be disgruntled by how you refer to them and you're gonna get moaned about by someone. So for me, I'm me. I put my heart and soul into my job even though it bites me in the arse on a regular basis, because sometimes you get fucking lovely people in who see your value, your worth and the fact you care and they treat you as not just a person, but a friend or part of the family too.
P
I've been screamed at because of mechanical failures in a place I'd never been to over 100 miles away. Threatened seriously because of another store's (reasonable) policy. I really, really don't sweat much with customer service, and if I have to complain I do it super politely.
I don't want to be a customer they remember. "
For sure, people don't have a clue. I've had a knife to my throat, been crushed between a wall and door, chairs thrown at me, a baguette thrown at me, spat at numerous times, plates thrown at me, been told they know where I live and by the time I get home my house will by burned to the ground, I've even had people hanging around outside when I've finished work because I've not given in to their unreasonable demands.
I've also made some wonderful friends, been part of birthdays, funerals, invited to family get togethers even though I'm not family, I'm just the waitress from their favourite restaurant.
P |
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By (user no longer on site)
over a year ago
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"It's the sentiment that matters, I don't care what they call me (within reason!) as long as the service is good. I've been to ahorribly posh restaurant and received awful service while being called ma'am, words mean nowt if this sentiment behind it isn't genuine.
Exactly. I genuinely give a shit, I want people to leave smiling, I want people to think I've made their day brighter in some way because I care, because I'm interested and because I couldn't actually give 2 fucks how much they're spending, what matters to me is that they've had a good time whether it's been a relaxing one, one filled with laughter, whatever and knowing I've contributed to that is what keeps me going in a job that can be made very frustrating by people complaining about things that need not be complained about.
Example: customer complains that staff are stood around drinking.
Reality: stupidly hot day, very busy.
Staff member has glass of water by the printer.
Customer wants bill.
Staff member takes swig of water whilst bill is printing, taking up no time at all, in fact using that time very well to hydrate between running round like a loon not detracting from the customers.
Customer who is looking for any excuse to complain sees this as the perfect one.
Now we aren't allowed drinks unless we go out the back because someone complained.
P
"
Your company is shit. That's awful! They should have told the customer that humans need water.
I was in a place this week where the staff had their water bottles all lined up on a table. I was very happy to see them drinking as it was a hot day. Less than 10 seconds to take a gulp. |
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By (user no longer on site)
over a year ago
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"Not once, did i mention good, bad or indifferent Service levels.
Just the terminology used. It is not always appertaining to Restaurants. It could be any Customer Service environment.
But you did say what happened to gold old customer service, inferring that the terminology used made it bad service.
P
You appear to be very upset by this all, Not our intention at all. Not inferring anything.
Even a "Hello" or "Hi" is everything ok ? is better than being called "Guys".
It does not detract from the actual Service given.
It was a General question about the usage of the Word " Guys" it would be pretty odd to say this to a single party anyway.
Others have said Terminology evolves and some say they don't mind. It was a General question, no more than that.
Personally we do mind."
I'm not upset by it, you're the ones who have a problem with it. I merely think there are far bigger issues in this world than someone being friendly and showing a bit of personality.
P |
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Occasionally I get customer service people or medical staff apologising for drinking water or using the toilet.
DEAR SHITTY PEOPLE. People serving you still have biological needs which override what you want. |
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By (user no longer on site)
over a year ago
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"Not once, did i mention good, bad or indifferent Service levels.
Just the terminology used. It is not always appertaining to Restaurants. It could be any Customer Service environment.
But you did say what happened to gold old customer service, inferring that the terminology used made it bad service.
P
You appear to be very upset by this all, Not our intention at all. Not inferring anything.
Even a "Hello" or "Hi" is everything ok ? is better than being called "Guys".
It does not detract from the actual Service given.
It was a General question about the usage of the Word " Guys" it would be pretty odd to say this to a single party anyway.
Others have said Terminology evolves and some say they don't mind. It was a General question, no more than that.
Personally we do mind.
I'm not upset by it, you're the ones who have a problem with it. I merely think there are far bigger issues in this world than someone being friendly and showing a bit of personality.
P"
Totally agree with you, sorry OP, don't see the problem. |
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"Occasionally I get customer service people or medical staff apologising for drinking water or using the toilet.
DEAR SHITTY PEOPLE. People serving you still have biological needs which override what you want. "
... Not saying the OP. General rant. |
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By (user no longer on site)
over a year ago
|
"It's the sentiment that matters, I don't care what they call me (within reason!) as long as the service is good. I've been to ahorribly posh restaurant and received awful service while being called ma'am, words mean nowt if this sentiment behind it isn't genuine.
Exactly. I genuinely give a shit, I want people to leave smiling, I want people to think I've made their day brighter in some way because I care, because I'm interested and because I couldn't actually give 2 fucks how much they're spending, what matters to me is that they've had a good time whether it's been a relaxing one, one filled with laughter, whatever and knowing I've contributed to that is what keeps me going in a job that can be made very frustrating by people complaining about things that need not be complained about.
Example: customer complains that staff are stood around drinking.
Reality: stupidly hot day, very busy.
Staff member has glass of water by the printer.
Customer wants bill.
Staff member takes swig of water whilst bill is printing, taking up no time at all, in fact using that time very well to hydrate between running round like a loon not detracting from the customers.
Customer who is looking for any excuse to complain sees this as the perfect one.
Now we aren't allowed drinks unless we go out the back because someone complained.
P
Your company is shit. That's awful! They should have told the customer that humans need water.
I was in a place this week where the staff had their water bottles all lined up on a table. I was very happy to see them drinking as it was a hot day. Less than 10 seconds to take a gulp. "
99% of people probably wouldn't have an issue at all, but some people will always find something to moan about. Some stuff you can't change, but if there's something they can change to stop the same complaint happening again then they will.
P |
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By *rx1 OP Couple
over a year ago
North of Okehampton, South of Bideford |
"Yeah, can't really see your problem tbh.
Does it really bother you that much? "
It doesn't bother us to the point of suicide No, just irritates that's all.
Yes, if the Service has been good the Tip is still forthcoming |
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By (user no longer on site)
over a year ago
|
"It's the sentiment that matters, I don't care what they call me (within reason!) as long as the service is good. I've been to ahorribly posh restaurant and received awful service while being called ma'am, words mean nowt if this sentiment behind it isn't genuine.
Exactly. I genuinely give a shit, I want people to leave smiling, I want people to think I've made their day brighter in some way because I care, because I'm interested and because I couldn't actually give 2 fucks how much they're spending, what matters to me is that they've had a good time whether it's been a relaxing one, one filled with laughter, whatever and knowing I've contributed to that is what keeps me going in a job that can be made very frustrating by people complaining about things that need not be complained about.
Example: customer complains that staff are stood around drinking.
Reality: stupidly hot day, very busy.
Staff member has glass of water by the printer.
Customer wants bill.
Staff member takes swig of water whilst bill is printing, taking up no time at all, in fact using that time very well to hydrate between running round like a loon not detracting from the customers.
Customer who is looking for any excuse to complain sees this as the perfect one.
Now we aren't allowed drinks unless we go out the back because someone complained.
P
"
As much as the customer was a cock for complaining, your manager is a c*nt for not backing you up.
Regardless of the saying, the customer is not always right! |
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By (user no longer on site)
over a year ago
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There's a local Tesco Express near me with no customer service just an electronic self-service pay till.first time I went in someone was filling the shelf I asked him where the milk was.. he just pointed in the general direction, that's not customer service.
Not for me I go another half mile to an Aldis. |
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"There's a local Tesco Express near me with no customer service just an electronic self-service pay till.first time I went in someone was filling the shelf I asked him where the milk was.. he just pointed in the general direction, that's not customer service.
Not for me I go another half mile to an Aldis."
Ooh I hate being led to the nose to the products. I'm not a toddler I can find it myself. (I don't complain) |
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By *rx1 OP Couple
over a year ago
North of Okehampton, South of Bideford |
"Occasionally I get customer service people or medical staff apologising for drinking water or using the toilet.
DEAR SHITTY PEOPLE. People serving you still have biological needs which override what you want.
... Not saying the OP. General rant. "
Well, we are both in Customer Service to a certain degree and Serve you all daily along with other people on the Front line in our Fields. Both wear uniform's and take a lot more Shite than some of you could possibly imagine. Knives, being spat at, called all sorts of names is routine.
It was a General question, nothing more than the Word Guys, but as usual some have blown it out of all context
If you don't agree then say you don't, but to bring all the other Crap into it doesn't make sense.
It never ceases to amaze , no matter what question is asked on a Forum, the Holier than thou brigade jumped down the OP's throat.
Now that was a Rant. |
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By (user no longer on site)
over a year ago
|
"I don't mind it. As long as they are cheery and do their job properly.
I'd rather be called a guy and served properly so my experience is nice than be called Madam and get bad service. "
Ditto  |
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"Occasionally I get customer service people or medical staff apologising for drinking water or using the toilet.
DEAR SHITTY PEOPLE. People serving you still have biological needs which override what you want.
... Not saying the OP. General rant.
Well, we are both in Customer Service to a certain degree and Serve you all daily along with other people on the Front line in our Fields. Both wear uniform's and take a lot more Shite than some of you could possibly imagine. Knives, being spat at, called all sorts of names is routine.
It was a General question, nothing more than the Word Guys, but as usual some have blown it out of all context
If you don't agree then say you don't, but to bring all the other Crap into it doesn't make sense.
It never ceases to amaze , no matter what question is asked on a Forum, the Holier than thou brigade jumped down the OP's throat.
Now that was a Rant."
Err... Thread drift happens. I'm so terribly sorry. |
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"It may well be just us, but does any other Couple object to being called "Guys"
For instance "is everything ok with your meal Guys ?"
We are not asking for Sir and Madam, but has good old Customer Service gone out of the window and standards have slipped ?.
This is usually, but not always from the Younger generation
"
Customer service staff can’t win no matter what they do.
I work in a call centre and have on numerous occasions be given verbal abuse for calling someone sir/ma’am! |
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By (user no longer on site)
over a year ago
|
"It may well be just us, but does any other Couple object to being called "Guys"
For instance "is everything ok with your meal Guys ?"
We are not asking for Sir and Madam, but has good old Customer Service gone out of the window and standards have slipped ?.
This is usually, but not always from the Younger generation
"
get a grip if you dont like it delete the message folks get called much worse
Whats the issue if there being friendly get over yourself |
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By (user no longer on site)
over a year ago
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Nobody has jumped down your throat. You weren't just asking about the term "guys", re-read your OP, you asked if customer service and standards were slipping and it appeared as if you asking that question due to the terminology used, rather than the actual service.
Those that have spoken about their own observations and experiences have done just that, spoken of their own experiences.
I spoke of mine too, and did so in hopefully a bit of an eye opening way, so people realise that person who's serving them is a human too.
Was nothing to do with being holier than thou, and I apologise if you feel it was that way, again, goes to show one person will perceive something one way, and someone else will perceive the same thing totally differently.
P |
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By (user no longer on site)
over a year ago
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I had the busiest shop in my town 15 yrs ago never once called anyone sir iv spent the years since then as a succesful salesman again without the need for sir or madam same on here with a fair degree of success
Its las lad buddy pal fella luv mate if you were king and queen thats most u get out of me |
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Soon everyone will need to live a monk like experience, as there will be someone taking offense or being bothered by anything anyone says.
Terms deemed to familiar or not friendly enough is a subjective.
If people wish to have only certain language used when being addressed, I would say they should carry a lanyard with them listing all the does and don't outside of standard social conventions.
They can then pop it on the table or give it to their server who can then adapt in full knowledge of what the customer wants |
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By (user no longer on site)
over a year ago
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"Couldn't give a flying fuck, the fact that they're checking on you means they are giving you customer service. Top notch restaurant with silver service then fair enough that's not what you'd expect, but for your average place I'd say that's perfectly acceptable.
Some waiting staff put their personality into their service (I'm one of those people unfortunately for the unsuspecting souls who get sat in my area) and I've been known to take it personally on the rare occasion people haven't liked my service, as to me they may as well say they don't like me as a person.
P"
I need to sit in your area one of these days P. You can call me "Guys" If you want to. I already like you as you are, so no pressure  |
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