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Hsbc secure keys

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By *unlovers OP Couple over a year ago

rotherham

Strange thread I know but thought someone might be able to help

Does anyone use the secure keys for logging on to their bank accounts??

Mine has stopped working....it’s not displaying anything so I can’t get into my online banking

Bit early to phone them as they not there yet

Does anyone have any ideas please ASAP

Thank you so much

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By (user no longer on site) over a year ago

Yes I do, is it an app? Try and log of and on again, it usually helps.

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By (user no longer on site) over a year ago

If you know your hidden questions there is an option to log on without

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By *uckOfTheBayMan over a year ago

Mold

Hate the idea that you have to use a doodad to log in to my account.

Far too easy to put down somewhere or have little fingers move it

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By (user no longer on site) over a year ago

Can you change the battery in those things?

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By (user no longer on site) over a year ago

Batteries do run out you need a new one. Have to register it to your account. They have them free in branch. But as earlier post says you have option to log on without the key using security questions

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By *unlovers OP Couple over a year ago

rotherham

I didn’t realise you could log on without the key

If that’s the case then why do we need one

Lol

It’s not battery or it would be displayed

The screen is blank

If anyone has one and had this problem please let me know

Thank you

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By *he_virgin_maryWoman over a year ago

Here, there and everywhere!

I used to use it but it was a faff so now I use the app and its loads better and no bloody dongle!

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By (user no longer on site) over a year ago

You can now have the option to log on with a digital secure key.

Though when I use the app rather than the full website I use a password.

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By *ed-monkeyCouple over a year ago

Hailsham

If you let me have your account number, customer number, pin and security questions and answers I can try it for you ... see if it works

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By (user no longer on site) over a year ago

They'll send you a new one in the post fairly fast, I got one years ago when I lost the other.

Until then if you're registered for telephone banking you could use that.

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By (user no longer on site) over a year ago

Did you try to put in your anus ?

My mate Mike did that and it worked again

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By *rSuave88Man over a year ago

Mirfield

Mine stopped displaying numbers a while ago and i just went in branch and they gave me a replacement

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By *unlovers OP Couple over a year ago

rotherham

Ordered a new one now

Thanx for all the proper advice

Xxx

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By *uke olovingmanMan over a year ago

Gravesend

There's an online chat expert help thingy

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