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By (user no longer on site) OP
over a year ago
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but sod it, I feel the need to vent
Virgin Media
10.5 % increase in my bundle charge
that's circa 3 x current inflation
I think not
Check your post for innocuous letters from Virgin folks
Oh and customer services have a 'like it or lump it' attitude
So lump it I shall
Anyone know of any current good deals out there for TV/Broadband packages ? |
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By (user no longer on site) OP
over a year ago
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"Tell virgin media you are leaving and they will soon do a deduction , they did with me so now I pay less before , "
i had 3 phone calls before someone actually told me there was a disconnections department who could maybe offer me a special deal
they did - reduce both tv and bband and save a whole 55p / month !
after another 20 minutes 'discussion' i was offered a month free to look into alternatives
so if i took that, it would leave them £9 up on where they would have been had they not raised the charges in the first place
bad, bad, bad customer service on this occasion i'm afraid
it should not have to take 3 phone calls and knocking an hour of my time for them to make a few quid
what they depend on of course is people sitting back and thinking 'ah well its only a few quid'
times that by how ever many customers they have and they are £££'s in !
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