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Refused a purchase
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We took an item off the shelf in M and S today, took it to the till where the assistant said "I can't sell you that" and showed us the screen saying "do not sell until 13th November".
I'm flabbergasted 
We came home without the item.
Has anyone else experienced this? |
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"We took an item off the shelf in M and S today, took it to the till where the assistant said "I can't sell you that" and showed us the screen saying "do not sell until 13th November".
I'm flabbergasted
We came home without the item.
Has anyone else experienced this?"
Must have been my birthday present! |
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"We took an item off the shelf in M and S today, took it to the till where the assistant said "I can't sell you that" and showed us the screen saying "do not sell until 13th November".
I'm flabbergasted
We came home without the item.
Has anyone else experienced this?
Must have been my birthday present!"
I hope I haven't spoiled the surprise  |
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By (user no longer on site)
over a year ago
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I did once decide that is indulge in debauchery with a fab member, only to be flabbergasted to find out that when I went to summon them, I was unable to view their profile!!!
Odd...why put it on the shelf?? |
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"In the Lego shop once. They had a new range on display that they couldn’t sell until the following day."
I can sort of understand the next day but almost two months! This was hanging there among everything else.
I know contract law says they are under no obligation to sell to me but still. |
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By (user no longer on site)
over a year ago
|
"We took an item off the shelf in M and S today, took it to the till where the assistant said "I can't sell you that" and showed us the screen saying "do not sell until 13th November".
I'm flabbergasted
We came home without the item.
Has anyone else experienced this?"
No I thought whole premise of selling something was to sell it |
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" I did once decide that is indulge in debauchery with a fab member, only to be flabbergasted to find out that when I went to summon them, I was unable to view their profile!!!
Odd...why put it on the shelf??"
 |
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"Why on earth did they have it on the shelves if it's not for sale?!
Bit early for Christmas shopping. 
I asked that question but was met with a shrug."
Service with a shrug. Perfect! I love Twitter for things like that. |
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"How bloody stupid??? I’d message them via FB (if you’re on there) & tell them. They were quick to respond when my friend contacted them "
I've already had a full and frank conversation with a customer services assistant who is very sorry and tells me this is not what M and S expect.  |
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"It's like when you got to IKEA on a Sunday and you can only look for the first hour WTF is that about?
So they can extend opening by an hour I suspect"
You can thank antiquated Sunday trading laws for that! |
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"We took an item off the shelf in M and S today, took it to the till where the assistant said "I can't sell you that" and showed us the screen saying "do not sell until 13th November".
I'm flabbergasted
We came home without the item.
Has anyone else experienced this?No I thought whole premise of selling something was to sell it "
You'd think wouldn't you. |
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"Well how utterly incredibly stupid,what was the reason?"
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure. |
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"Why on earth did they have it on the shelves if it's not for sale?!
Bit early for Christmas shopping.
I asked that question but was met with a shrug.
Service with a shrug. Perfect! I love Twitter for things like that. "
I'm not on Twitter |
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"Why on earth did they have it on the shelves if it's not for sale?!
Bit early for Christmas shopping.
I asked that question but was met with a shrug.
Service with a shrug. Perfect! I love Twitter for things like that.
I'm not on Twitter "
At times like this I wish I was |
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By *oul BrothaMan
over a year ago
A Galaxy far far away |
"It's like when you got to IKEA on a Sunday and you can only look for the first hour WTF is that about? "
It's the Sunday Trading Act that gives smaller shops the ability to open earlier than later shops. Idea is to create a trading advantage for smaller shops |
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"Why on earth did they have it on the shelves if it's not for sale?!
Bit early for Christmas shopping.
I asked that question but was met with a shrug.
Service with a shrug. Perfect! I love Twitter for things like that.
I'm not on Twitter
At times like this I wish I was "
I use it sometimes for highlighting issues, companies must hate it because you’re in effect publicly shaming them - I usually get an almost immediate answer. I save it for particularly crap service! |
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" I did once decide that is indulge in debauchery with a fab member, only to be flabbergasted to find out that when I went to summon them, I was unable to view their profile!!!
Odd...why put it on the shelf??"
Lots of us on that dusty shelf  |
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"Why on earth did they have it on the shelves if it's not for sale?!
Bit early for Christmas shopping.
I asked that question but was met with a shrug.
Service with a shrug. Perfect! I love Twitter for things like that.
I'm not on Twitter
At times like this I wish I was
I use it sometimes for highlighting issues, companies must hate it because you’re in effect publicly shaming them - I usually get an almost immediate answer. I save it for particularly crap service! "
I got an immediate answer from customer services. I'm not satisfied with their answer so I'll be escalating it.
When I did have a Twitter account I had so few followers that nobody would care lol.
I have to say that I wouldn't use social media to complain to a company unless I had no joy from customer services. |
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"I can't remember the shop but went to buy something, got to the till only to be told we no longer sell that, but it was something I was buying for one of my kids when they was a baby at the time x"
Where did they think you got it from lol |
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"Question is are you going to go back on the 13th November to buy it?
No! I wanted it for a gift for next week. Even if not I am in the mood for cutting my nose off  "
I'm hearing you,aren't thing's like that so tediously annoying though. |
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By (user no longer on site)
over a year ago
|
That’s as bad as the amount of times I been to game shop picked a box and took counter to buy for the assistant to say of sorry been sold out for days
Why leave box on shelf then for ppl think have in stock so silly |
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"Question is are you going to go back on the 13th November to buy it?
No! I wanted it for a gift for next week. Even if not I am in the mood for cutting my nose off
I'm hearing you,aren't thing's like that so tediously annoying though. "
Tedious! You've hit the nail on the head. |
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"That’s as bad as the amount of times I been to game shop picked a box and took counter to buy for the assistant to say of sorry been sold out for days
Why leave box on shelf then for ppl think have in stock so silly"
Exactly! |
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By *hechapMan
over a year ago
Derry |
"We took an item off the shelf in M and S today, took it to the till where the assistant said "I can't sell you that" and showed us the screen saying "do not sell until 13th November".
I'm flabbergasted
We came home without the item.
Has anyone else experienced this?"
Were you buying any other items?
If you did i hope you told them to keep them. |
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By (user no longer on site)
over a year ago
|
"Why on earth did they have it on the shelves if it's not for sale?!
Bit early for Christmas shopping.
I asked that question but was met with a shrug.
Service with a shrug. Perfect! I love Twitter for things like that.
I'm not on Twitter
At times like this I wish I was
I use it sometimes for highlighting issues, companies must hate it because you’re in effect publicly shaming them - I usually get an almost immediate answer. I save it for particularly crap service!
I got an immediate answer from customer services. I'm not satisfied with their answer so I'll be escalating it.
When I did have a Twitter account I had so few followers that nobody would care lol.
I have to say that I wouldn't use social media to complain to a company unless I had no joy from customer services."
Ask for their complaint policy when you speak to them tomorrow. I’m sure if you escalate it they might end up sending you the item in question. M & S aren’t doing great so they need good PR. |
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"We took an item off the shelf in M and S today, took it to the till where the assistant said "I can't sell you that" and showed us the screen saying "do not sell until 13th November".
I'm flabbergasted
We came home without the item.
Has anyone else experienced this?
Were you buying any other items?
If you did i hope you told them to keep them."
I was but I really wanted the other thing so I bought it.
What has really annoyed me is that they've done the standard thing of listening to my concern, patting me on the head and sending me on my way. I don't expect compensation or heads to roll just an explanation. |
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"You need to go back tomorrow in disguise and nick it.
One of my first thoughts was "if you can't sell it can I just take it?" "
Actually I hope no shop assistant says that to me whilst I'm menopausal and they catch me on an off day,I may cause a riot. Some poor man waiting to pay for his stuff in Morrison's got a bit of a mouthful from me a while back,the couple infront of us just put their heads down.
That is so not me one bit,although weirdly I did kinda like it. |
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"Why on earth did they have it on the shelves if it's not for sale?!
Bit early for Christmas shopping.
I asked that question but was met with a shrug.
Service with a shrug. Perfect! I love Twitter for things like that.
I'm not on Twitter
At times like this I wish I was
I use it sometimes for highlighting issues, companies must hate it because you’re in effect publicly shaming them - I usually get an almost immediate answer. I save it for particularly crap service!
I got an immediate answer from customer services. I'm not satisfied with their answer so I'll be escalating it.
When I did have a Twitter account I had so few followers that nobody would care lol.
I have to say that I wouldn't use social media to complain to a company unless I had no joy from customer services.
Ask for their complaint policy when you speak to them tomorrow. I’m sure if you escalate it they might end up sending you the item in question. M & S aren’t doing great so they need good PR. "
:stroppyteenface: I don't wannit now  |
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"You need to go back tomorrow in disguise and nick it.
One of my first thoughts was "if you can't sell it can I just take it?"
Actually I hope no shop assistant says that to me whilst I'm menopausal and they catch me on an off day,I may cause a riot. Some poor man waiting to pay for his stuff in Morrison's got a bit of a mouthful from me a while back,the couple infront of us just put their heads down.
That is so not me one bit,although weirdly I did kinda like it."
Ha ha. I've never been one to roll over and say tickle my tummy but since reaching a certain age I am inclined to voice my concerns forcefully |
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By (user no longer on site)
over a year ago
|
"How bloody stupid??? I’d message them via FB (if you’re on there) & tell them. They were quick to respond when my friend contacted them
I've already had a full and frank conversation with a customer services assistant who is very sorry and tells me this is not what M and S expect. "
They don't expect people to buy stuff?
Where's Anne Robinson when we need her?! |
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"How bloody stupid??? I’d message them via FB (if you’re on there) & tell them. They were quick to respond when my friend contacted them
I've already had a full and frank conversation with a customer services assistant who is very sorry and tells me this is not what M and S expect.
They don't expect people to buy stuff?
Where's Anne Robinson when we need her?!"
A colleague once compared me to Anne Robinson lol.
I think she meant they don't expect this sort of thing to happen.  |
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By (user no longer on site)
over a year ago
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Having worked in retail some items get recalled and are under investigation. Stores are supoosed to remove these items but your store probably didnt. From central support the tills will automatically prevent these items from going through the till. I see your frustration it should have been removed from shelves. |
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By *ady LickWoman
over a year ago
Northampton Somewhere |
What was it? Sorry if you've already said but to me they shouldn't have it on display!
Although sometimes shops have fireworks, for example, out early but in some places you can't buy them until a certain time. There should be a clear sign explaining that though! |
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By *r MoriartyMan
over a year ago
The Land that time forgot (Norfolk) |
Something got put on display that shouldn't have been, simple human error. Could be one of many reasons why it's not supposed to be sold yet. It could be a breach of contract with there supplier to sell it early for example, The ramifications of that could be expensive for them so makes sense not to let you have it. |
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"Having worked in retail some items get recalled and are under investigation. Stores are supoosed to remove these items but your store probably didnt. From central support the tills will automatically prevent these items from going through the till. I see your frustration it should have been removed from shelves."
Yeah, I think they took the rest of the stock off straight away. |
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"What was it? Sorry if you've already said but to me they shouldn't have it on display!
Although sometimes shops have fireworks, for example, out early but in some places you can't buy them until a certain time. There should be a clear sign explaining that though!"
I haven't said. It was a scarf. I can live without it |
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"In the Lego shop once. They had a new range on display that they couldn’t sell until the following day.
I can sort of understand the next day but almost two months! This was hanging there among everything else.
I know contract law says they are under no obligation to sell to me but still."
Actually they are, although I'm not sure if the sign negates that. Put it this way, there's a shop that didn't want to serve me because we have a difference of opinion about something. But if I pick something off the shelf and leave the money on the counter, I don't need them to accept the sale in any way and I can't be done for theft. Potentially their sign negates that principle. |
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"In the Lego shop once. They had a new range on display that they couldn’t sell until the following day.
I can sort of understand the next day but almost two months! This was hanging there among everything else.
I know contract law says they are under no obligation to sell to me but still.
Actually they are, although I'm not sure if the sign negates that. Put it this way, there's a shop that didn't want to serve me because we have a difference of opinion about something. But if I pick something off the shelf and leave the money on the counter, I don't need them to accept the sale in any way and I can't be done for theft. Potentially their sign negates that principle."
There wasn't a sign anywhere. If I offer money they can refuse to accept it so no contract is formed as I understand it. That's what happened here. |
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"Something got put on display that shouldn't have been, simple human error. Could be one of many reasons why it's not supposed to be sold yet. It could be a breach of contract with there supplier to sell it early for example, The ramifications of that could be expensive for them so makes sense not to let you have it."
I will never know I suspect |
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"In the Lego shop once. They had a new range on display that they couldn’t sell until the following day.
I can sort of understand the next day but almost two months! This was hanging there among everything else.
I know contract law says they are under no obligation to sell to me but still.
Actually they are, although I'm not sure if the sign negates that. Put it this way, there's a shop that didn't want to serve me because we have a difference of opinion about something. But if I pick something off the shelf and leave the money on the counter, I don't need them to accept the sale in any way and I can't be done for theft. Potentially their sign negates that principle.
There wasn't a sign anywhere. If I offer money they can refuse to accept it so no contract is formed as I understand it. That's what happened here. "
No that's the thing, there is no contract. That's a vital part of why I couldn't be arrested. The fact that they put the item on display and state the price they want for it, negates any need for a contract. |
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"In the Lego shop once. They had a new range on display that they couldn’t sell until the following day.
I can sort of understand the next day but almost two months! This was hanging there among everything else.
I know contract law says they are under no obligation to sell to me but still.
Actually they are, although I'm not sure if the sign negates that. Put it this way, there's a shop that didn't want to serve me because we have a difference of opinion about something. But if I pick something off the shelf and leave the money on the counter, I don't need them to accept the sale in any way and I can't be done for theft. Potentially their sign negates that principle.
There wasn't a sign anywhere. If I offer money they can refuse to accept it so no contract is formed as I understand it. That's what happened here.
No that's the thing, there is no contract. That's a vital part of why I couldn't be arrested. The fact that they put the item on display and state the price they want for it, negates any need for a contract. "
Does it? I thought they were offering it at that price but we're under no obligation to sell it to me for that. Admittedly it's probably 40 years since I studied contract law.
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By (user no longer on site)
over a year ago
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"I need to know what it was not why they wouldn't let you have it?
A scarf. Seems quite insignificant now "
I'm disappointed. I was expecting it to be a leather basque or something. |
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"In the Lego shop once. They had a new range on display that they couldn’t sell until the following day.
I can sort of understand the next day but almost two months! This was hanging there among everything else.
I know contract law says they are under no obligation to sell to me but still.
Actually they are, although I'm not sure if the sign negates that. Put it this way, there's a shop that didn't want to serve me because we have a difference of opinion about something. But if I pick something off the shelf and leave the money on the counter, I don't need them to accept the sale in any way and I can't be done for theft. Potentially their sign negates that principle.
There wasn't a sign anywhere. If I offer money they can refuse to accept it so no contract is formed as I understand it. That's what happened here.
No that's the thing, there is no contract. That's a vital part of why I couldn't be arrested. The fact that they put the item on display and state the price they want for it, negates any need for a contract.
Does it? I thought they were offering it at that price but we're under no obligation to sell it to me for that. Admittedly it's probably 40 years since I studied contract law.
"
Google is your friend |
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A item on a shelf with a price is a Invitation to Treat, you taking it to a checkout is an offer, they can either accept, take your money and that's your contact taking place or they can turn you down and refuse to sell.
Seems weird for something like a scarf, I'm intrigued now! |
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"I need to know what it was not why they wouldn't let you have it?
A scarf. Seems quite insignificant now
I'm disappointed. I was expecting it to be a leather basque or something. "
From Marks and Spencer |
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"A item on a shelf with a price is a Invitation to Treat, you taking it to a checkout is an offer, they can either accept, take your money and that's your contact taking place or they can turn you down and refuse to sell.
Seems weird for something like a scarf, I'm intrigued now!"
This was my understanding |
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"I need to know what it was not why they wouldn't let you have it?
A scarf. Seems quite insignificant now
I'm disappointed. I was expecting it to be a leather basque or something. "
It would have had some nice bows on it or something if so (I like M&S but they do have a knack of M&Sing things!) |
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"In the Lego shop once. They had a new range on display that they couldn’t sell until the following day.
I can sort of understand the next day but almost two months! This was hanging there among everything else.
I know contract law says they are under no obligation to sell to me but still.
Actually they are, although I'm not sure if the sign negates that. Put it this way, there's a shop that didn't want to serve me because we have a difference of opinion about something. But if I pick something off the shelf and leave the money on the counter, I don't need them to accept the sale in any way and I can't be done for theft. Potentially their sign negates that principle.
There wasn't a sign anywhere. If I offer money they can refuse to accept it so no contract is formed as I understand it. That's what happened here.
No that's the thing, there is no contract. That's a vital part of why I couldn't be arrested. The fact that they put the item on display and state the price they want for it, negates any need for a contract.
Does it? I thought they were offering it at that price but we're under no obligation to sell it to me for that. Admittedly it's probably 40 years since I studied contract law.
Google is your friend "
Then why do they never call?  |
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"I need to know what it was not why they wouldn't let you have it?
A scarf. Seems quite insignificant now
I'm disappointed. I was expecting it to be a leather basque or something.
It would have had some nice bows on it or something if so (I like M&S but they do have a knack of M&Sing things!)"
Yes and come in vanity sizes |
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Legally.... Can't be displayed on POS (Point of sale) unless it's a legitimate item for purchase.
Regardless of whether the checkout screen says "Not to be sold until November 13th" it MUST be sold if it's under the point of sale UNLESS it clearly states "For display purposes only. Not for retail" Consumer law says that an item displayed under point of sale with a clearly marked price can and must be sold as seen in the place of display.
The store itself could be fined under the trading acts for false advertisement and fraudulent enticement (They've advertised the goods to you and encouraged you to make a decision to purchase it and failed in both counts to keep their side of the sale)
Consumer law is a technical minefield but if you voiced the concern I guarantee you that tomorrow morning that product will either no longer be visible or a very clearly and differently worded sign will be in place. |
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By (user no longer on site)
over a year ago
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"I need to know what it was not why they wouldn't let you have it?
A scarf. Seems quite insignificant now
I'm disappointed. I was expecting it to be a leather basque or something.
It would have had some nice bows on it or something if so (I like M&S but they do have a knack of M&Sing things!)"
I was dreaming. |
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"A item on a shelf with a price is a Invitation to Treat, you taking it to a checkout is an offer, they can either accept, take your money and that's your contact taking place or they can turn you down and refuse to sell.
Seems weird for something like a scarf, I'm intrigued now!
This was my understanding "
I suspect the goods are on recall it would have been worse if they'd sold you a faulty item especially as it was going to be a gift. I wouldn't waste anymore time on it. It was after all only a minor inconvenience in daily life.
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"Something got put on display that shouldn't have been, simple human error. Could be one of many reasons why it's not supposed to be sold yet. It could be a breach of contract with there supplier to sell it early for example, The ramifications of that could be expensive for them so makes sense not to let you have it."
Indeed. It’s probaby Christmas/seasonal stock that’s not intended to be sold until later but some poor soul (probably a teenage weekend worker) will get a bollocking for thinking they’d done a good job in getting all the stock out. I get it’s frustrating but mistakes happen, hey ho.
Lou x |
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By (user no longer on site)
over a year ago
|
"We took an item off the shelf in M and S today, took it to the till where the assistant said "I can't sell you that" and showed us the screen saying "do not sell until 13th November".
I'm flabbergasted
We came home without the item.
Has anyone else experienced this?"
it’s the law and was put out by accident and they have to follow rules of advertising,some stores have pigs in blankets in now frozen and not on sale till 9th of December... |
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"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure."
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me |
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By *evaquitCouple
over a year ago
Catthorpe |
"It's like when you got to IKEA on a Sunday and you can only look for the first hour WTF is that about? "
So you can buy their absolutely terrible breakfast like we did this morning, never again! |
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By *ANDA2Couple
over a year ago
Henley Arden |
"In the Lego shop once. They had a new range on display that they couldn’t sell until the following day.
I can sort of understand the next day but almost two months! This was hanging there among everything else.
I know contract law says they are under no obligation to sell to me but still.
Actually they are, although I'm not sure if the sign negates that. Put it this way, there's a shop that didn't want to serve me because we have a difference of opinion about something. But if I pick something off the shelf and leave the money on the counter, I don't need them to accept the sale in any way and I can't be done for theft. Potentially their sign negates that principle.
There wasn't a sign anywhere. If I offer money they can refuse to accept it so no contract is formed as I understand it. That's what happened here.
No that's the thing, there is no contract. That's a vital part of why I couldn't be arrested. The fact that they put the item on display and state the price they want for it, negates any need for a contract. "
No. A shop can remove item from sale and don’t need to give a reason.
Removing an item without playing or permission is theft. |
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"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure.
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me"
ha....social media is the answer to ever little gripe in life. Nothing grinds my gears more than key board warriors who have nothing better to do other than whinge on social media. Have a nice day. BTW I don't work in customer services lol |
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"In the Lego shop once. They had a new range on display that they couldn’t sell until the following day.
I can sort of understand the next day but almost two months! This was hanging there among everything else.
I know contract law says they are under no obligation to sell to me but still.
Actually they are, although I'm not sure if the sign negates that. Put it this way, there's a shop that didn't want to serve me because we have a difference of opinion about something. But if I pick something off the shelf and leave the money on the counter, I don't need them to accept the sale in any way and I can't be done for theft. Potentially their sign negates that principle.
There wasn't a sign anywhere. If I offer money they can refuse to accept it so no contract is formed as I understand it. That's what happened here.
No that's the thing, there is no contract. That's a vital part of why I couldn't be arrested. The fact that they put the item on display and state the price they want for it, negates any need for a contract.
No. A shop can remove item from sale and don’t need to give a reason.
Removing an item without playing or permission is theft. "
So you didn't read the part where i said I left payment on the counter. You're just flat out wrong about "permission". Yes they can remove it from sale but if you've picked it off the shelf and are intending to pay for it then they can only ask you to put it back. |
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"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure.
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me"
Or the store manager was so busy dealing with the other 20 jobs they had to get done before the end of the day so they could get home at a reasonable time to see their family. A lot of the retail industry is really struggling at the moment and staffing is tight, not because the manager doesn’t want to recruit but because the budget won’t stretch from the powers that be.
Nothing grinds my gears more than people with too much time on their hands to complain about trivial matters.
Lou x |
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"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure.
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me
ha....social media is the answer to ever little gripe in life. Nothing grinds my gears more than key board warriors who have nothing better to do other than whinge on social media. Have a nice day. BTW I don't work in customer services lol"
Lol I do, that’s why I can’t tolerate shit customer service! |
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By *qua vitaeWoman
over a year ago
Shropshire/Midlands |
"It's like when you got to IKEA on a Sunday and you can only look for the first hour WTF is that about?
So they can extend opening by an hour I suspect"
It’s to do with Sunday trading laws. Shops (other than convenience shops), are only allowed to trade up to 6 hours on Sundays. So they allow customers to ‘browse’ an hour or so, as long nothing is put through the till before the ‘official’ opening time. |
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By (user no longer on site)
over a year ago
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How bizarre! In that case it shouldn't have been on display. I would have taken it up with the manager, particularly if I'd really liked it and wanted to buy it. |
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"Legally.... Can't be displayed on POS (Point of sale) unless it's a legitimate item for purchase.
Regardless of whether the checkout screen says "Not to be sold until November 13th" it MUST be sold if it's under the point of sale UNLESS it clearly states "For display purposes only. Not for retail" Consumer law says that an item displayed under point of sale with a clearly marked price can and must be sold as seen in the place of display.
The store itself could be fined under the trading acts for false advertisement and fraudulent enticement (They've advertised the goods to you and encouraged you to make a decision to purchase it and failed in both counts to keep their side of the sale)
Consumer law is a technical minefield but if you voiced the concern I guarantee you that tomorrow morning that product will either no longer be visible or a very clearly and differently worded sign will be in place. "
I did voice the concern, I think they were taken off sale immediately. |
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"I need to know what it was not why they wouldn't let you have it?
A scarf. Seems quite insignificant now
I'm disappointed. I was expecting it to be a leather basque or something.
It would have had some nice bows on it or something if so (I like M&S but they do have a knack of M&Sing things!)
I was dreaming. "
I dream of M and S setting up a fetish wear section |
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"A item on a shelf with a price is a Invitation to Treat, you taking it to a checkout is an offer, they can either accept, take your money and that's your contact taking place or they can turn you down and refuse to sell.
Seems weird for something like a scarf, I'm intrigued now!
This was my understanding
I suspect the goods are on recall it would have been worse if they'd sold you a faulty item especially as it was going to be a gift. I wouldn't waste anymore time on it. It was after all only a minor inconvenience in daily life.
"
I agree. I'm just recounting and discussing an incident that I found astonishing.
I will however be wasting some time tomorrow querying their customer service. |
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"Legally.... Can't be displayed on POS (Point of sale) unless it's a legitimate item for purchase.
Regardless of whether the checkout screen says "Not to be sold until November 13th" it MUST be sold if it's under the point of sale UNLESS it clearly states "For display purposes only. Not for retail" Consumer law says that an item displayed under point of sale with a clearly marked price can and must be sold as seen in the place of display.
The store itself could be fined under the trading acts for false advertisement and fraudulent enticement (They've advertised the goods to you and encouraged you to make a decision to purchase it and failed in both counts to keep their side of the sale)
Consumer law is a technical minefield but if you voiced the concern I guarantee you that tomorrow morning that product will either no longer be visible or a very clearly and differently worded sign will be in place. "
 |
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"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure.
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me"
No point me putting anything on social media. I have so few friends on ot nobody would care .
I usually deal with stuff like this direct anyway |
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"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure.
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me
Or the store manager was so busy dealing with the other 20 jobs they had to get done before the end of the day so they could get home at a reasonable time to see their family. A lot of the retail industry is really struggling at the moment and staffing is tight, not because the manager doesn’t want to recruit but because the budget won’t stretch from the powers that be.
Nothing grinds my gears more than people with too much time on their hands to complain about trivial matters.
Lou x "
. Ok. |
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"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure.
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me
Or the store manager was so busy dealing with the other 20 jobs they had to get done before the end of the day so they could get home at a reasonable time to see their family. A lot of the retail industry is really struggling at the moment and staffing is tight, not because the manager doesn’t want to recruit but because the budget won’t stretch from the powers that be.
Nothing grinds my gears more than people with too much time on their hands to complain about trivial matters.
Lou x "
Not being able to buy items in display in a store the run isn't exactly trivial though is it? OK it was just a scarf but as the crux of their business is providing good service so people return not sparing 5 minutes to just talk to a customer to explain why the error occurred isn't that taxing for them. |
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"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure.
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me"
The assistant wasn't indifferent particularly. They had no more idea than I did and the manager wasn't telling. |
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By (user no longer on site)
over a year ago
|
Kinda similar story to yours, I went to purchase a car the other week agreed with the salesman was going to buy it there and then with cash but literally 2 mins before we finalised the sale someone made a finance application on the car online so I was then told I could not buy it even tho they would have had to come to the site to sort out there finance I still couldn’t buy the vehicle to say I wasn’t abit annoyed is a understatement |
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"Kinda similar story to yours, I went to purchase a car the other week agreed with the salesman was going to buy it there and then with cash but literally 2 mins before we finalised the sale someone made a finance application on the car online so I was then told I could not buy it even tho they would have had to come to the site to sort out there finance I still couldn’t buy the vehicle to say I wasn’t abit annoyed is a understatement "
How odd. |
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By (user no longer on site)
over a year ago
|
"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure.
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me
No point me putting anything on social media. I have so few friends on ot nobody would care .
I usually deal with stuff like this direct anyway "
There's a ton of swingers that may well be avoiding M&S from now on. |
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"Well how utterly incredibly stupid,what was the reason?
The manager who I requested to deal with the incident would only talk to the assistant on the phone and could offer no plausible explanation. It was a mistake I'm sure.
So not only was the assistant indifferent, the manager couldn’t be arsed to come and offer decent customer service either!
Nothing grinds my gears more than shit customer service. I’d be very hard pressed not to put this on social media if it was me
No point me putting anything on social media. I have so few friends on ot nobody would care .
I usually deal with stuff like this direct anyway
There's a ton of swingers that may well be avoiding M&S from now on. "
But what about their Sparks points and half price Christmas shortbread? |
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