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By (user no longer on site)
over a year ago
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Not really. I try to avoid all phone contact. Even in work.
If a company has good email response times or even better, a good messaging service. I'm in.  |
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Shouldn’t have to pay more just so you can speak to someone in the UK.
The people who work in overseas call centres tend to be highly educated with most having to obtain degrees to land a job in a call centre, whereas in the UK it is not the case.
I blame to poor training and support provided by companies to these people, seen it 1st hand.
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By (user no longer on site)
over a year ago
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"Does it appeal to you when a company says they only use UK call centres? Would you pay more for a service to have its call centre in the UK?"
Why do you ask?  |
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By *LCC OP Couple
over a year ago
Cambridge |
"I have the same trouble understanding someone in Swansea as I do in India!  "
I worked in a call centre in Cardiff several years ago. Lots of the staff were South Asian, and quite a few Somali as well as Cardiff has quite a large Somali population. |
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By *LCC OP Couple
over a year ago
Cambridge |
"Does it appeal to you when a company says they only use UK call centres? Would you pay more for a service to have its call centre in the UK?
Why do you ask? "
A new broadband package from BT is more expensive because it has a UK call centre, they seem to think it's a big selling point. |
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By *parky4gMan
over a year ago
Cambridgeshire |
I agree nothing wrong with foreign call centres but can be difficult to understand somtimes.
Can be quiet difficult when your trying to fix a computer
Many years ago a Indian dell call centre maneged to get me to take a computer side panel off and remove and refit a component
The old fashioned way of turning it off and back on again |
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I've generally found UK call centre service to be better than when UK businesses have outsourced theirs to overseas. It's often not the staff overseas at fault but how the company controls them, giving them rigid scripts and insufficient power to completely resolve many issues. It's a very tough job for anyone to do and especially if the employer puts little power and trust to you.
I have services from overseas that outsource to other countries and it's never as bad as when UK businesses do it.
I'll continue service with them longer when service is good, would potentially pay a tiny fraction more for service but generally I see no reason for delivering bad service except for scorn for me as a customer - if that's the case I'm not staying long. |
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By (user no longer on site)
over a year ago
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I worked in a call centre once and the girl who sat next to me was from Pakistan and had quite a strong accent. The amount of abuse she got and people who would just hang up on her would suggest it's a big selling point for a lot of people. |
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"Shouldn’t have to pay more just so you can speak to someone in the UK.
The people who work in overseas call centres tend to be highly educated with most having to obtain degrees to land a job in a call centre, whereas in the UK it is not the case.
I blame to poor training and support provided by companies to these people, seen it 1st hand.
"
https://www.telegraph.co.uk/education/educationnews/8016843/University-graduates-taking-jobs-in-call-centres.html
1 in 3 people working in Uk call centres has a degree (2009)
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I've paid more for products with UK only customer service centres. It's generally good service though I've had amazing service from overseas centre staff. I like to keep employment here as high as possible |
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The guys at EE have always been great. However cost is king. I probably wouldn’t move to EE for that. The main reason I'm with EE in this competitive market is because I've been with them years and I always negotiate a great deal with them. |
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By *ynecplCouple
over a year ago
Newcastle upon Tyne |
I just want good quick and efficient service. I have experienced good and bad customer service from call centres in the UK and abroad. The main issue for me is the person must speak good clear English regardless of where it is based otherwise I will just hang up. I have actually found webchat customer services to be some of the best. |
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By *htcMan
over a year ago
MK |
I prefer email or live chat. Call centre staff are normally reading scripted text anyway, rude and just want to hang up the phone. I never look where there call centre is, as does not matter.
Like call TV licensing, UK based staff are the rudest people on the planet worse than BT or Vodafone call center staff in Romania. |
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Regardless of where the call center is.
Those answering the phone should be able to understand you and respond in perfect English.
Times I've talked to someone on virgin media and asked them to repeat what they are saying several times is an absolute joke.
It's got zero to do with being racist.
I wouldn't get a job in a call center responding to people in France when all I know what to say in French is.
Where I live,what my name is and what the name of my dog is!! |
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By *orny PTMan
over a year ago
Peterborough |
"If they said, we exclusively use live chat for all your customer problems then I'd be all over them. "
Why does their chat screen have to be so small and fixed to the bottom of the screen on desktop screens?
Can't they tell their IT Dept to fix this? I hate the shift to mobile/portait position only.
Wait until the TV stations go this way. |
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