 |
By (user no longer on site) OP
over a year ago
|
Bought a printer and print quality is not upto satisfaction.. contacted the retailer on the 14th day and he says, he can’t accept return as printers are not subject to statutory consumers right because there is ink involved and you have used the printer. I contacted consumers helpline and they advised that you are within your rights to return the printer as it’s not of satisfactory quality.
What do I do when retailer is refusing to accept return? |
Reply privately, Reply in forum +quote
or View forums list | |
"Bought a printer and print quality is not upto satisfaction.. contacted the retailer on the 14th day and he says, he can’t accept return as printers are not subject to statutory consumers right because there is ink involved and you have used the printer. I contacted consumers helpline and they advised that you are within your rights to return the printer as it’s not of satisfactory quality.
What do I do when retailer is refusing to accept return? "
Did you pay by credit or debit card?
If c/card contact them they'll sort it for you |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site) OP
over a year ago
|
"Bought a printer and print quality is not upto satisfaction.. contacted the retailer on the 14th day and he says, he can’t accept return as printers are not subject to statutory consumers right because there is ink involved and you have used the printer. I contacted consumers helpline and they advised that you are within your rights to return the printer as it’s not of satisfactory quality.
What do I do when retailer is refusing to accept return?
Did you pay by credit or debit card?
If c/card contact them they'll sort it for you"
C.C. and have disputed the transaction under section 75 |
Reply privately, Reply in forum +quote
or View forums list | |
"Bought a printer and print quality is not upto satisfaction.. contacted the retailer on the 14th day and he says, he can’t accept return as printers are not subject to statutory consumers right because there is ink involved and you have used the printer. I contacted consumers helpline and they advised that you are within your rights to return the printer as it’s not of satisfactory quality.
What do I do when retailer is refusing to accept return?
Did you pay by credit or debit card?
If c/card contact them they'll sort it for you
C.C. and have disputed the transaction under section 75 "
You'll get a refund of the c/card company then, they'll do a charge back against the retailer; up to them (the retailer) to try and get the printer returned then |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site) OP
over a year ago
|
"Why did you wait 14 days?"
didnt wait, I was away the week it arrived and the ordered glossy paper and when it arrived and I printed the quality wasn’t good so I thought it might be the paper as it was 100gsm so I ordered 260gsm and still the same result 
Super annoyed today and feel like an idiot  |
Reply privately, Reply in forum +quote
or View forums list | |
"Did you buy from a chain or an independent shop?
An online independent retailer.. big mistake curry’s would have taken it back in a heart beat"
We all live and learn. Report to Trading Standards. Threaten Small Claims Court proceedings and report the matter to your Credit Card provider who will dispute the matter on your behalf. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site) OP
over a year ago
|
"Did you buy from a chain or an independent shop?
An online independent retailer.. big mistake curry’s would have taken it back in a heart beat
We all live and learn. Report to Trading Standards. Threaten Small Claims Court proceedings and report the matter to your Credit Card provider who will dispute the matter on your behalf."
Let’s hope it doesn’t come to that.. you can spend more time fighting these things than the money is worth.. oh I just said something sensible  |
Reply privately, Reply in forum +quote
or View forums list | |
» Add a new message to this topic
