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I am FUMING...
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By (user no longer on site) OP
over a year ago
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I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out...  |
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By (user no longer on site)
over a year ago
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"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out... "
I know those receptionist have a job to do but my god they are like mini dictators with moustaches sometimes!!!
Geeky x |
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"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out... "
I know you can’t generalise but I think many doctor receptionists become power mad and think they are rationers of appointments. I’ve found it really hard recently to get appointments and when I get there the place is empty.
They hide behind the obligatory ‘ offensive behaviour wont be tolerated ‘ signs, and don’t seem to exercise compassion or common sense.
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By (user no longer on site)
over a year ago
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"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out...
I know those receptionist have a job to do but my god they are like mini dictators with moustaches sometimes!!!
Geeky x"
I'm now trying to think of a dictator that didn't have a moustache  |
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By (user no longer on site)
over a year ago
|
I think with the state of the nhs, the lack of GPs to service our ever increasing population and the amount of demand for appointments the receptionists have a pretty stressful job with a strict set of rules for managing appointments.
You said she told you you "might not" be seen. It's probably a standard answer to any similar situation since taking time out to go check if the doctor is running on time or not would delay both you and them.
There's so many people judge the "mini dictators" for doing their job in the way they are told to do it. Yes it's frustrating trying to get an appointment but I can imagine it's much worse trying to manage limited resources whilst listening to every second person insist their condition is life threatening and they must be seen that day. |
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By (user no longer on site)
over a year ago
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"I think with the state of the nhs, the lack of GPs to service our ever increasing population and the amount of demand for appointments the receptionists have a pretty stressful job with a strict set of rules for managing appointments.
You said she told you you "might not" be seen. It's probably a standard answer to any similar situation since taking time out to go check if the doctor is running on time or not would delay both you and them.
There's so many people judge the "mini dictators" for doing their job in the way they are told to do it. Yes it's frustrating trying to get an appointment but I can imagine it's much worse trying to manage limited resources whilst listening to every second person insist their condition is life threatening and they must be seen that day. "
You work on reception in a surgery don't you!
Only kidding...this is the reality of it  |
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By (user no longer on site)
over a year ago
|
"I think with the state of the nhs, the lack of GPs to service our ever increasing population and the amount of demand for appointments the receptionists have a pretty stressful job with a strict set of rules for managing appointments.
You said she told you you "might not" be seen. It's probably a standard answer to any similar situation since taking time out to go check if the doctor is running on time or not would delay both you and them.
There's so many people judge the "mini dictators" for doing their job in the way they are told to do it. Yes it's frustrating trying to get an appointment but I can imagine it's much worse trying to manage limited resources whilst listening to every second person insist their condition is life threatening and they must be seen that day.
You work on reception in a surgery don't you!
Only kidding...this is the reality of it "
No. I don't think I'd last long |
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By (user no longer on site)
over a year ago
|
"I think with the state of the nhs, the lack of GPs to service our ever increasing population and the amount of demand for appointments the receptionists have a pretty stressful job with a strict set of rules for managing appointments.
You said she told you you "might not" be seen. It's probably a standard answer to any similar situation since taking time out to go check if the doctor is running on time or not would delay both you and them.
There's so many people judge the "mini dictators" for doing their job in the way they are told to do it. Yes it's frustrating trying to get an appointment but I can imagine it's much worse trying to manage limited resources whilst listening to every second person insist their condition is life threatening and they must be seen that day. "
Agreed, and let's not forget they also have to placate the doctors who are quite capable of reading the riot act to staff and then turning on the charm with the patient. |
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By (user no longer on site)
over a year ago
|
"I think with the state of the nhs, the lack of GPs to service our ever increasing population and the amount of demand for appointments the receptionists have a pretty stressful job with a strict set of rules for managing appointments.
You said she told you you "might not" be seen. It's probably a standard answer to any similar situation since taking time out to go check if the doctor is running on time or not would delay both you and them.
There's so many people judge the "mini dictators" for doing their job in the way they are told to do it. Yes it's frustrating trying to get an appointment but I can imagine it's much worse trying to manage limited resources whilst listening to every second person insist their condition is life threatening and they must be seen that day.
You work on reception in a surgery don't you!
Only kidding...this is the reality of it
No. I don't think I'd last long "
Yeah, i wouldn't last. |
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By (user no longer on site)
over a year ago
|
"I think with the state of the nhs, the lack of GPs to service our ever increasing population and the amount of demand for appointments the receptionists have a pretty stressful job with a strict set of rules for managing appointments.
You said she told you you "might not" be seen. It's probably a standard answer to any similar situation since taking time out to go check if the doctor is running on time or not would delay both you and them.
There's so many people judge the "mini dictators" for doing their job in the way they are told to do it. Yes it's frustrating trying to get an appointment but I can imagine it's much worse trying to manage limited resources whilst listening to every second person insist their condition is life threatening and they must be seen that day. "
I second this.
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By *eesideMan
over a year ago
margate sumwear by the sea |
"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out... "
At lest wen you call sumone arnsars the fone.
At My doctors is almost impossible to call up.  |
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By *emini ManMan
over a year ago
There and to the left a bit |
"I think with the state of the nhs, the lack of GPs to service our ever increasing population and the amount of demand for appointments the receptionists have a pretty stressful job with a strict set of rules for managing appointments.
You said she told you you "might not" be seen. It's probably a standard answer to any similar situation since taking time out to go check if the doctor is running on time or not would delay both you and them.
There's so many people judge the "mini dictators" for doing their job in the way they are told to do it. Yes it's frustrating trying to get an appointment but I can imagine it's much worse trying to manage limited resources whilst listening to every second person insist their condition is life threatening and they must be seen that day.
I second this.
"
Yep another violent agreement here - must be an incredibly frustrating job at times, especially when they can't fit someone in despite wanting to. And let's not forget they only have someone's word for it that there's a genuine reason for the delay, and not that the person simply didn't leave enough time to get there - not suggesting that was the case here OP but receptionists aren't to know either way, and therefore have to roll out a standard reply to all.
Ultimately though you got seen, so not really sure what the issue is?  |
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By (user no longer on site)
over a year ago
|
"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out...
I know those receptionist have a job to do but my god they are like mini dictators with moustaches sometimes!!!
Geeky x
I'm now trying to think of a dictator that didn't have a moustache "
ghadaffi |
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"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain"
That doesn't seem fair at all.
You wanted a promise that you'd be seen, but how could the receptionist do that? She had no idea when you would actually turn up.
You knew you'd be there soon, but imagine all the nonsense excuses and messing around the receptionist must have to put up with on a regular basis.
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By (user no longer on site)
over a year ago
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I think that is actually just something they are told to tell people that phone to say they might be late for an appointment, or turn up a bit late, is all...ya would be more pissed off if ya weren't warned n then told you were too late for your appointment eh? |
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"...the receptionist was bang out of order..."
Really? Seriously? All she did was repeatedly point out that you might not be seen if you’re not there at your appointed time. Between you, your manager, and her, she’s the one least to blame for the situation you found yourself in. |
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By (user no longer on site)
over a year ago
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When ever I go to my drs surgery I never get in at the appointed time and it always Gauls me that I wait patiently for 1/2 an HR and someone who has just walked in gets called to see the Dr within minutes of sitting down |
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You need to realise that the receptionist is in the middle between you and the doctor and as such gets it in the neck all day long from both parties. It's not just receptionists that have to put up with this at work, anyone who works as a "cog in the machine" between the higher ups and the public knows how frustrating it is to be the "buffer". |
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By (user no longer on site)
over a year ago
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I find it funny when the receptionist happily discusses people's issues on the phone whilst they have a waiting room full. They really do believe they are doctors |
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By (user no longer on site) OP
over a year ago
|
The specialist I saw agreed with me because she said there are "issues" with the receptionist I spoke to and her attitude ...so in this case I make no apologies for being pissed off.
First rule of customer service is "It's not what you say, it's how you say it." |
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By (user no longer on site)
over a year ago
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"Coquette Mussolini didn't have a tache either lol"
Someone else said Mussolini,and true can't find any pics of him sporting one.
Someone else said Gadaffi,loads of pics of Gadaffi sporting a tache.
(Sorry didn't mean to hijack the post.carry on) |
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I used to be a cursed doctors receptionist. I’d like to think I wasn’t a moustached dictator though! Lol
It’s a tough job. And on the flip side, precious appointments are wasted by no shows. ( sounds like Fab!)
Patients don’t feel well and are often grouchy.
Doctors are overworked and are often grouchy.
Receptionists are caught in the middle. Go figure! Haha |
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By (user no longer on site)
over a year ago
|
"Coquette Mussolini didn't have a tache either lol
Someone else said Mussolini,and true can't find any pics of him sporting one.
Someone else said Gadaffi,loads of pics of Gadaffi sporting a tache.
(Sorry didn't mean to hijack the post.carry on)"
what's his name that's trying to screw us over brexit he's got no tache lol |
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"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out... "
So you got seen??
TBH I don’t really see your problem then!
If the receptionist had assured you you’d be seen if late and the specialist had had to move on to another patient, how would you have felt then? Seems like she was in a no win situation to me!
And as you got seen I think it’s a pretty pointless rant! |
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I’m sure potential receptionists for my old doctors had an attitude aptitude test as part of the interview process. If they didn’t have a bad one they didn’t get the job. Awful! My new one since moving is much nicer plus it’s easier to get appointments. My sympathies OP |
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By (user no longer on site)
over a year ago
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So you are going to report the receptionist because you didn't like her tone of voice? I think you really need to have a word with yourself op as you're moaning about nothing here. |
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By (user no longer on site)
over a year ago
|
"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out... "
A14 WAS IT! ??
By the way, employers can not stop you going to medical appointments! |
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By (user no longer on site)
over a year ago
|
"I used to be a cursed doctors receptionist. I’d like to think I wasn’t a moustached dictator though! Lol
It’s a tough job. And on the flip side, precious appointments are wasted by no shows. ( sounds like Fab!)
Patients don’t feel well and are often grouchy.
Doctors are overworked and are often grouchy.
Receptionists are caught in the middle. Go figure! Haha"
Never been a receptionist but I feel for them. Must be a nightmare having to deal with grumpy sick people all day.  |
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By (user no longer on site) OP
over a year ago
|
"I’m sure potential receptionists for my old doctors had an attitude aptitude test as part of the interview process. If they didn’t have a bad one they didn’t get the job. Awful! My new one since moving is much nicer plus it’s easier to get appointments. My sympathies OP"
Thanks, at least you see why I was fuming |
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By (user no longer on site) OP
over a year ago
|
"I used to be a cursed doctors receptionist. I’d like to think I wasn’t a moustached dictator though! Lol
It’s a tough job. And on the flip side, precious appointments are wasted by no shows. ( sounds like Fab!)
Patients don’t feel well and are often grouchy.
Doctors are overworked and are often grouchy.
Receptionists are caught in the middle. Go figure! Haha
Never been a receptionist but I feel for them. Must be a nightmare having to deal with grumpy sick people all day. "
To be fair nobody makes them do the job |
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By (user no longer on site)
over a year ago
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Our receptionists now are all very polite and helpful. Years ago, one of them used to be very rude and spoke as if she was doing us a favour by doing her job.
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By (user no longer on site)
over a year ago
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I was told by my doctors that there were no appointments available for 10 days. After venting my rage at them I was told they could get me an earlier appointment at their part-time surgery just down the road. "And when the hell will that be" I said. The reply was "10am tomorrow"!!!!!!! |
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By (user no longer on site)
over a year ago
|
"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out... "
Get over yourself.
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By (user no longer on site)
over a year ago
|
"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out...
I know those receptionist have a job to do but my god they are like mini dictators with moustaches sometimes!!!
Geeky x
I'm now trying to think of a dictator that didn't have a moustache "
The receptionist...ooops sorry did you say she hadnt shaved?  |
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My daughters 4 month old was ill and buses were in strike so she was 6 mins late for app due to walking down. They wouldn't see the baby and we ended up at casualty with baby being admitted that night. They give u 5 mins leeway.
But yesterday I had an app at same surgery was on time and was taken 25 mins late. Go figure !!! X |
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"I used to be a cursed doctors receptionist. I’d like to think I wasn’t a moustached dictator though! Lol
It’s a tough job. And on the flip side, precious appointments are wasted by no shows. ( sounds like Fab!)
Patients don’t feel well and are often grouchy.
Doctors are overworked and are often grouchy.
Receptionists are caught in the middle. Go figure! Haha
Never been a receptionist but I feel for them. Must be a nightmare having to deal with grumpy sick people all day.
To be fair nobody makes them do the job"
What an awful attitude. How would you react if someone said the same about you and your job. We are all human and can have off days.
Having said that if I felt someone had spoken to me rudely I would take it up with them at the time. As you say, you were keeping them updated on your situation and was not going to be a no show so I'm sure concessions could have been made. |
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By *w79Man
over a year ago
Stalbridge |
The receptionists at my local doctors.
Think they are gods & that us lowly members of the public (who pay their wages with our taxes & national insurance contributions) should bow down to them & do as we are told.
Well they certainly don't like it when you report them to the doctor & also make a official written complaint about their arrogant behaviour/attitude & rudeness.
I must add that I don't use the doctors where I live I'm registered at one approximately 6 miles away. |
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By (user no longer on site)
over a year ago
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"Op how would you feel if you arrived on time and we’re kept waiting because the person before you was late but was seen anyway because they had phoned up to explain why?
"
Ano thats probably why the specialist was running late. Cos people don't make their appointments on time. It's not rocket science
The receptionist was a bit rude tho so it's fine lol x |
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By *emini ManMan
over a year ago
There and to the left a bit |
It's an accepted thing though that Doctor's/Dentist's appointments often run late - whilst they set a timetable and appointments system based on average consultation times, it only takes one person to have an ailment that requires slightly longer to assess or a patient that has to have bad news explained to them that requires additional reassurance etc for things to be pushed out of kilter.
I personally don't mind if I have to wait, after all the person before me could have just been told they have a terminal illness and may need extra time, or told their child needs a life saving operation and wants to fully understand the implications.
It's the receptionists though that have to bear the brunt of the moaning of others who are less understanding, so I can understand completely how difficult their job is - especially when faced with having to juggle an already crammed appointment book because of no shows and people who are running late.
Whilst the receptionist in this instance may or may not have had an attitude problem - from what the OP has told us she was only doing her job and saying what anyone else in a similar situation would have done.
I keep coming back to the fact though that there was no major drama, the appointment was honoured and that to be fuming is a little bit of an over reaction in the circumstances.
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By (user no longer on site)
over a year ago
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"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out...
I know those receptionist have a job to do but my god they are like mini dictators with moustaches sometimes!!!
Geeky x
I'm now trying to think of a dictator that didn't have a moustache "
Maggie Thatcher? Oh shit did they have moustache waxing in the 80's  |
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By (user no longer on site)
over a year ago
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I very rarely go to the docs but a few weeks ago I phone up asking for a emergency appointment because I really wasn't feeling to well (heart racing, blood pressure through the roof and high temp) and the receptionist wanted to know the details so I explained only to be told that she thinks I have only got the flu and it doesn't required a emergency appointment and would book me in the next week to see my gp, after I pleaded with her that I needed to see someone that day she got shirty and abruptly ended the call.
Later on that evening I collapsed at home and got rushed into hospital via ambulance only to find out I had septicaemia  |
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"I very rarely go to the docs but a few weeks ago I phone up asking for a emergency appointment because I really wasn't feeling to well (heart racing, blood pressure through the roof and high temp) and the receptionist wanted to know the details so I explained only to be told that she thinks I have only got the flu and it doesn't required a emergency appointment and would book me in the next week to see my gp, after I pleaded with her that I needed to see someone that day she got shirty and abruptly ended the call.
Later on that evening I collapsed at home and got rushed into hospital via ambulance only to find out I had septicaemia "
111 is a good service to call |
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By (user no longer on site)
over a year ago
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"I very rarely go to the docs but a few weeks ago I phone up asking for a emergency appointment because I really wasn't feeling to well (heart racing, blood pressure through the roof and high temp) and the receptionist wanted to know the details so I explained only to be told that she thinks I have only got the flu and it doesn't required a emergency appointment and would book me in the next week to see my gp, after I pleaded with her that I needed to see someone that day she got shirty and abruptly ended the call.
Later on that evening I collapsed at home and got rushed into hospital via ambulance only to find out I had septicaemia
111 is a good service to call"
I will be next time anything like that happens again |
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By (user no longer on site)
over a year ago
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"Op how would you feel if you arrived on time and we’re kept waiting because the person before you was late but was seen anyway because they had phoned up to explain why?
"
I'm not really sure I understand what the big deal is...you were seen right? No harm done...
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"It's an accepted thing though that Doctor's/Dentist's appointments often run late - whilst they set a timetable and appointments system based on average consultation times, it only takes one person to have an ailment that requires slightly longer to assess or a patient that has to have bad news explained to them that requires additional reassurance etc for things to be pushed out of kilter.
I personally don't mind if I have to wait, after all the person before me could have just been told they have a terminal illness and may need extra time, or told their child needs a life saving operation and wants to fully understand the implications.
It's the receptionists though that have to bear the brunt of the moaning of others who are less understanding, so I can understand completely how difficult their job is - especially when faced with having to juggle an already crammed appointment book because of no shows and people who are running late.
Whilst the receptionist in this instance may or may not have had an attitude problem - from what the OP has told us she was only doing her job and saying what anyone else in a similar situation would have done.
I keep coming back to the fact though that there was no major drama, the appointment was honoured and that to be fuming is a little bit of an over reaction in the circumstances.
"
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"I have an appointment at the docs today.
I work 25 miles from home, and work til 5pm so it's down to the good nature of my manager that I can leave at 3.15pm to attend "the only" appointment available.
The traffic was shite so I phoned the docs and said I was about 15 mins away bit should just make it on time.
She told me I might not be able to be seen if I am not on time. I explained and said I cannot control the traffic but am really doing my best.
Ten minutes later I am not moving but not far away so I call again... We will need to check she said, you might not be able to be seen.
I repeated AGAIN about my situation and she said I can't promise you will be seen (I am now getting pissed off)
I walk in the surgery at 3.59, there's a humongous queue so I get to the desk at 4.10.
I make a point of saying I was here on time and the specialist I am seeing happens to come out and says "Of course I will see you, I'm running late"
I am going to ask to see the practice manager and have a polite rant because the receptionist was bang out of order, and it's not a though I didn't call them to explain...
I feel better for letting this out... "
It is the special training that is given to receptionists lol |
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"By the way, employers can not stop you going to medical appointments!"
By the way, you need to revise your knowledge of employment law.
"The receptionists at my local doctors.
Think they are gods & that us lowly members of the public (who pay their wages with our taxes & national insurance contributions) should bow down to them & do as we are told.
Well they certainly don't like it when you report them to the doctor & also make a official written complaint about their arrogant behaviour/attitude & rudeness."
I’ll pay attention to anything you have to say about arrogance when you drop the ‘pay their wages’ bullshit. Get over yourself. |
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By (user no longer on site)
over a year ago
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"Op how would you feel if you arrived on time and we’re kept waiting because the person before you was late but was seen anyway because they had phoned up to explain why?
Ano thats probably why the specialist was running late. Cos people don't make their appointments on time. It's not rocket science
The receptionist was a bit rude tho so it's fine lol x"
Oh and there's a humungous queue
AYE MAYBE COS YOU PHONED TWICE AND HELD THE QUEUE UP
Actually laughable x |
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By (user no longer on site)
over a year ago
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"I very rarely go to the docs but a few weeks ago I phone up asking for a emergency appointment because I really wasn't feeling to well (heart racing, blood pressure through the roof and high temp) and the receptionist wanted to know the details so I explained only to be told that she thinks I have only got the flu and it doesn't required a emergency appointment and would book me in the next week to see my gp, after I pleaded with her that I needed to see someone that day she got shirty and abruptly ended the call.
Later on that evening I collapsed at home and got rushed into hospital via ambulance only to find out I had septicaemia "
I was asked once what my symptoms were and I asked her where she gained her medical degree from. She said if I was that bad I should go to A&E; so I did and was seen right away. They didn't have 111 back then but I needed anti biotics any way.
I would have put in a complaint as it isn't the receptionists responsibility to triage patients. |
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By (user no longer on site)
over a year ago
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"I very rarely go to the docs but a few weeks ago I phone up asking for a emergency appointment because I really wasn't feeling to well (heart racing, blood pressure through the roof and high temp) and the receptionist wanted to know the details so I explained only to be told that she thinks I have only got the flu and it doesn't required a emergency appointment and would book me in the next week to see my gp, after I pleaded with her that I needed to see someone that day she got shirty and abruptly ended the call.
Later on that evening I collapsed at home and got rushed into hospital via ambulance only to find out I had septicaemia "
Hope you complained, you nearly lost your life because of a receptionist!
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery |
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