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By (user no longer on site) OP
over a year ago
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Just had to share this with someone - we had a problem with our Virgin media V box so I called their helpline. In 7 mins, all whilst on the phone, they'd diagnosed the problem, sorted it and updated the box as well.
Well impressed. |
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By (user no longer on site)
over a year ago
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"Why not ring the manager and let them know you're happy. it's nice to receive praise in an otherwise thankless environment  "
When I have work done, they send me an email so if they do, they can tick excellent service |
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"Just had to share this with someone - we had a problem with our Virgin media V box so I called their helpline. In 7 mins, all whilst on the phone, they'd diagnosed the problem, sorted it and updated the box as well.
Well impressed."
I have used Virgin for years. I expect to recieve the service I pay for and expect problems to be sorted quickly.
I don't see anything exceptional. Good service should be standard. You actually lost service. |
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By (user no longer on site)
over a year ago
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Yes Granny you can see it like that but I do think Virgin do go that extra bit
Only a couple of weeks ago I took the Virgin box of the wall so I could decorate and was very heavy handed and to cut a long story short I was left with a mass of bare wires that had come out of the wall plate so had to admit defeat and gave virgin a call and told them the truth about what I'd done
And they were great , they said no problem they would send an engineer around that same day and fit a new one and there would be no charge
So pretty good service I think compared to a lot of companies out there |
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"Just had to share this with someone - we had a problem with our Virgin media V box so I called their helpline. In 7 mins, all whilst on the phone, they'd diagnosed the problem, sorted it and updated the box as well.
Well impressed."
I used to work for Virgin. The reason they are so quick is because they have to be. Every month the amount of calls you take are tallied up. Then the amount of time you took on each call is tallied up. Your average call time for the month has to come in under 3 minutes 30 seconds. Also you are only allowed 1 minute from ending one call to taking your next call. |
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By (user no longer on site)
over a year ago
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WOW!
I went to Sky, purely due to the repeatedly bad customer service I received from Virgin Media.
Maybe they actually listened to my complaints as I cancelled my subscription with them!
Still, it's always great when you have good customer service. It makes all the difference
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By (user no longer on site)
over a year ago
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The quality of service from the help line is dependant on either getting the UK call centre or the Indian one. The latter is slowly improving, but not quite there yet! |
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"Yes Granny you can see it like that but I do think Virgin do go that extra bit
Only a couple of weeks ago I took the Virgin box of the wall so I could decorate and was very heavy handed and to cut a long story short I was left with a mass of bare wires that had come out of the wall plate so had to admit defeat and gave virgin a call and told them the truth about what I'd done
And they were great , they said no problem they would send an engineer around that same day and fit a new one and there would be no charge
So pretty good service I think compared to a lot of companies out there"
Gotcha..... they must be okay cos I haven't changed them but then im busy AND lazy and don't watch telly much ...
BUT.......when I phone up and they start doing the ....do this do that thing on the phone I go doooo lally ... I say ....send an engineer.... im not employed to fix your faults.....
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