Hello there looking for advice really, say you have prepaid for an event at a club but are unable to make it. It's not just you don't feel like you won't go, but work is sending you away (in the armed forces).
You ask for a refund as it's well over 14 days and it's not like they won't get someone else to go in your place but the club is refusing to refund you except putting you on a "credit list" for 1 year, so in essence you can go to another event in that year for free.
However it's very unlikely you will be able to go due to being deployed, where can I go from here, I'm flummoxed in what to do.... |
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By (user no longer on site)
over a year ago
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Do they have a policy on it that you can read i.e. The terms and conditions you agreed to when you purchased it?
That's what both you and they have to abide by.
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"Hello there looking for advice really, say you have prepaid for an event at a club but are unable to make it. It's not just you don't feel like you won't go, but work is sending you away (in the armed forces).
You ask for a refund as it's well over 14 days and it's not like they won't get someone else to go in your place but the club is refusing to refund you except putting you on a "credit list" for 1 year, so in essence you can go to another event in that year for free.
However it's very unlikely you will be able to go due to being deployed, where can I go from here, I'm flummoxed in what to do...."
At the end of the day unless it says in their terms and conditions that they will do a if people can't make it, which I suspect is unlikely, then you don't have a leg to stand on legally. They could just tell you to get lost and they may think they are being generous offering you a credit.
However you could take advantage of your military status by shaming them. Say you expected more generosity to someone who is risking his life for his country. Send proof of your deployment though otherwise they will think you are a blagger. |
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I don't know how you stand legally on this. Maybe contact trading standards and ask them or contact the club tell them you are contacting trading standards for advice and see if a refund is forthcoming then.
14 days is the cooling diff period for certain contracts but that's after the contract has been agreed and I don't know how long ago you paid or if it applies in this case. |
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"I don't know how you stand legally on this. Maybe contact trading standards and ask them or contact the club tell them you are contacting trading standards for advice and see if a refund is forthcoming then.
14 days is the cooling diff period for certain contracts but that's after the contract has been agreed and I don't know how long ago you paid or if it applies in this case."
That cooling off period only applies to big commitments like insurance policies and so on. Generally if you bite a ticket for an event and then don't go you have no right to a refund unless such a right is specifically mentioned. |
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"I don't know how you stand legally on this. Maybe contact trading standards and ask them or contact the club tell them you are contacting trading standards for advice and see if a refund is forthcoming then.
14 days is the cooling diff period for certain contracts but that's after the contract has been agreed and I don't know how long ago you paid or if it applies in this case.
That cooling off period only applies to big commitments like insurance policies and so on. Generally if you bite a ticket for an event and then don't go you have no right to a refund unless such a right is specifically mentioned. "
Oh right. I did wonder if that might be so.
Looks like there might be no joy here then |
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By (user no longer on site)
over a year ago
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I doubt they would offer a refund policy.
If you paid via debit or credit card though.
You can make a claim through your card provider.
Use this reason....
Refund of payment for goods or services not received.
I have gone down this route personally when I was refused a deposit back and I was reimbursed by my card provider/bank.
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By (user no longer on site)
over a year ago
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If I buy tickets for a gig, the theatre or the cinema and I can't go I wouldn't expect a refund so nit sure why a club night would be any different? 
To be honest free admission to another event valid for 12 months is a pretty good gesture from the promoter's, not their problem you can't take them up on it |
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"If I buy tickets for a gig, the theatre or the cinema and I can't go I wouldn't expect a refund so nit sure why a club night would be any different?
To be honest free admission to another event valid for 12 months is a pretty good gesture from the promoter's, not their problem you can't take them up on it"
Totally agree with this .
It's hardly the clubs fault is it ?
If every person who got a ticket to an event asked for a refund when circumstances prevented them from attending , the cost of the tickets would soon rise out of proportion .
Suck it up . |
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Subject to reviewing the terms and conditions of sale, I'd hope that a business wants to keep their current customers happy. So I'd aim to negotiate with them, so that you get some or all of the outcome that will leave you satisfied. Consider what you would be happy to settle for as a minimum, such as some partial loss of money. Have a bargaining position - if they extended validity for more than one year, what might you give them. Would they accept your transfer of the ticket or value to another? You'd perhaps sell it for less than face value this way.
Certainly apologise for the predicament you place them in. If they're not very helpful vis phone then write to them. Explain what you would ideally like. Back up your request with supporting evidence, as others state.
If you booked by phone or internet, I don't think distance selling regulations cover such services - but worth checking what the product type exclusions are by law.
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