"Just been shouted at by someone on the phone and it ended up with them saying that they gaped I died of cancer  
Times like this is wish I didn't have to act all professional  "
OMG that is just wrong.......... don't suppose you also work with special people like I do.. hahaha x |
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I hung up on a few abusive customers in an old job a few times.
I would warn them once their language and attitude was unacceptable then they would get put through to tone.......dddduuuuuuuuurrrrrrr!!!!!
I got bollocked by my spineless manager for it once, so I told him I'd put them through to him to deal with in future.
He decided my method was better very quickly   |
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By (user no longer on site)
over a year ago
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"Just been shouted at by someone on the phone and it ended up with them saying that they gaped I died of cancer
Times like this is wish I didn't have to act all professional "
People will get their hair off at times but that's unacceptable. |
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By (user no longer on site)
over a year ago
Forum Mod |
I have zero tolerance to people that are rude to me at work
I deal with people face to face and have no problems telling them that unless they speak to me woth the same courtesy and respect that im speaking to them with then they will be getting nowhere with me,im there to help them not be abused
It works 9 times out of 10 and if it does'nt the presence of a massive security guard is enough to quieten them down and let them reflect on their actions  |
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