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Question...
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By (user no longer on site)
over a year ago
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""would you like any help packing?" In the supermarket...
Does it offend you when someone asks this?
Do you appreciate the offer or feel like they think you NEED help for some reason?"
It doesn't offend me but I insist on doing my own packing. I'm a good packer and do it according to recieving kitchen cupboard  |
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By (user no longer on site)
over a year ago
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I'm still trying to figure out how anyone (other than those who actively seek to be offended) could actually be offended by this 
I've always wondered so they call for someone to help with the packing or does the cashier do it? |
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By (user no longer on site)
over a year ago
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Most of the times I say no but sometimes I have actually needed help and appreciated the offer. I think it's a nice thing.
I remember when you had to ask them to help and they would call someone to do it for you. At least they just do it themselves now. |
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""would you like any help packing?" In the supermarket...
Does it offend you when someone asks this?
Do you appreciate the offer or feel like they think you NEED help for some reason?
It doesn't offend me but I insist on doing my own packing. I'm a good packer and do it according to recieving kitchen cupboard "
I pack logically for my customers. Bread and cakes and soft things in one bag, few cans and some lighter things on top in another, etc etc.
I used to pack my own based on the cupboards but I don't do the shopping anymore  |
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They never pack it properly.
It's a standard "customer care" question, if you have your crutches then they might be even more likely to ask.
I used to take it as a challenge that I could pack faster than they could scan.
Mr ddc |
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By *huckzMan
over a year ago
spalding |
""would you like any help packing?" In the supermarket...
Does it offend you when someone asks this?
Do you appreciate the offer or feel like they think you NEED help for some reason?
It doesn't offend me but I insist on doing my own packing. I'm a good packer and do it according to recieving kitchen cupboard "
ditto |
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines."
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do  |
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"I'm still trying to figure out how anyone (other than those who actively seek to be offended) could actually be offended by this
I've always wondered so they call for someone to help with the packing or does the cashier do it? "
Cashier does it  takes a bit longer but it's not massively difficult |
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By (user no longer on site)
over a year ago
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"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer... "
I've massively offended an elderly man before by offering him my seat on the bus. They can be very proud. |
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
""would you like any help packing?" In the supermarket...
Does it offend you when someone asks this?
Do you appreciate the offer or feel like they think you NEED help for some reason?
It doesn't offend me but I insist on doing my own packing. I'm a good packer and do it according to recieving kitchen cupboard "
Ditto. I don't like my bags to be mixed up. Plus, my four shopping bags are different shapes and sizes and I use them for different types of shopping. I don't want my fridge stuff ending up in the cleaning products bag.
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By *huckzMan
over a year ago
spalding |
Nowadays its cubs or girl guides offering to help for money no problem with that but I give to charities I want to not when its forced upon me ...every morrisons doorway has either greyhound collectors girl guides etcand im still paying for the poor donkey I saw on tv lol |
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"Most of the times I say no but sometimes I have actually needed help and appreciated the offer. I think it's a nice thing.
I remember when you had to ask them to help and they would call someone to do it for you. At least they just do it themselves now. "
Mostly its the older folk that say yes to help, or those who have sore arms or hands for whatever reason (people share a lot!), but today a guy in his 30s said yeah just because it was easier for him.. I ask everyone as standard (unless there's like 4 of them or something, or if they start packing really quickly) |
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do "
They haven't got patience. That's why they won't use them... it's always 'it won't work' instead of... reading the screen for a step by step guide. I mean cmon, the thing speaks to them |
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"They never pack it properly.
It's a standard "customer care" question, if you have your crutches then they might be even more likely to ask.
I used to take it as a challenge that I could pack faster than they could scan.
Mr ddc"
Drives me mad when people do that... Especially when they've got bloody carrots and bananas and rolls! Ive gotta find them all on the screen  |
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By (user no longer on site)
over a year ago
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do "
May just be where you are, I've been working in Brentwood and there are people that would queue for the self service machine and not got to the staffed checkout.
Suited me as I'm one of those that happily go to where the queue is shortlist |
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do "
I rarely use the self service machines as I want to keep people in jobs.
Is the job working out for you?
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By (user no longer on site)
over a year ago
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do "
I hate the machines. But the reality is that customer service is largely so shit in this country now that it's no difference.
Given the choice of a helpful, friendly human I'd take it every time. But they're few & far between in supermarkets. |
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"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer...
I've massively offended an elderly man before by offering him my seat on the bus. They can be very proud. "
I think it's worth risking pissing off a few to make sure people who need help, and may not look like they do, get help.
Oh and I apologise for sounding like a deep and meaningful customer service assistant tonight... I'm off my tits on codeine again |
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By (user no longer on site)
over a year ago
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"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer...
I've massively offended an elderly man before by offering him my seat on the bus. They can be very proud.
I think it's worth risking pissing off a few to make sure people who need help, and may not look like they do, get help.
Oh and I apologise for sounding like a deep and meaningful customer service assistant tonight... I'm off my tits on codeine again "
Definitely. And you're consistent in asking everyone, so even if they get pissy they really really shouldn't. |
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"It was always greatly appreciated when I had the guide dog with me.
Now it's just nice to be asked even if it I'd a standard question."
One lady really appreciated that I asked her. She said "oh, nobody's ever offered to help me before, thank you but I'm ok". She was in a nurses uniform, and looked pretty fit and healthy, so she didn't really look as though she needed help |
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""would you like any help packing?" In the supermarket...
Does it offend you when someone asks this?
Do you appreciate the offer or feel like they think you NEED help for some reason?
It doesn't offend me but I insist on doing my own packing. I'm a good packer and do it according to recieving kitchen cupboard
Ditto. I don't like my bags to be mixed up. Plus, my four shopping bags are different shapes and sizes and I use them for different types of shopping. I don't want my fridge stuff ending up in the cleaning products bag.
"
I like you more and more every day |
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"They never pack it properly.
It's a standard "customer care" question, if you have your crutches then they might be even more likely to ask.
I used to take it as a challenge that I could pack faster than they could scan.
Mr ddc
Drives me mad when people do that... Especially when they've got bloody carrots and bananas and rolls! Ive gotta find them all on the screen "
That's why I always put all the veg together at the end of the conveyor, the checkout person thinks they're winning, then it's all tortoise & hare at the end
(I was slow-typing, so didn't see you were the person asking the question rather than being asked before I'd posted originally  ) |
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By (user no longer on site)
over a year ago
|
Feel uncomfortable when local scouts,schools,charity etc have a fund raising drive...and are stood at the end of the till conveyor belt like vultures,and have been instructed to politely ask if i wish them to help with bag packing...
Feel as though i am obliged to hand over cash,although they dont take debit/credit cards,id much rather put some pocket change in a collecting tin with them stood by the exit |
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do
I rarely use the self service machines as I want to keep people in jobs.
Is the job working out for you?
"
Yeah I like it being forced to smile all day makes my leg hurt a little bit less I'm assuming its endorphins.
Some really nice customers in there too. Had a chat with a family today, the dad and eldest daughter both loved Harry Potter and she's having a HP themed party. We were discussing our favourite characters and stuff
And loads of people keep commenting on my new tattoo. A bumblebee on my forearm.
I actually think I'm alright at this job too, and as boring as it sounds, I'm enjoying it x |
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do
I hate the machines. But the reality is that customer service is largely so shit in this country now that it's no difference.
Given the choice of a helpful, friendly human I'd take it every time. But they're few & far between in supermarkets."
Come to me then! I'm lovely we can discuss the weather and the fireworks and how lovely your coat or hat is. And I'll say "ooh isn't that beautiful" if you buy an ornament or something. I'm a delight  |
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"Ditto. I don't like my bags to be mixed up. Plus, my four shopping bags are different shapes and sizes and I use them for different types of shopping. I don't want my fridge stuff ending up in the cleaning products bag.
"
Do you put it on the conveyor in discrete sections related to your bags?
Mrs ddc loves to mess up my system by deliberately putting a packet with the tins.
I swear the checkout person also deliberately reaches over stuff to scan things in the "wrong" order too sometimes
 |
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"
Is the job working out for you?
Yeah I like it being forced to smile all day makes my leg hurt a little bit less I'm assuming its endorphins.
Some really nice customers in there too. Had a chat with a family today, the dad and eldest daughter both loved Harry Potter and she's having a HP themed party. We were discussing our favourite characters and stuff
And loads of people keep commenting on my new tattoo. A bumblebee on my forearm.
I actually think I'm alright at this job too, and as boring as it sounds, I'm enjoying it x"
Smile therapy and interacting with people is good for you. Only boring people get bored.
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"Ditto. I don't like my bags to be mixed up. Plus, my four shopping bags are different shapes and sizes and I use them for different types of shopping. I don't want my fridge stuff ending up in the cleaning products bag.
Do you put it on the conveyor in discrete sections related to your bags?
Mrs ddc loves to mess up my system by deliberately putting a packet with the tins.
I swear the checkout person also deliberately reaches over stuff to scan things in the "wrong" order too sometimes
"
of course I put them on the conveyor belt in bag packing order! I'm deeply offended that you even had to question that. Fruit and veg last as I don't want them squashed.
|
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"They never pack it properly.
It's a standard "customer care" question, if you have your crutches then they might be even more likely to ask.
I used to take it as a challenge that I could pack faster than they could scan.
Mr ddc
Drives me mad when people do that... Especially when they've got bloody carrots and bananas and rolls! Ive gotta find them all on the screen
That's why I always put all the veg together at the end of the conveyor, the checkout person thinks they're winning, then it's all tortoise & hare at the end
(I was slow-typing, so didn't see you were the person asking the question rather than being asked before I'd posted originally )"
Ooh you're evil!
I'm still learning where everything is but if you've got carrots, leeks, parsnips, onions, lemons, limes or bread rolls from the selection bit then you're fucked! I'm speedy!
I'll PM you with some tips |
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By (user no longer on site)
over a year ago
|
"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do
I hate the machines. But the reality is that customer service is largely so shit in this country now that it's no difference.
Given the choice of a helpful, friendly human I'd take it every time. But they're few & far between in supermarkets.
Come to me then! I'm lovely we can discuss the weather and the fireworks and how lovely your coat or hat is. And I'll say "ooh isn't that beautiful" if you buy an ornament or something. I'm a delight "
I'll look out for your name badge |
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"Ditto. I don't like my bags to be mixed up. Plus, my four shopping bags are different shapes and sizes and I use them for different types of shopping. I don't want my fridge stuff ending up in the cleaning products bag.
Do you put it on the conveyor in discrete sections related to your bags?
Mrs ddc loves to mess up my system by deliberately putting a packet with the tins.
I swear the checkout person also deliberately reaches over stuff to scan things in the "wrong" order too sometimes
of course I put them on the conveyor belt in bag packing order! I'm deeply offended that you even had to question that. Fruit and veg last as I don't want them squashed.
"
(I'm going to show Mrs ddc this post so she knows it's not just me) |
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do
I hate the machines. But the reality is that customer service is largely so shit in this country now that it's no difference.
Given the choice of a helpful, friendly human I'd take it every time. But they're few & far between in supermarkets.
Come to me then! I'm lovely we can discuss the weather and the fireworks and how lovely your coat or hat is. And I'll say "ooh isn't that beautiful" if you buy an ornament or something. I'm a delight
I'll look out for your name badge "
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if we didnt get asked the question for help packing the bags many would moan about it
sometimes I like to pack my own in the bags as I never over weigh them, however sometimes the shops over pack them and bags being split open through this dosnt help.
but on other times I have appreciated the help in packing the bags and said thankyou for it. |
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By (user no longer on site)
over a year ago
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I always say no thanks but I feel like the cashiers take it as a slight and start chucking my shit down really fast to try and beat the rate I'm packing! |
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By (user no longer on site)
over a year ago
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"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer... "
Been there myself at one time! Haha. Have to ask all the questions, just in case its the Mystery Shopper! |
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"They never pack it properly.
It's a standard "customer care" question, if you have your crutches then they might be even more likely to ask.
I used to take it as a challenge that I could pack faster than they could scan.
Mr ddc
Drives me mad when people do that... Especially when they've got bloody carrots and bananas and rolls! Ive gotta find them all on the screen
That's why I always put all the veg together at the end of the conveyor, the checkout person thinks they're winning, then it's all tortoise & hare at the end
(I was slow-typing, so didn't see you were the person asking the question rather than being asked before I'd posted originally )
Ooh you're evil!
I'm still learning where everything is but if you've got carrots, leeks, parsnips, onions, lemons, limes or bread rolls from the selection bit then you're fucked! I'm speedy!
I'll PM you with some tips "
I used to be even better: I used to have the exact change ready before they rang up the total too.
Now I have my minion to deal with the 'paperwork'
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By (user no longer on site)
over a year ago
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"I always say no thanks but I feel like the cashiers take it as a slight and start chucking my shit down really fast to try and beat the rate I'm packing! "
No, most are relived. The majority of the ones who I'm friends with who still work there, only ask out of duty, and are relived when the customer says no |
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Funnily enough I've always said no thanks but now I'm not able to walk properly no one has asked and they've just watched me struggle.
I can't stand and not hold on to something so it's all done with one hand.
Thankfully I'll be fixed after my op |
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"I always say no thanks but I feel like the cashiers take it as a slight and start chucking my shit down really fast to try and beat the rate I'm packing! "
That's mean! I only do it quickly if they start packing really quickly.
I hate it when they try to take the things out of my hand instead of letting me put it down. I like to be one or two items ahead of the customer in case I get to a difficult item or something.. |
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"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer...
Been there myself at one time! Haha. Have to ask all the questions, just in case its the Mystery Shopper! "
The mystery shopper terrifies me! I've only been there a week and I'm so glad there's reminders on the screen for things like "have you got your [loyalty card]?"... And everywhere in the staff area theres stickers saying "check your appearance" and "have you got your name badge? We could lose up to 10 mcm points if you don't have your name badge!!"
The mystery shopper is like the monster under the bed  |
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"They never pack it properly.
It's a standard "customer care" question, if you have your crutches then they might be even more likely to ask.
I used to take it as a challenge that I could pack faster than they could scan.
Mr ddc
Drives me mad when people do that... Especially when they've got bloody carrots and bananas and rolls! Ive gotta find them all on the screen
That's why I always put all the veg together at the end of the conveyor, the checkout person thinks they're winning, then it's all tortoise & hare at the end
(I was slow-typing, so didn't see you were the person asking the question rather than being asked before I'd posted originally )
Ooh you're evil!
I'm still learning where everything is but if you've got carrots, leeks, parsnips, onions, lemons, limes or bread rolls from the selection bit then you're fucked! I'm speedy!
I'll PM you with some tips
I used to be even better: I used to have the exact change ready before they rang up the total too.
Now I have my minion to deal with the 'paperwork'
"
Makes me chuckle how many people make comments like "nah I have him to do it for me", or when I ask do you have a bag, the guys say "no thanks I've got one" and point to their Mrs... |
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer...
Been there myself at one time! Haha. Have to ask all the questions, just in case its the Mystery Shopper!
The mystery shopper terrifies me! I've only been there a week and I'm so glad there's reminders on the screen for things like "have you got your [loyalty card]?"... And everywhere in the staff area theres stickers saying "check your appearance" and "have you got your name badge? We could lose up to 10 mcm points if you don't have your name badge!!"
The mystery shopper is like the monster under the bed "
I've trained people to be mystery shoppers. They're not supposed to be scary.
|
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do
I hate the machines. But the reality is that customer service is largely so shit in this country now that it's no difference.
Given the choice of a helpful, friendly human I'd take it every time. But they're few & far between in supermarkets."
Occasionally if there is a bit of space on self service I,ll opt for it what gets my goat is people who are more familiar with the self service if they are in the que behind you 9 times out of ten they will have no patience and can,t resist muttering and moaning in the background much to my displeasure their not there one minute and there the next one of the things that puts me off the self service I wish it was thee other way round And I could moan Instead ... |
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"Feel uncomfortable when local scouts,schools,charity etc have a fund raising drive...and are stood at the end of the till conveyor belt like vultures,and have been instructed to politely ask if i wish them to help with bag packing...
Feel as though i am obliged to hand over cash,although they dont take debit/credit cards,id much rather put some pocket change in a collecting tin with them stood by the exit"
|
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By (user no longer on site)
over a year ago
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This does not offend me in any way -
is an offer of help why would someone be offended .......
and any man who says I have a bag with me and indicators his wife or partner ..... - she needs to venture elsewhere ....like FABs  |
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"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer...
Been there myself at one time! Haha. Have to ask all the questions, just in case its the Mystery Shopper!
The mystery shopper terrifies me! I've only been there a week and I'm so glad there's reminders on the screen for things like "have you got your [loyalty card]?"... And everywhere in the staff area theres stickers saying "check your appearance" and "have you got your name badge? We could lose up to 10 mcm points if you don't have your name badge!!"
The mystery shopper is like the monster under the bed
I've trained people to be mystery shoppers. They're not supposed to be scary.
"
I'm sure the actual mystery shopper is a lovely person, or at least just like any other customer... But the fear being drilled into us (ok, it's not quite that horrific )... Management want perfect scores on the mystery shopper thing.
I'm a nice person, customer service isn't a heck of a lot more than being nice really, so I'm not all that worried about complaints or anything.
Although saying that, I didn't have any produce bags.. a woman asked for one for her meat and then got all like "well that's just not good enough. You'll have to ask your supervisor for some then won't you?" When I said I could call for some now, she tutted and rolled her eyes at me and said no...  |
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By (user no longer on site)
over a year ago
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"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer...
Been there myself at one time! Haha. Have to ask all the questions, just in case its the Mystery Shopper!
The mystery shopper terrifies me! I've only been there a week and I'm so glad there's reminders on the screen for things like "have you got your [loyalty card]?"... And everywhere in the staff area theres stickers saying "check your appearance" and "have you got your name badge? We could lose up to 10 mcm points if you don't have your name badge!!"
The mystery shopper is like the monster under the bed
I've trained people to be mystery shoppers. They're not supposed to be scary.
"
It's not the mystery shopper who's scary. More the way the management drills it into you that you have to get perfect scores. If you fail two, we used to get a disiplinary, with the customer service and peoples manager both present to reprimand us. Luckily I never had to endure that, but I know some who got really anxious about the possibility of the mystery shopper turning up at their till. Even though they were friendly and chatty to the customers, some forgot to say something they should have. |
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do
I hate the machines. But the reality is that customer service is largely so shit in this country now that it's no difference.
Given the choice of a helpful, friendly human I'd take it every time. But they're few & far between in supermarkets.Occasionally if there is a bit of space on self service I,ll opt for it what gets my goat is people who are more familiar with the self service if they are in the que behind you 9 times out of ten they will have no patience and can,t resist muttering and moaning in the background much to my displeasure their not there one minute and there the next one of the things that puts me off the self service I wish it was thee other way round And I could moan Instead ... "
Just go to people instead |
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" This does not offend me in any way -
is an offer of help why would someone be offended .......
and any man who says I have a bag with me and indicators his wife or partner ..... - she needs to venture elsewhere ....like FABs "
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer...
Been there myself at one time! Haha. Have to ask all the questions, just in case its the Mystery Shopper!
The mystery shopper terrifies me! I've only been there a week and I'm so glad there's reminders on the screen for things like "have you got your [loyalty card]?"... And everywhere in the staff area theres stickers saying "check your appearance" and "have you got your name badge? We could lose up to 10 mcm points if you don't have your name badge!!"
The mystery shopper is like the monster under the bed
I've trained people to be mystery shoppers. They're not supposed to be scary.
It's not the mystery shopper who's scary. More the way the management drills it into you that you have to get perfect scores. If you fail two, we used to get a disiplinary, with the customer service and peoples manager both present to reprimand us. Luckily I never had to endure that, but I know some who got really anxious about the possibility of the mystery shopper turning up at their till. Even though they were friendly and chatty to the customers, some forgot to say something they should have. "
Hmmm, management need some training then.
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer...
Been there myself at one time! Haha. Have to ask all the questions, just in case its the Mystery Shopper!
The mystery shopper terrifies me! I've only been there a week and I'm so glad there's reminders on the screen for things like "have you got your [loyalty card]?"... And everywhere in the staff area theres stickers saying "check your appearance" and "have you got your name badge? We could lose up to 10 mcm points if you don't have your name badge!!"
The mystery shopper is like the monster under the bed
I've trained people to be mystery shoppers. They're not supposed to be scary.
I'm sure the actual mystery shopper is a lovely person, or at least just like any other customer... But the fear being drilled into us (ok, it's not quite that horrific )... Management want perfect scores on the mystery shopper thing.
I'm a nice person, customer service isn't a heck of a lot more than being nice really, so I'm not all that worried about complaints or anything.
Although saying that, I didn't have any produce bags.. a woman asked for one for her meat and then got all like "well that's just not good enough. You'll have to ask your supervisor for some then won't you?" When I said I could call for some now, she tutted and rolled her eyes at me and said no... "
Check your station... and keep being polite and helpful.
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"No I assume it's a standard question they're supposed to ask everyone.
It is it's the older men who get pissy with me when I offer...
Been there myself at one time! Haha. Have to ask all the questions, just in case its the Mystery Shopper!
The mystery shopper terrifies me! I've only been there a week and I'm so glad there's reminders on the screen for things like "have you got your [loyalty card]?"... And everywhere in the staff area theres stickers saying "check your appearance" and "have you got your name badge? We could lose up to 10 mcm points if you don't have your name badge!!"
The mystery shopper is like the monster under the bed
I've trained people to be mystery shoppers. They're not supposed to be scary.
I'm sure the actual mystery shopper is a lovely person, or at least just like any other customer... But the fear being drilled into us (ok, it's not quite that horrific )... Management want perfect scores on the mystery shopper thing.
I'm a nice person, customer service isn't a heck of a lot more than being nice really, so I'm not all that worried about complaints or anything.
Although saying that, I didn't have any produce bags.. a woman asked for one for her meat and then got all like "well that's just not good enough. You'll have to ask your supervisor for some then won't you?" When I said I could call for some now, she tutted and rolled her eyes at me and said no...
Check your station... and keep being polite and helpful.
"
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By *amissCouple
over a year ago
chelmsford |
""would you like any help packing?" In the supermarket...
Does it offend you when someone asks this?
Do you appreciate the offer or feel like they think you NEED help for some reason?"
Think it's a customer service question they have to ask. I was in banking and we had to ask stupid inappropriate questions too |
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"No I assume it's a standard question they're supposed to ask everyone.
Which is why they're being replaced by machines.
You'd be surprised actually. Tonight I was the only person on a till, and I had 5 people queuing for me when there were a few self service scanners free by the doors.. People who aren't in a massive rush like to see people rather than machines that never actually do what you want them to do
I hate the machines. But the reality is that customer service is largely so shit in this country now that it's no difference.
Given the choice of a helpful, friendly human I'd take it every time. But they're few & far between in supermarkets.Occasionally if there is a bit of space on self service I,ll opt for it what gets my goat is people who are more familiar with the self service if they are in the que behind you 9 times out of ten they will have no patience and can,t resist muttering and moaning in the background much to my displeasure their not there one minute and there the next one of the things that puts me off the self service I wish it was thee other way round And I could moan Instead ...
Just go to people instead "
I normally do |
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"
Makes me chuckle how many people make comments like "nah I have him to do it for me", or when I ask do you have a bag, the guys say "no thanks I've got one" and point to their Mrs... "
oh ive used that many a time ive also done it whilst being with the daughter
ive also had a few slaps for it and plenty of digs for it
I like the cashier when they have a bit of light hearted fun and give some back when your teasing them |
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By *lan157Man
over a year ago
a village near Haywards Heath in East Sussex |
If you are wanting to be particularly obtuse in answer to the question "do you want help with the packing " you could say "no thank you but would you like help with the till ? " |
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By (user no longer on site)
over a year ago
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""would you like any help packing?" In the supermarket...
Does it offend you when someone asks this?
Do you appreciate the offer or feel like they think you NEED help for some reason?"
I take it on the chin... although when I say no and then start packing it's race on to pack before they ask for my card lol |
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By (user no longer on site)
over a year ago
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I'm not offended by it, I've only taken them up on the offer once and that was when my two year old was having a meltdown. OP, you seem like you really care about customer service so I wouldn't worry about mystery shoppers, like I tell all my team, if you treat all the customers as though they were mystery customers then you won't go wrong. |
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By (user no longer on site)
over a year ago
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It certainly does not offend me, I only accept help when it's a charity type or local group trying to raise funds , I'm a bit of a big soft twat like that, always pay cash for shopping and always put whatever the change is in collection bin.
I would only use self serve if really in a rush as I enjoy the interaction with staff, love the surprise looks they give when you really engage with them , I think it's really sad that people generally don't seem to have conversations anymore.
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"I'm not offended by it, I've only taken them up on the offer once and that was when my two year old was having a meltdown. OP, you seem like you really care about customer service so I wouldn't worry about mystery shoppers, like I tell all my team, if you treat all the customers as though they were mystery customers then you won't go wrong."
That's what I try to do |
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"It certainly does not offend me, I only accept help when it's a charity type or local group trying to raise funds , I'm a bit of a big soft twat like that, always pay cash for shopping and always put whatever the change is in collection bin.
I would only use self serve if really in a rush as I enjoy the interaction with staff, love the surprise looks they give when you really engage with them , I think it's really sad that people generally don't seem to have conversations anymore.
"
I love it when my customers chat to me. One lady was really happy and I commented on how lovely her smile was and she cried a little bit and said she had just got the all clear on suspected ovarian cancer! A complete stranger told me something so deep and personal, it's lovely that people find me approachable enough to share things like that.
And I'm working on the grumpy people... I'll soften them up eventually |
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By (user no longer on site)
over a year ago
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"It certainly does not offend me, I only accept help when it's a charity type or local group trying to raise funds , I'm a bit of a big soft twat like that, always pay cash for shopping and always put whatever the change is in collection bin.
I would only use self serve if really in a rush as I enjoy the interaction with staff, love the surprise looks they give when you really engage with them , I think it's really sad that people generally don't seem to have conversations anymore.
I love it when my customers chat to me. One lady was really happy and I commented on how lovely her smile was and she cried a little bit and said she had just got the all clear on suspected ovarian cancer! A complete stranger told me something so deep and personal, it's lovely that people find me approachable enough to share things like that.
And I'm working on the grumpy people... I'll soften them up eventually "
Sums it up really
Keep up the good work fellow human |
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"It certainly does not offend me, I only accept help when it's a charity type or local group trying to raise funds , I'm a bit of a big soft twat like that, always pay cash for shopping and always put whatever the change is in collection bin.
I would only use self serve if really in a rush as I enjoy the interaction with staff, love the surprise looks they give when you really engage with them , I think it's really sad that people generally don't seem to have conversations anymore.
I love it when my customers chat to me. One lady was really happy and I commented on how lovely her smile was and she cried a little bit and said she had just got the all clear on suspected ovarian cancer! A complete stranger told me something so deep and personal, it's lovely that people find me approachable enough to share things like that.
And I'm working on the grumpy people... I'll soften them up eventually "
I agree with this. For me the best part of the job is actually talking to the customers |
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"It certainly does not offend me, I only accept help when it's a charity type or local group trying to raise funds , I'm a bit of a big soft twat like that, always pay cash for shopping and always put whatever the change is in collection bin.
I would only use self serve if really in a rush as I enjoy the interaction with staff, love the surprise looks they give when you really engage with them , I think it's really sad that people generally don't seem to have conversations anymore.
I love it when my customers chat to me. One lady was really happy and I commented on how lovely her smile was and she cried a little bit and said she had just got the all clear on suspected ovarian cancer! A complete stranger told me something so deep and personal, it's lovely that people find me approachable enough to share things like that.
And I'm working on the grumpy people... I'll soften them up eventually
I agree with this. For me the best part of the job is actually talking to the customers "
For somebody who hates people, I love most of the customers. They've all got a different story to tell, and they usually buy something I can start a conversation about, or say " ooh that's nice"
There was one oldish man who was so lovely, when I gave him his change, it was a new £5 note, and it was an AA serial number. I told him to have a look online for the new fivers with AA serial numbers. He said his grandson had mentioned that and he will have a look.. My good deed for the day |
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