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Tech Q can anyone help?
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By (user no longer on site) OP
over a year ago
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I turn my pc on and about 8 hours later a message comes up out of the blue entitled RUNDLL it says
Error loading c/programme files what on earth is this please. It doesnt seem to be affecting the pc but what do I know?
Yours dizzyblondily
of newcastle |
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By (user no longer on site)
over a year ago
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This problem could have happened due to an incorrect program removal procedure. You can hence try to fix it by installing the program that has been removed and to correctly uninstall it either with the Uninstall option proposed by the program itself or through the Add/Remove feature found in the Control Panel menu.
Hope this helps |
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By (user no longer on site) OP
over a year ago
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"This problem could have happened due to an incorrect program removal procedure. You can hence try to fix it by installing the program that has been removed and to correctly uninstall it either with the Uninstall option proposed by the program itself or through the Add/Remove feature found in the Control Panel menu.
Hope this helps"
Thank you but I haven't removed any programmes for yonks (technical term). I have searched for the error on the net and it says its probably a virus - and I need a virus removing tool which I had a laugh as the company offering this fix are the same ones I bought my anti-virus through. I am now beginning to think its a gimmick programmed in of theirs to alarm me to buy something else from them.
Thank you for taking the time to answer me xxxxxxx I'll check the add/remove just incase too xxx |
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By (user no longer on site)
over a year ago
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If that does'nt work i'd try a registry cleaner, you can download for free at filehippo.com, these errors are sometimes caused by a trojan or spyware.
Hope that helps and you get it sorted x |
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"I turn my pc on and about 8 hours later a message comes up out of the blue entitled RUNDLL it says
Error loading c/programme files what on earth is this please. It doesnt seem to be affecting the pc but what do I know?
Yours dizzyblondily
of newcastle"
have you tried turning it off and back on again ? that will be £80 please  lol |
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By (user no longer on site) OP
over a year ago
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"If that does'nt work i'd try a registry cleaner, you can download for free at filehippo.com, these errors are sometimes caused by a trojan or spyware.
Hope that helps and you get it sorted x
"
Oh lord! I did as you advised and again its the same company offering the registry cleaner as the antivirus I bought! lol - how peculiar!! |
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By (user no longer on site) OP
over a year ago
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"I turn my pc on and about 8 hours later a message comes up out of the blue entitled RUNDLL it says
Error loading c/programme files what on earth is this please. It doesnt seem to be affecting the pc but what do I know?
Yours dizzyblondily
of newcastle
have you tried turning it off and back on again ? that will be £80 please lol"
Are you reading a script from Madras? |
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"I turn my pc on and about 8 hours later a message comes up out of the blue entitled RUNDLL it says
Error loading c/programme files what on earth is this please. It doesnt seem to be affecting the pc but what do I know?
Yours dizzyblondily
of newcastle
have you tried turning it off and back on again ? that will be £80 please lol
Are you reading a script from Madras?"
oh dealy dealy me,vat are you trying to say lady mmmmmmmmm re a madras |
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try a little programme called ccleaner. download for free helps clear out crap on your pc left by other progs and you can also check the registry with it. just google it and download from either file hippo or download.cnet, prog is free and I use it all the time |
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By (user no longer on site) OP
over a year ago
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"Can be many things ...
What virus protection and spyware are you using ??"
AVG antivirus,spyware and firewall but not the free version I had to pay for it and just renewed it last November. I've used it for years so a bit puzzled... |
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By (user no longer on site) OP
over a year ago
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"try a little programme called ccleaner. download for free helps clear out crap on your pc left by other progs and you can also check the registry with it. just google it and download from either file hippo or download.cnet, prog is free and I use it all the time"
Am I being dull - I find them they say free download I click download and they say buy now for 20 quid AND download - where is the secret free one!!!!! |
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By (user no longer on site) OP
over a year ago
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"what is the full error message???"
Will have to wait till it pops up again tomorrow as my memory sucks it says something along the lines of prgramme filesc// could not be downloaded system error 32 from the top of my head which is a total waste of cyber ink sorry xxxx |
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"what is the full error message???
Will have to wait till it pops up again tomorrow as my memory sucks it says something along the lines of prgramme filesc// could not be downloaded system error 32 from the top of my head which is a total waste of cyber ink sorry xxxx"
well until it pops up again try ccleaner as I previously said.
it's good |
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By (user no longer on site) OP
over a year ago
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"type it in google and you will get lots of advise. i did this with a virus and removed it easy. and im clueless x"
Im pretty good with my pc's but hidden virus threats etc are just sent to annoy. The most annoying thing about this one is the alert noise it makes that causes me to jump - otherwise the effer could stay on for me.... |
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By (user no longer on site) OP
over a year ago
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"Not keen on avg ... try running the virus/spyware chech though.
Delete all temporary internet files etc ...
Running Xp OS or ???"
Well everyone has their pet antivirus and it works for me, I have tried many others and this suits my needs. I have done the checks on top of the scheduled ones. I've summonsed my brother. He pretended he was at work the lying little toad so he's on his way over... hes a bit of a geek oops I mean expert... but he has a mac an will spend the time telling me how lousy windows is in comparison - this is what I wanted to avoid by asking you for help xxxxx |
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"Not keen on avg ... try running the virus/spyware chech though.
Delete all temporary internet files etc ...
Running Xp OS or ???
Well everyone has their pet antivirus and it works for me, I have tried many others and this suits my needs. I have done the checks on top of the scheduled ones. I've summonsed my brother. He pretended he was at work the lying little toad so he's on his way over... hes a bit of a geek oops I mean expert... but he has a mac an will spend the time telling me how lousy windows is in comparison - this is what I wanted to avoid by asking you for help xxxxx"
then be quick try cleaner as it's now called, used to be crapcleaner  |
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By (user no longer on site)
over a year ago
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Could be a driver problem, Go to system restore and roll it back to a time when you knew that it worked 100%, ie before you saw the error message. It'll give you the option of various restore points, just choose 1 of them which has a date/time before the problem arose, then let the operating system do the rest.
After you've done that, get yourself a decent malware scanner - Spybot, Malwarebytes or similar and run a full system scan to see if it throws anything up, but as I said, it could be something as simple as a corrupt driver, or .DLL file which in theory the system rollback should fix  |
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By (user no longer on site)
over a year ago
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"try a little programme called ccleaner. download for free helps clear out crap on your pc left by other progs and you can also check the registry with it. just google it and download from either file hippo or download.cnet, prog is free and I use it all the time
Am I being dull - I find them they say free download I click download and they say buy now for 20 quid AND download - where is the secret free one!!!!!"
scroll down and there is a free link |
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By (user no longer on site) OP
over a year ago
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"Could be a driver problem, Go to system restore and roll it back to a time when you knew that it worked 100%, ie before you saw the error message. It'll give you the option of various restore points, just choose 1 of them which has a date/time before the problem arose, then let the operating system do the rest.
Thank you I have spybot and adware too Ill run those again.
After you've done that, get yourself a decent malware scanner - Spybot, Malwarebytes or similar and run a full system scan to see if it throws anything up, but as I said, it could be something as simple as a corrupt driver, or .DLL file which in theory the system rollback should fix "
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By (user no longer on site)
over a year ago
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Avg free version is quite cunning, installs and says upgrade to full version etc.
I use Avast! which is free and faster on the system. (if you do install that instead make sure you remove the other one, two virus scanners running isn't a good idea)
Also HijackThis is good for checking for dodgy things running on startup.
Also google for "stinger" which should turn up a free McAfee program to do a one shot scan of the computer for bad things.
I generally also say avoid using Internet Explorer.
Ta. |
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By (user no longer on site)
over a year ago
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I use Norton Internet Security 2011, download the trial (30 days) version from the Symantec website, then add a little magic, and hey presto 30 days becomes 180days - for free, after the 180 days has expired, wave the magic wand again, and there it is, another 180 days |
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By (user no longer on site)
over a year ago
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Norton used to be good like Semantic, but now they seem to have fallen into a big pile of poo category.
Avast! (it even talks to you!) or Nod32 are good for home users, with AVG if you must, the latter using 2x as much memory as the others.
For business use you are talking a whole other kettle of fish.
Best bets are to use another web browser (Firefox,Chrome,Opera) especially when browsing "interesting" sites or opening attachments.
cheers |
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By (user no longer on site)
over a year ago
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"
I generally also say avoid using Internet Explorer.
Ta."
agree since switching to firefox browsing is twice as fast and have half the virus threats, would never go back |
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By (user no longer on site)
over a year ago
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I use Avira Antivirus which is a free antivirus, not had any problems except via another social network site, also use spybot and malaware, I rarely have any issues and run all regularly. I also defrag and do the disc clean up regularly too.
The LL means its a library file and its best if you look on the microsoft website rather than anywhere else, any registry clean up website asks for money, i know i found that out when i tried to sort my pc out, wasted several hours for it to download the programme, run it, told me how many problems there were but i needed to pay to see the whole list |
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By (user no longer on site) OP
over a year ago
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"I use Avira Antivirus which is a free antivirus, not had any problems except via another social network site, also use spybot and malaware, I rarely have any issues and run all regularly. I also defrag and do the disc clean up regularly too.
The LL means its a library file and its best if you look on the microsoft website rather than anywhere else, any registry clean up website asks for money, i know i found that out when i tried to sort my pc out, wasted several hours for it to download the programme, run it, told me how many problems there were but i needed to pay to see the whole list "
That happened to me too and chi-John guided me in the right direction and I have adressed the registry issue with the free software. Will wait until tomorrow and see if the original message comes up!
Thank you everyone who has helped me I much appreciate it. My moanie git brother has arrived better go and be sisterly... but I have no beer in fridge LOL. |
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If you're finding that links to software that is supposed to fix the issue you're Googling all point to paid-for versions of the software, then it sounds like your machine may have been compromised and your browsing is being hijacked.
One quick thing you can look at is a file called "hosts", which is found in C:\Windows\System32\drivers\etc - it's just a text file so you can open it up in notepad and have a peek at it.
This file is used to convert human-friendly URLs, such as fabswingers.com, into computer-friendly IP addresses, such as 92.63.131.211. Normally this conversion is done by a Domain Name Server (aka a DNS server) managed by your ISP or by companies such as OpenDNS or Google, etc... but the hosts file is a way that your PC can override the DNS server, as when you browse a site on the internet or connect to something on a remote network, your PC will check if there's an entry in the hosts file first - if there is, then it'll use that because it's quicker checking the hosts file than querying a DNS server.
If you open the hosts file it will have loads of lines that start with a # character... these are just comments and aren't processed during a lookup. If, however, you have loads of entries without hashes and a bunch of IP addresses and domain names, then something malicious has been modifying your hosts file, and that explains why when you type www.google.com in your browser you're actually being redirected to a site which may look legit but is run by someone looking to scam you out of money.
There are some legitimate reasons why you'd have entries in your hosts file, so without knowing what's installed on your machine I'm not gonna suggest you delete anything in there just in case... Although you could try renaming the version of the hosts file to something else and creating a new one without any un-commented lines in it... and if stuff breaks on your machine then you could revert back to the original one.
I'd suggest using another machine to download some software called Malware Bytes. There is a freeware version available on their website - Google it, as it's against the site rules for me to post it in this thread - and copy the file onto your PC. Your brother's Mac will be able to do this, as he can burn Windows software to a CD I wouldn't try accessing the site using the PC you're having trouble with because it's likely you'll not go to the genuine site, and you could unintentionally download all sorts of malware.
Once you've copied the file onto your machine and installed it, I'd reboot your PC into Safe Mode and then run Malware Bytes from there. Hopefully the malware won't have launched when Windows is just running in Safe Mode, so Malware Bytes will be able to identify it and remove it.
I'd also suggest you look for a rootkit having been installed on your machine. Rootkits are malicious software that are able to avoid detection by hiding themselves from common antivirus and anti-malware programs. There are quite a few different rootkit searching programs, Microsoft produce one called RootkitRevealer, and pretty much all the big antivirus vendors have rootkit detecting tools available too. Ask your brother to put one of those on the CD at the same time
Lastly, there is some malware that imitates the free antivirus software like AVG and Avast... which is a pretty nasty trick, so the best advice is to be as vigilant as you can be.
Hope that helps... there's various other things you can try which I'm happy to explain if required, but that should be a good place to start. Drop me a PM if you need any more info. |
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By (user no longer on site) OP
over a year ago
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Thank you for all the suggestions - Ive printed and filed them for future ref incase I come across the individual problems again. Kisses and hugs to you all xxxx but I was able to copy it word for word and the message was a simple one (scheduled task) to get rid of in the end and the wonderful Mr Chi-John showed me the way and its now gone. Well I'll know at 18.00 hours if tis gone!! I have taken steps to remove it is a better phrase!
Thank you Car for the full sp on system 32 I understand that process now and I love to take new stuff onboard xxxx
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Malwarebytes is an excellent tool as mentioned by Carumbar
There is another free tool which removes almost all malware and any rootkits present, i am not naming it as it should only be used by soemone who knows what they are doing otherwise it could cause yoru system to be anuble to boot.
Some one mentioned Hijackthis, whilst this is a great tool, it only provides a log, which does reveal any problems but you have to know how to interpret the log.
there are online analysers some are better than others, again you can stop yoru PC booting if you do not know what you are doing
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By (user no longer on site)
over a year ago
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when you do a virus scan do it in safe mode.
To run a virus scan in safe mode, you must have active anti virus (fully updated) software installed on your computer.
To run a virus scan in safe mode, follow these steps:
1. If your computer is on, shut it down
2. Power on your computer
3. Immediately after you power on your computer, repeatedly press the [F8] key (about once per second)
4. In the Windows Advanced Options Menu screen, use the arrows to select Safe Mode and presss [Enter]
5. Select your current operating system and press [Enter]
6. Select the user you would like to login under (if applicable)
7. When your system finishes booting, click the Start button on your task bar
8. Move your cursor over All Programs and navigate to your anti virus program
9. Click on your antiv virus program to run it and follow the anti virus program’s normal steps to run a virus scan
10. After the virus scan is complete, Delete all detected viruses
11. Close out of your anti virus software
12. Restart your computer (it should start in normal mode)
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before you do task 12.
run c cleaner an Malwarebytes' Anti-Malware both are free to use..
hope this helps
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