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Worst companies out there
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By (user no longer on site) OP
over a year ago
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Prompted by the O2 post...
What are the worst companies you have dealt with?
I've currently been arguing with Very over a £40 top that they delivered to the wrong address through failure to update my address. I paid through Paypal so hopefully I will get my money back.
But seriously, their customer service is awful, I feel like banging my head against a wall. I have been called a liar and all they do is ignore what I have told them and repeat the same thing which is along the lines of 'Tough shit you're not getting your money back'
It's frustrated me to the point I don't care about the money but judging by their Facebook post their reputation is poor and getting worse. |
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By (user no longer on site)
over a year ago
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My pension company. And my own company's HR department. Fucking nightmare for months over trying to change to a different supplier. It was suggested I write off the thousands I pay in if I'm not happy to continue using them, and start anew with a different supplier. Ridiculous. |
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By (user no longer on site)
over a year ago
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Recently brought a bike on the Halfords bike 2 work scheme. Oh my god ot was hard work. Utter, utter incompetence. Out of date website for that scheme, halfords store website is almost as bad clueless staff in store and almost as clueless in their contact centre. Unbelievable |
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By (user no longer on site)
over a year ago
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None, I think all companies are fair, and love to please their customers all the time.
I would elaborate more, but one of my pink fluffy clouds needs adjusting |
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By (user no longer on site)
over a year ago
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Vodafone have been terrible. Been trying to sort out an issue with a phone and stayed on the line for 1 hour and 45 minutes only to be hung up on. Then after that the waiting time was 3 hours. X |
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By (user no longer on site)
over a year ago
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"Vodafone have been terrible. Been trying to sort out an issue with a phone and stayed on the line for 1 hour and 45 minutes only to be hung up on. Then after that the waiting time was 3 hours. X"
Spoke to 11 people in four different countries trying to get my problem sorted and resorted to writing a letter which has not been replied to.
I get the impression Vodafone think they are too massive to care. |
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By (user no longer on site)
over a year ago
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My old motorbike insurance company mce. Called to say I passed my test and wanted to add my new bike. Got passed to 4 different people in different departments, cold transferred through every time and had to explain it all 4 times. Andy then when I finally got to someone who could do it they had to go away an find things out! It's a simple give details about new bike, monthly payment doubles, new docs in post. Sill fully comp, still kept in garage and used at 1 place of work etc.
Absolute pain in the arse. Moved to Bennetts when it came to renewing and service so much better. |
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Several companies spring to mind.
Virgin media, had a nightmare time when cancelling with them.
One call car insurance, done everything online, only to get a call from them saying we were not covered due to a glitch in the website. Then the nuggets tried hard selling things. |
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By (user no longer on site)
over a year ago
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Uber
Surge pricing
Not allowing guide dogs in their cars and leaving people stranded.
Not picking up mobility impaired people.
I have to deal with uber complaints and the list is endless.
18,000 complaints in the last six months.
Uber are mentioned in over 600 crime reports in the last three months.
Banned in many cities but Cameron's best friend is on the uber board so don't expect a ban here soon. |
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By (user no longer on site)
over a year ago
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Amazon...
Bought something on the Saturday the 10th be delivered the next day on remembrance Sunday and paid £8.99 for next day delivery.
I rang them up and asked if I could have the afternoon slot and was too yes.
Received Emil stating delivery would be 1pm.....
Perfect I thought.
11.15 a received a message saying failed to deliver because of street closure 
After numerous phone calls I've still not received a refund for the items or delivery charge ....... |
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By (user no longer on site)
over a year ago
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"Uber
Surge pricing
Not allowing guide dogs in their cars and leaving people stranded.
Not picking up mobility impaired people.
I have to deal with uber complaints and the list is endless.
18,000 complaints in the last six months.
Uber are mentioned in over 600 crime reports in the last three months.
Banned in many cities but Cameron's best friend is on the uber board so don't expect a ban here soon. "
I watched a programme about them a few weeks ago. Shocking it was x |
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"Uber
Surge pricing
Not allowing guide dogs in their cars and leaving people stranded.
Not picking up mobility impaired people.
I have to deal with uber complaints and the list is endless.
18,000 complaints in the last six months.
Uber are mentioned in over 600 crime reports in the last three months.
Banned in many cities but Cameron's best friend is on the uber board so don't expect a ban here soon.
I watched a programme about them a few weeks ago. Shocking it was x "
Not seen the programme. Is it on youtube? |
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By (user no longer on site)
over a year ago
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"EE - worst customer service in the mobile phone industry."
My daughter has had horrific problems with EE too. Countless hours spent on the phone only to find a worse mess each following month. Eventually they agreed to end her contract early and refund everything they'd taken out of her bank. |
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By *eavenNhellCouple
over a year ago
carrbrook stalybridge |
"Several companies spring to mind.
Virgin media, had a nightmare time when cancelling with them.
One call car insurance, done everything online, only to get a call from them saying we were not covered due to a glitch in the website. Then the nuggets tried hard selling things."
pne call cost me six points set up my car insurance they cancelled it with out telling us ( they claimed they had emailed me ) never returned the deposit continued to take payments Even managed to tax my car online three months later month after that get stopped by plod 300 miles from home to be told ANPR showed I was un insured and had been for four months .£250 & 6 pts later and they still won't tell me why they cancelled it or pay me back total bunch of shysters |
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By (user no longer on site)
over a year ago
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"Uber
Surge pricing
Not allowing guide dogs in their cars and leaving people stranded.
Not picking up mobility impaired people.
I have to deal with uber complaints and the list is endless.
18,000 complaints in the last six months.
Uber are mentioned in over 600 crime reports in the last three months.
Banned in many cities but Cameron's best friend is on the uber board so don't expect a ban here soon.
I watched a programme about them a few weeks ago. Shocking it was x
Not seen the programme. Is it on youtube?"
I've no idea .. The drivers are promised fantastic wages until they take away commission etc. Then they earn about £3.50 a hour x |
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By (user no longer on site)
over a year ago
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Virgin media
They sent letter after letter saying I owed them money, And with every letter the bill kept going up, I finally started talking to them and it turned out they had been taking money out of my account for over 6 months after I had cancelled, I got my money back that I didn't even know I had lost 
Also I had a contract with Vodafone which was running out, The week before they phoned me giving me a new contract and said the old one would end at the end of the month, I received a letter the following month saying I owed them money, When I phoned them to explain the Man(idiot) on the other end said I had to write a letter confirming that I was leaving my contract even though it had run it's 24 month contract  and they would take me to court for the money, I put the phone down and redialed
the next person said don't worry I will sort it out for you  |
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By (user no longer on site)
over a year ago
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"Uber
Surge pricing
Not allowing guide dogs in their cars and leaving people stranded.
Not picking up mobility impaired people.
I have to deal with uber complaints and the list is endless.
18,000 complaints in the last six months.
Uber are mentioned in over 600 crime reports in the last three months.
Banned in many cities but Cameron's best friend is on the uber board so don't expect a ban here soon.
I watched a programme about them a few weeks ago. Shocking it was x
Not seen the programme. Is it on youtube?
I've no idea .. The drivers are promised fantastic wages until they take away commission etc. Then they earn about £3.50 a hour x "
Addison Lee are the same, drivers are trapped in to a contract and poverty
I've had a really bad experience with an Uber driver, locked 4 of us in the car (me and 3 women) and tried to negotiate an off meter price. But as a punter they are incredibly cheap. I've used Uber to come back to North Hertfordshire for less than £60 (probably best part of an hour drive), I've paid £20 in aa black cab from Camden to Kings X. I know black cabs aren't the best value for money (no disrespect Mr Polk!) but that is a huge difference and does make you wonder how Uber drives make a living |
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By (user no longer on site)
over a year ago
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I've had only good experiences with EE, I must have been lucky to get through to the only decent person there by sounds of it.
Northern Rail nightmare, advance tickets ordered and all the machines at the station to collect them at were down. Went to the desk and they expected me to buy the tickets again at full whack! I just got on the train and showed the conductor the invoice on my phone in the end.
Same thing happened at a TransPennine station and they were bloody brilliant, printed me a waver.
Some sexy bums on this thread by the way, (not my own not a narcissist) lol |
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By (user no longer on site)
over a year ago
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"British gas... Incompetent. Lying twats.
Sony.. **cking useless ."
For the about 3 years after moving into my house they misspelt my surname, I still get emails from random companies in that same name, So I guess it was them who past my details on even though I ticked the box saying not to do this  |
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By (user no longer on site)
over a year ago
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Yodel.
The company who's drivers issue 7 digit reference numbers while their online and telephone systems require 8 digit numbers.
I now refuse to order from companies who only have Yodel as a delivery company. |
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By (user no longer on site)
over a year ago
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"Uber
Surge pricing
Not allowing guide dogs in their cars and leaving people stranded.
Not picking up mobility impaired people.
I have to deal with uber complaints and the list is endless.
18,000 complaints in the last six months.
Uber are mentioned in over 600 crime reports in the last three months.
Banned in many cities but Cameron's best friend is on the uber board so don't expect a ban here soon.
I watched a programme about them a few weeks ago. Shocking it was x
Not seen the programme. Is it on youtube?
I've no idea .. The drivers are promised fantastic wages until they take away commission etc. Then they earn about £3.50 a hour x
Addison Lee are the same, drivers are trapped in to a contract and poverty
I've had a really bad experience with an Uber driver, locked 4 of us in the car (me and 3 women) and tried to negotiate an off meter price. But as a punter they are incredibly cheap. I've used Uber to come back to North Hertfordshire for less than £60 (probably best part of an hour drive), I've paid £20 in aa black cab from Camden to Kings X. I know black cabs aren't the best value for money (no disrespect Mr Polk!) but that is a huge difference and does make you wonder how Uber drives make a living"
As QOT said above uber drivers can't make a living. They have to pay up to 35% to uber so many are on less than £5 an hour. I would feel very uncomfortable using a company that basically pay slave wages. |
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By (user no longer on site)
over a year ago
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"Yodel.
The company who's drivers issue 7 digit reference numbers while their online and telephone systems require 8 digit numbers.
I now refuse to order from companies who only have Yodel as a delivery company."
Yodel have some terrible footage of drivers chucking parcels into gated residences on YouTube. I've had similar problems with DPD. |
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By (user no longer on site)
over a year ago
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Sweatshop. Rang there Hatfield store and asked if they had the running shoes I wanted in stock, confirmed that they matched the online price (£70, when the RRP is £115). Went to the store and they were the RRP, assistant said that he hadn't really listened to what I asked him and refused to price match. Head Office offered me £10 compensation which I refused as felt it was insulting for the time I'd wasted and then got in to a bizare and protracted email argument where they contradicted themselves repeatedly while trying to convince me to take the voucher.
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Not a company, but had a long drawn out hassle with someone on eBay because Yodel think the doorstep of a block of flats is a 'safe place' to leave a parcel!
Yodel immediately admitted liability, the seller just decided to be an arse. |
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By (user no longer on site)
over a year ago
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The customer service is to any phone shop is rubbish, they're cunts. All they want is you to buy from them, once you buy from them they'll treat you like shit, At the start of this month i spent 380 euros in carphone warehouse and meteor, and a few days later i went into both of the shops to ask for help on the new phones i got, they told me crap i could have easily figured out by myself. Rubbish from the 80s was more use than the crap they told me. Now because of them im very skeptical of what shops i get my phones from . |
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By (user no longer on site)
over a year ago
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In my experience the worst three I've come across are by far..
TalkTalk...try leaving them.
EE..try actually getting some customer service out of them.
Yodel..package gone missing?..the drivers probably had it himself or put it a bin. |
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"Vodafone have been terrible. Been trying to sort out an issue with a phone and stayed on the line for 1 hour and 45 minutes only to be hung up on. Then after that the waiting time was 3 hours. X
Spoke to 11 people in four different countries trying to get my problem sorted and resorted to writing a letter which has not been replied to.
I get the impression Vodafone think they are too massive to care. "
Even a simple request to Vodafone took 2 visits to the shop, 6 phone calls to their customer service, 3 visits to the website and 4 emails. They could cut their staff in half if they were efficient!! |
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By *inaTitzTV/TS
over a year ago
Titz Towers, North Notts |
H Company at Vimy Barracks in Catterick. The room service was terrible and my alarm call got misbooked to an unfeasibly early hour. I'd not stay there again in a month of Sundays. Too much emphasis on outdoor activities, too. |
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By *LCCCouple
over a year ago
Cambridge |
BT are terrible, we had SO many problems when we moved into our new build flat with fibre to the home (FTTH), it took FIVE MONTHS to get the internet working! They would say we needed copper, then they would try and install copper, then tell us that we couldn't have copper because we needed FTTH, then you would ask for FTTH and they would say we couldn't have it and needed copper and round and round and round it would go!
Sky customer service is shit! I know because I worked for them after uni. I worked for a agency who sent me to KGB who subcontract for Sky. KGB also own 118 118, and ran at least some of the call centres for that swine flu vaccinations 6 years ago. The managers were shit, so were the staff, turnover through the roof with very little training. People would blatently lie to customers and promise them the impossible, sky would write to people offering them special offers, that were actually impossible to give them on the computer. People were obviously only there for the money, so half the people would beg for extra hours, and the other half would be trying to book time off well in advance so they could have a life. Instead of putting these 2 groups together, both groups were denied. I requested my graduation day off, well in advance and was denied. So just phoned in sick. Another guy requested his Wedding day off and was denied! So of course he mysteriously was ill that day too! |
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