Copy n pasted from the bbc website, as this is handy to know.
When am I entitled to a refund?
If the goods are faulty, and you bought them from a UK-based retailer, you are entitled to ask for them to be repaired - or to get a full refund. The Act says you can now get that refund up to 30 days from purchase. The money must be returned to you within 14 days.
What if I bought the product more than a month ago?
Even if you bought the product more than 30 days ago, you are still entitled to a repair or a replacement. The retailer has one chance to make the repair. If you are still unhappy, you have a right to a refund.
This right extends to 6 months after the purchase.
If you bought a pair of walking boots five months ago, for example, and found they were leaking, you can ask for them to be repaired or replaced. If they are still leaking, you can ask for a full refund.
What if I bought something more than six months ago?
Even after six months, you still have a right to ask for a repair or a replacement. But the retailer now has a right to deduct some money for the use you have had out of the goods. If the product is a car, the retailer can deduct money after just a month.
In the longer term there are still protections, but they depend on the kind of product, and the price paid. These protections extend for up to 6 years in England and Wales, and 5 years in Scotland. |
Reply privately, Reply in forum +quote
or View forums list | |
 |
By *arry247Couple
over a year ago
Wakefield |
"Copy n pasted from the bbc website, as this is handy to know.
When am I entitled to a refund?
If the goods are faulty, and you bought them from a UK-based retailer, you are entitled to ask for them to be repaired - or to get a full refund. The Act says you can now get that refund up to 30 days from purchase. The money must be returned to you within 14 days.
snip"
Rather than relying on a third party to inform you of your rights check what the legislation actually states for example
(3)A refund must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
I appreciate that it may be an additional cost of doing business but i'm all for strong consumer protection laws.
It's a very small minority of consumers who try to abuse these laws, most people just want quality goods that perform as they should at a fair price. |
Reply privately, Reply in forum +quote
or View forums list | |
"The drive for this has come from the EU, to help align EU consumer protection across states. UKIP supporters must opt out of this consumer protection of course  "
I was wondering but couldn't find the reference. Hope it's true! |
Reply privately, Reply in forum +quote
or View forums list | |
"I'd feel ridiculous taking clothing back after 6 months. "
Just get your refund and buy something new - if the stuff wasn't fit for purpose, we're entitled to repair, refund etc, as listed. Might make producers up their game, so they start selling well made goods that are fit to last, rather than trash that falls apart. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
"I'd feel ridiculous taking clothing back after 6 months.
Just get your refund and buy something new - if the stuff wasn't fit for purpose, we're entitled to repair, refund etc, as listed. Might make producers up their game, so they start selling well made goods that are fit to last, rather than trash that falls apart."
I always thought after the 28-30 days you couldn't get a refund? |
Reply privately, Reply in forum +quote
or View forums list | |
» Add a new message to this topic
