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By (user no longer on site) OP
over a year ago
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Guys I really need help. I was bought a laptop 2 years ago. I'm
The 1st to say I don't really use it often but it is so so so slow. When playing a YouTube video it stops 10 times in one song. The Internet is fine. The laptop has nothing saved on it at all! Why is it so slow? |
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By (user no longer on site)
over a year ago
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"yeah only a free one "
Im not a expert and only have a netbook but have avg antivirus on mine and it tells me when it needs updating, I just have to click on the icon that pops up at the bottom of my screen and it does it for me. Also I get updates too for other things. Maybe do a scan on it, I do mine once a month just to clear any problems. Hope this helps, if not, perhaps you could take it to a computer shop |
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By (user no longer on site) OP
over a year ago
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"If you have an antivirus (usually free windows version) log on to it and it will run a scan and see if that identifies any issues re software upgrade"
thank you x just doing this
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"Which Internet browser are you using? Internet Explorer is a bit naff, I find Google Chrome much better. If it's an old version uninstall it and then upload the latest version. "
Oh true...I dislike IE. I'm using Mozilla Firefox - I think it's less heavy.
How is it OP? Any better? |
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By (user no longer on site)
over a year ago
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The options
Either a virus - get good antivirus run scan
Software needs updating - click icon I desktop screen or there will be a pop up saying update required
Never install fake software or updates
Hope it helps |
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Have you tried unplugging it and......
Try all the simple things first.
1. Go to history. Delete all downloads, passwords, cookies, cached images etc.
2. Go to settings/advanced settings and select restore settings to default.
3. Do a factory restore.
4. Fuck it , call an engineer |
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"Which Internet browser are you using? Internet Explorer is a bit naff, I find Google Chrome much better. If it's an old version uninstall it and then upload the latest version. "
Don't do this. Just click the three horizontal bars in the top right.
Select 'About Google Chrome' and it will check it's own status and update. |
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As well as getting antivirus up to date and scanning, ensuring you're using an up to date browser, I'd install malwarebytes, which is a free programme that searches for more dodgy stuff and will remove it.
Also check to see if Windows needs updating - it may prompt you - as they typically release monthly updates for it.
Granny's advice is good too, like always. |
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By (user no longer on site)
over a year ago
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Our laptop was un-usable at one point, every click on the internet sent a new pop up into action or caused a new page to load.
Downloaded free norton anti virus for a month to sort it all out then bought the yearly pass - runs perfect now. |
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By (user no longer on site)
over a year ago
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Nobody has even asked what system it is yet!
My bet is the windows XP edition, if this is the case then your better off updating to windows 7
I am a computer builder, if you need a hand message me. |
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By (user no longer on site)
over a year ago
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Let me know what CPU its using and how much RAM the machine has. A shitty outdated CPU and low RAM could slow it up
Might be an out of date browser or flash player aswell |
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By (user no longer on site)
over a year ago
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Is it slow when you use the laptop for other things? Such as general browing? You might need to reset it to factory settings,
whats the make and model of the laptop?
To find out press the windows button (the one that looks like the flag) then type in dxdiag, click yes then some info will come up. Reply with the details |
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By (user no longer on site)
over a year ago
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Right after that, press the flag button again...then type in cmd. A little black screen will come up. Type in CHKDSK and it will scan your hard drive and RAM for errors |
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By (user no longer on site)
over a year ago
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New os install will sort it, firefighting with a multitude of virus and malware scanners may help it but not like an Operating system reinstall,
The important questions have been asked, what Operating system (xp, 7 or 8) what specs of the laptop, (goto control panel and select system it will say it in there)
A simple upgrade if you are eligible (have 7 or 8) will be windows 10, it will clean the registry and can be done at home
Otherwise it is probably looking at a shop or techie friend to sort it, the scans may help (avoid Norton and mcafee, both utterly terrible Av programs) But if not would suggest a reinstal of windows
It sounds like an oldish slightly under powered laptop which has a overloaded registry that needs a good clean out, |
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By (user no longer on site)
over a year ago
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Just on a side note,
Do you have a mcafee Internet security icon on your desktop
Better still check if it is installed. Open control panel, goto add remove programs xp or programs and features in 7or8
Is mcafee Internet security in the list
If it is and you havnt installed\paid for it uninstall it. Hateful program that will slow or stop your browsing activity, it comes as bloatware often when installing adobe reader\flash and will cause problems to your browsing, an option worth looking at, |
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"Nobody has even asked what system it is yet!
My bet is the windows XP edition, if this is the case then your better off updating to windows 7
I am a computer builder, if you need a hand message me. "
Can I message you about something very very............... computer related. |
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By (user no longer on site)
over a year ago
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"Nobody has even asked what system it is yet!
My bet is the windows XP edition, if this is the case then your better off updating to windows 7
I am a computer builder, if you need a hand message me.
Can I message you about something very very............... computer related. "
You may, although im just about to go out for a few hours |
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By (user no longer on site)
over a year ago
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"Nobody has even asked what system it is yet!
My bet is the windows XP edition, if this is the case then your better off updating to windows 7
I am a computer builder, if you need a hand message me. "
I seriously doubt any computer bought after about 2007, has XP on it.
You can take it from me, the problem will not be his operating system.
As for updating the o/s, very rarely much significant benefit - just a different UI + a few tweaks.
Prob is the anti virus , but a small tip - load your video, then when it has got to the end of play + all the delays- replay the vid.
Then it will run smooth = no delays.
Til you work out the problem
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By (user no longer on site)
over a year ago
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"As for updating the o/s, very rarely much significant benefit - just a different UI + a few tweaks. "
The registry over time gets bloated, registry cleaners do some work to reduce it but a clean os and registry on an older machine is going to fix a lot of slow machine issues, albeit temporary until it boats again
from the wording so so so slow I don't think the OPs issues are limited to YouTube videos only
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By *oodmessMan
over a year ago
yumsville |
Try and ad blocker - free dowload and stop all the pop up junk that appear. I personally find these video ads annoying as hell - along with the constant targeted adverts or the right or left. They make for a very clean browsing experience. It may help a little with bandwidth and your ram/cpu cope with the video download? Maybe look at getting plug in wifi range extenders, if you are finding that the laptop is struggling with a signal? |
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By (user no longer on site) OP
over a year ago
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"Try and ad blocker - free dowload and stop all the pop up junk that appear. I personally find these video ads annoying as hell - along with the constant targeted adverts or the right or left. They make for a very clean browsing experience. It may help a little with bandwidth and your ram/cpu cope with the video download? Maybe look at getting plug in wifi range extenders, if you are finding that the laptop is struggling with a signal? "
signal is totally fine! I did a scan last night so il see what's happening today
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"Nobody has even asked what system it is yet!
I am a computer builder, if you need a hand message me. "
First question I would have asked, being an IT person first need as much information about the device and any software running on it.
Installing additional software may be a bit extreme if it is just a simpel configuration change thats needed.
I dont use Norton or any paid subscription software just Basic Windows or any free option.... basically you cant get virus these days unless you visit dodgy website, load software from unverified source and some cases dodgy emails.
If you need any second opinions happy to contribute.
x |
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By (user no longer on site)
over a year ago
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Install and run crap cleaner. Bear in mind with this and some of the other suggestions about cleaning cookies etc, you will lose any saved passwords. Make sure you make a note of them. |
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By *helbeeCouple
over a year ago
Nuneaton |
Defrag your computer
use ccleaner also to clean files
update your laptop updates on windows et
clean your registry
also if antivirus is running in the background it could be slowing your laptop
hope this helps  |
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There is a common problem with YouTube and videos stopping.
Something to do with Adobe flash.
You should check you have the latest adobe flash plugin installed.
(Go to Adobe.com and look for flash plugin - it will then tell you if it needs updating or not)
HTH |
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"There is a common problem with YouTube and videos stopping.
Something to do with Adobe flash.
You should check you have the latest adobe flash plugin installed.
(Go to Adobe.com and look for flash plugin - it will then tell you if it needs updating or not)
HTH"
This would be the first thing I do. Be a little careful with cleaner programs, though CCleaner is one of the better ones, just be aware of what you're doing when you use it. Defrag is OK to do on spinning drives but do not do this if you have an SSD drive, which is unlikely unless you purchased a highish spec laptop 2 years ago.
Go to speedtest.net and test your internet connection speed to see what you're actually getting. If you can go to a friends and try youtube on their internet to see if the problem is still there. It may well be your ISP throttling your speed, some do this annoyingly. The other thing it could be is your Wi-Fi strength / speed.
Have you always had this issue? If not then discount the Wi-Fi speed issue which would be caused by your laptops hardware but the Wi-Fi signal strength could still cause a potential issue.
Let us know what your actual download speed is from the results on speedtest.net |
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"Nobody has even asked what system it is yet!
I am a computer builder, if you need a hand message me.
First question I would have asked, being an IT person first need as much information about the device and any software running on it.
Installing additional software may be a bit extreme if it is just a simpel configuration change thats needed.
I dont use Norton or any paid subscription software just Basic Windows or any free option.... basically you cant get virus these days unless you visit dodgy website, load software from unverified source and some cases dodgy emails.
If you need any second opinions happy to contribute.
x"
I'm just deciding whether to buy McAfee with a new machine. Are you saying it's not necessary?
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