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Techie phone/whatsapp question?

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By *risky_Mare OP   Woman  over a year ago

...Up on the Downs

I broke my glass on a Samsung S3 Mini, had the glass and LED replaced, and since then whatsapp keeps blacking the screen out - when I play voice recordings or take whatsapp phone calls. The phone will not respond to anything when this happens, until the other person disconnects.

Any idea why? I had the screen replaced a second time and reinstalled whatsapp a couple of times too?

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By (user no longer on site)  over a year ago

[Removed by poster at 28/05/15 15:18:43]

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By (user no longer on site)  over a year ago

A quick google and it's not just happening to you. I'll leave something i found.

Reset default app settings for your freezing app. Go to Main Menu - Settings - Apps - All - Select the app - Clear Defaults. Terminate background syncrhonization service for the app as showed in this guide*. Do install an Antivirus app to make sure your phone is free of virus, malicious apps.

* http://pcfresher.com/blog/why-do-apps-hang-in-my-android/

Why this site doesn't let you use angle brackets lol, that looked all cluttered.

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By (user no longer on site)  over a year ago

My Whatsapp has always done that on my Windows Phone. I am constantly having to do a hard boot to use Whatsapp.

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By *risky_Mare OP   Woman  over a year ago

...Up on the Downs

Thanks, just tried those to no avail

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By *odareyouMan  over a year ago

not far from iceland,,,,,, tescos is nearer though :-) (near leeds)


"I broke my glass on a Samsung S3 Mini, had the glass and LED replaced, and since then whatsapp keeps blacking the screen out - when I play voice recordings or take whatsapp phone calls. The phone will not respond to anything when this happens, until the other person disconnects.

Any idea why? I had the screen replaced a second time and reinstalled whatsapp a couple of times too? "

I'm no tech wizard, did it do this before your screen replacement?

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By (user no longer on site)  over a year ago

Idk, the shop you had it repaired will probably be willing to help you out coz it will prove they haven't damaged your phone. I suspect they have accidently damaged your phone though, or if you did it by post damage could have happened in transit.

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By *risky_Mare OP   Woman  over a year ago

...Up on the Downs

No didn't do it before, but they have redone the work to no avail. They are adamant it is a software problem now and suggest restoring to factory settings but that sounds a pain!

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