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By *oody39 OP Man
over a year ago
tunbridge wells |
OK, so I have been waiting for a very important/personal document to be delivered from Kent County Council. I posted relevant documents about 6 weeks ago, and was told I would receive above mentioned via post in 5\10 days.
Having not heard anything, I today telephoned them, only to be told its been posted to a different address???
Discussing this further it turns out someone at KCC entered one digit of my postcode wrongly, failed to notice the different address ( approx 1 mile away) and sent it out.
Do you feel this is enough reason to lodge a complaint? What would you expect to achieve ? Formal apology? Compensation?? |
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By (user no longer on site)
over a year ago
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"Do you feel this is enough reason to lodge a complaint? What would you expect to achieve ? Formal apology? Compensation??"
It depends how personal/important it is (not expecting you to divulge).
People make mistakes. Complain if you wish and you will probably get an apology.
Without meaning to sound like I'm taking a pop at you (just playing advocate), if it was that important and you sent it off 6 weeks ago, why didn't you think to follow it up if you were given a lead time of under two weeks? Surely you can take a little responcibility too?
Sucks though man. |
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By (user no longer on site)
over a year ago
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Compensation if it's actually left you out of pocket in some way. Otherwise, it sounds like a genuine mistake (albeit one that someone should probably have picked up on) and maybe you should just chalk it up to a bit of bad luck. |
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By (user no longer on site)
over a year ago
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If their mistake cost you money, you might be able to get compensation but I doubt it will be easy. If you complain, you'll get a hollow apology - as someone above said, everyone makes mistakes, except me  |
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By *oody39 OP Man
over a year ago
tunbridge wells |
I understand I could have chased it up earlier, but I always tend to give a couple of weeks, as I understand how busy these places can be.
To me it is very important documents, that I am appalled have landed in someone else's hands. |
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Does it include personal details? If so it's classed as a data loss. Do they know who signed for it?
I doubt they'd give you that information but if I were you I'd contact the information commissioners office as potentially private personal information has been passed to an unknown third party who could use it for illegal activities.
Who's to say it was a mistake by the council worker? |
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By (user no longer on site)
over a year ago
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Suppose it depends what you're hoping to achieve by a complaint. They can't turn the clock back on your particular case, I don't think compensation is appropriate unless you've actually suffered financially from it, given that it's a council, not a company, so it would be tax payers' money.
But if you wanted to ask them to look at their processes to try and stop this kind of thing happening in future that would seem reasonable. |
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"Suppose it depends what you're hoping to achieve by a complaint. They can't turn the clock back on your particular case, I don't think compensation is appropriate unless you've actually suffered financially from it, given that it's a council, not a company, so it would be tax payers' money.
But if you wanted to ask them to look at their processes to try and stop this kind of thing happening in future that would seem reasonable. "
Sorry but I think compensation doesn't just reflect monetary loss. If his personal information has been sent to an unknown individual then I think compensation is possible. |
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"Yes personal information as well as private letter from my GP"
I'd definitely make aconplaint then. Maybe see what their internal complaints procedure comes up with first then go higher if not satisfied.
It's inexcusable that this happens with such important information. |
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By (user no longer on site)
over a year ago
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"Suppose it depends what you're hoping to achieve by a complaint. They can't turn the clock back on your particular case, I don't think compensation is appropriate unless you've actually suffered financially from it, given that it's a council, not a company, so it would be tax payers' money.
But if you wanted to ask them to look at their processes to try and stop this kind of thing happening in future that would seem reasonable.
Sorry but I think compensation doesn't just reflect monetary loss. If his personal information has been sent to an unknown individual then I think compensation is possible. "
Call me naive but this does sound like a mistake. I'd be fuming too if it had happened to me, but what's the point of compensation in this case? How would you put a value on it? £10, £100, £1000? And who pays for it, the worker who made the mistake, or the budget of the manager whose team they work in? And how would getting a cheque in the post (probably to the wrong address) make any of this any different or better?
I'm not saying that this isn't a crap thing to have happened but people are so quick to demand compensation for every situation and I just don't think it's appropriate most of the time. |
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"Suppose it depends what you're hoping to achieve by a complaint. They can't turn the clock back on your particular case, I don't think compensation is appropriate unless you've actually suffered financially from it, given that it's a council, not a company, so it would be tax payers' money.
But if you wanted to ask them to look at their processes to try and stop this kind of thing happening in future that would seem reasonable.
Sorry but I think compensation doesn't just reflect monetary loss. If his personal information has been sent to an unknown individual then I think compensation is possible.
Call me naive but this does sound like a mistake. I'd be fuming too if it had happened to me, but what's the point of compensation in this case? How would you put a value on it? £10, £100, £1000? And who pays for it, the worker who made the mistake, or the budget of the manager whose team they work in? And how would getting a cheque in the post (probably to the wrong address) make any of this any different or better?
I'm not saying that this isn't a crap thing to have happened but people are so quick to demand compensation for every situation and I just don't think it's appropriate most of the time. "
Companies are fined thousands of pounds for data losses because the ramifications of such 'mistakes' are huge!! Why shouldn't the person who's data has been compromised be in receipt of some of that? I guess the amount would depend on the data that has been disclosed and as I'm not a solicitor I couldn't begin to guess at figures. |
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