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Feel incredibly deflated
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By (user no longer on site) OP
over a year ago
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So long shift at work today I have been called everything under the sun including a cunt by customers told we are mere low paid scum all because a lorry was tipped at the wrong place and yet the stock was still showing to arrive at our store! |
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By (user no longer on site)
over a year ago
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Used to have that all the time at my last job. I would never promise anything and would just give a estimate of 3 - 7 days.
Couldn't they go to the other store and pick it up ? |
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By (user no longer on site) OP
over a year ago
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"I think people who abuse folks on the other end of a phone aren't that great themselves. I shouldn't worry about it  "
Not over the phone face to face and I have to stand there and take it |
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By (user no longer on site)
over a year ago
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"I think that everyone should have to work with the general public for a time during their lives - some people though will always be t***s don't let them get you down! Z"
I agree. The public can be awful. 
Hugs OP. xxxx |
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"I think people who abuse folks on the other end of a phone aren't that great themselves. I shouldn't worry about it
Not over the phone face to face and I have to stand there and take it"
You're a better person than them - it's difficult to take and you shouldn't have to but walk away and then realise that they're really sad and lacking if they have to treat people badly, Z x |
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"I think people who abuse folks on the other end of a phone aren't that great themselves. I shouldn't worry about it
Not over the phone face to face and I have to stand there and take it"
No you don't you are well within your rights to refer to another member of staff....for them to defuse the situation sometimes another person approach works |
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By (user no longer on site) OP
over a year ago
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"Used to have that all the time at my last job. I would never promise anything and would just give a estimate of 3 - 7 days.
Couldn't they go to the other store and pick it up ? "
Nearest other store well north of Birmingham or South in Milton Keynes |
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By (user no longer on site) OP
over a year ago
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"I think people who abuse folks on the other end of a phone aren't that great themselves. I shouldn't worry about it
Not over the phone face to face and I have to stand there and take it
No you don't you are well within your rights to refer to another member of staff....for them to defuse the situation sometimes another person approach works "
I just walk away and ignore them they soon get the point |
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By (user no longer on site)
over a year ago
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Have a virtual hug from us, its not just you, who ever invented the term "the customer is always right" needs shooting along with people who cant park.
We need a new saying "when somebody else fucks up, it aint the fault of the only face in the company you can find". Bit long winded though, think it needs work. |
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By (user no longer on site)
over a year ago
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"I think people who abuse folks on the other end of a phone aren't that great themselves. I shouldn't worry about it
Not over the phone face to face and I have to stand there and take it
You're a better person than them - it's difficult to take and you shouldn't have to but walk away and then realise that they're really sad and lacking if they have to treat people badly, Z x"
 |
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By (user no longer on site) OP
over a year ago
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"I must say Fella you have more restraint than i do, Work or not if someone called me a james hunt to my face it would get messy 
Gimp"
Job means more to me that some jumped up tosser |
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"I must say Fella you have more restraint than i do, Work or not if someone called me a james hunt to my face it would get messy
Gimp
Job means more to me that some jumped up tosser "
Good - they're just not worth it - you have to feel sorry for them really Z |
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By *inaTitzTV/TS
over a year ago
Titz Towers, North Notts |
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We need a new saying "when somebody else fucks up, it aint the fault of the only face in the company you can find". Bit long winded though, think it needs work."
How about - Some other cunt fucked it up. I'm not the cunt you are looking for. |
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By (user no longer on site)
over a year ago
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"I think people who abuse folks on the other end of a phone aren't that great themselves. I shouldn't worry about it
Not over the phone face to face and I have to stand there and take it"
Surely your management don't expect you to tolerate that level of abuse? |
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By (user no longer on site)
over a year ago
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"I think people who abuse folks on the other end of a phone aren't that great themselves. I shouldn't worry about it
Not over the phone face to face and I have to stand there and take it
Surely your management don't expect you to tolerate that level of abuse?"
Where i used to work the management used to hide while we were being abused.
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By (user no longer on site)
over a year ago
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"I think people who abuse folks on the other end of a phone aren't that great themselves. I shouldn't worry about it
Not over the phone face to face and I have to stand there and take it
No you don't you are well within your rights to refer to another member of staff....for them to defuse the situation sometimes another person approach works "
I get this kind of abuse on a daily basis at work, and I can't walk away or get another member of staff because they're usually isn't one. |
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By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"I hate the general public which is why I am self-employed and work by myself.
Sometimes the dog gives me shit, but dogs can't call you a cunt. "
As long as you remember to bag it when you're out in town.
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By (user no longer on site)
over a year ago
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Been one of those days take it OP. People don't realise how horrible some customers can be and we have it drummed into us that the customer is always right too. I feel your pain x
The company policy where I work now is refer the customer to Management in the first instance. Lots better  |
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By (user no longer on site)
over a year ago
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Seriously though, "who are you calling a cunt, you vile scab of crotch-rot?!!" is an accentable answer.
Don't feel deflated. Feel defiant. If your job has such policies as "leave your personal problems at home," then make a point of leaving your problems with your boss before heading home. |
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By *imiUKMan
over a year ago
Hereford |
"I hate the general public which is why I am self-employed and work by myself.
Sometimes the dog gives me shit, but dogs can't call you a cunt.
As long as you remember to bag it when you're out in town.
"
My dogs are very much not 'town dogs' and never go there..... |
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By (user no longer on site)
over a year ago
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Surely you are within your rights to stop serving them if they verbally abuse you? If I get sworn at, in a work capacity, on the telephone or in person - I will say that I will not continue to deal with them unless they refrain from swearing. Usually I'll get an apology as lots of people swear without even thinking about it. If they carry on - I terminate the call or ask them to leave our office - and I've done that a few times.
Don't your company have a policy for dealing with aggressive/ confrontational customers? I'd have refused to deal with anyone who used the c word to me in a work capacity - end of ! Totally unnecessarry. |
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