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By (user no longer on site) OP
over a year ago
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Going mental here. Been on LIVE CHAT to O2 for over two hours. Horrendous experience.
They have been happily taking £75 a month from me for over three years.....and now when I want to leave unlocking my phone is apparently impossible.
My problem is this I sent their online unlocking form to them two weeks ago. No response. As my new SIM arrived today and my O2 service ceased I went onto LIVE CHAT to try and speed up getting my iphone unlocked . After all it had been over two weeks.
Eventually I was told their had been a security issue with my original application and I should re-submit "Being more careful with your information" this time. I explained that this was no use to me as my service has ceased and I run my business via the phone.
Turns out the IMEI number on my phone does not match their records to apparently there "is nothing we can do to help"
It may be because my iphone was replaced by my insurer over two years ago. So the Gurus advice was that I have to contact my insurer to get them to unlock my phone.
So I phoned my insurer who as I suspected said this was not something an insurance company could do.
So here I am stuck in the middle with two large corporations both who have readily taken my monthly direct debits passing the buck between them. End result I have no service and my clients are wondering whats happening as my phone is now effectually discontinued.
Rightly or wrongly I have since been told that after making paid calls from a new phone to your provider then the IMIE gets changed automatically. Is this right.
Also any help or suggestions the posters can give me is gratefully accepted as the so called O2 Gurs experts are washing their hands. |
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By (user no longer on site)
over a year ago
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I would be inclined to go back to O2 as it would seem it's up to them to unlock your phone. If you have proof of your insurance company providing you with a new phone then take that it with you... |
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By (user no longer on site)
over a year ago
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O2 shop with all your paperwork.
Make sure your conversation about how bad the service is ,is done in a loud voice so other customers can hear.
Tell them your not leaving the shop until "THEY" fix the problem they have created and every customer coming in will know about the poor service.
Possibility of loosing new customers usually does the trick.
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By (user no longer on site)
over a year ago
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" I have since been told that after making paid calls from a new phone to your provider then the IMIE gets changed automatically"
sounds like a load of codswallop to me.
In the last 12 months for one reason or another I've swapped my SIM between 4 or 5 different handsets.
Whilst the IMEI may be blocked on the network your SIM shouldn't be. That being the case I would just go out and buy the a cheap phone (either network unlocked or locked to O2, which is probably the easiest option) so you can carry on making & receiving calls whist you sort the mix up out.
Did your replacement iphone come from the insurance company direct or from O2? Either way it should all be on record including the old IMEI etc
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By (user no longer on site) OP
over a year ago
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"" I have since been told that after making paid calls from a new phone to your provider then the IMIE gets changed automatically"
sounds like a load of codswallop to me.
In the last 12 months for one reason or another I've swapped my SIM between 4 or 5 different handsets.
Whilst the IMEI may be blocked on the network your SIM shouldn't be. That being the case I would just go out and buy the a cheap phone (either network unlocked or locked to O2, which is probably the easiest option) so you can carry on making & receiving calls whist you sort the mix up out.
Did your replacement iphone come from the insurance company direct or from O2? Either way it should all be on record including the old IMEI etc
"
Hi Mike....thats whats throwing me. I've been using that phone on their contract for over two years....and suddenly when I want to move it does not appear.
Strange
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By (user no longer on site)
over a year ago
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"" I have since been told that after making paid calls from a new phone to your provider then the IMIE gets changed automatically"
sounds like a load of codswallop to me.
In the last 12 months for one reason or another I've swapped my SIM between 4 or 5 different handsets.
Whilst the IMEI may be blocked on the network your SIM shouldn't be. That being the case I would just go out and buy the a cheap phone (either network unlocked or locked to O2, which is probably the easiest option) so you can carry on making & receiving calls whist you sort the mix up out.
Did your replacement iphone come from the insurance company direct or from O2? Either way it should all be on record including the old IMEI etc
Hi Mike....thats whats throwing me. I've been using that phone on their contract for over two years....and suddenly when I want to move it does not appear.
Strange
"
Checkmend offer an IMEI checking service for £1.99 (or £3 via SMS form a working phone), will see if it is actually blocked |
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By (user no longer on site)
over a year ago
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back to the original problem just done a bit more research.
"If you purchased your iPhone from a third-party retailer (e.g. the Carphone Warehouse), it’ll automatically lock itself to the first network used on the phone. You’ll need to contact that network in order to unlock your iPhone."
Ok that makes a bit more sense (& ties in withwhat O2 have told you) when I review what's happened.
1) Original iPhone stolen
2) Insurance Company replace with a non networklocked device
3) On first use networklocks to O2
4) You decide to move to another provider
5) Request O2 to remove networklock
6) They have no record of the IMEI of the replacement phone as it wasn't supplied by them
Ok so what can you do presuming that your number is now on another network?
First things first get a cheap network unlocked/sim free phone from somewhere like Tesco so ate least you can make/receive calls (they start at about £15)
Next start multiple letter writing/emails to both th einsurance company & O2 and try & sort the mess out.
Alternatively look into jailbreaking your iPhone & removing the networklock yourself ( not for technophobes though)
If you are a technophobe then as someone suggested try a local high street unlocking shop |
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By (user no longer on site)
over a year ago
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Unofficial Methods of Unlocking an iPhone
You may find unofficial methods of unlocking an iPhone on the internet (e.g. using codes, third-party websites or downloadable software). There is no guarantee that these methods work: some of them are scams that will take your money whilst failing to unlock your phone. Others may render your phone unusable. The only “official” iPhone unlock is through your mobile network.
Some unofficial methods will temporarily unlock your phone by “jailbreaking” it. Apple regularly updates the software on the iPhone and fixes the loopholes that allow it to be jailbroken. Updating the software on your iPhone will return it back to the locked state. Your warranty will be invalidated by unlocking your iPhone in an unauthorised manner. Please do your research very carefully and make sure you understand what you’re doing before jailbreaking your phone. |
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By (user no longer on site)
over a year ago
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What about stores which offer to unlock your iPhone?
Some newsagents and shops may offer to unlock your iPhone. They will usually do this by “jailbreaking” your device. This is not the recommended method of unlocking your phone: it isn’t permanent and you’ll need to jailbreak your device every time Apple releases a software update. Jailbreaking will also invalidate your warranty and could introduce security vulnerabilities.
The only official way of unlocking your iPhone is through your mobile network operator and the methods listed on this page. We strongly recommend paying the small fee to unlock your iPhone officially and legitimately. |
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