"Anyone else noticed the law that was passed on Sunday regarding alcohol? Everyone in wales and England is affected by this and sadly the problems are starting already."
Yesh I dish an ish fuckin dishgrashful .......... |
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By (user no longer on site)
over a year ago
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"Anyone else noticed the law that was passed on Sunday regarding alcohol? Everyone in wales and England is affected by this and sadly the problems are starting already.
Yesh I dish an ish fuckin dishgrashful .........."
Too much Sanatogen Granny...?? |
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By (user no longer on site)
over a year ago
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"Anyone else noticed the law that was passed on Sunday regarding alcohol? Everyone in wales and England is affected by this and sadly the problems are starting already."
Can't be arsed to search cut and paste it or give us the gen idea. |
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By *ee VianteWoman
over a year ago
Somewhere in North Norfolk |
I think he might mean the minimum price for alcoholic beverages.
The law applies to me but won't have an appreciable effect on me. For one I hardly drink and rarely buy alcohol, and I don't tend to buy the brands most likely to be heavily discounted.
Estimates are that only around 1% of sales of alcohol will be affected.
I haven't heard of any problems arising and can't see how it could cause more problems than it solves. |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
"I think he might mean the minimum price for alcoholic beverages.
The law applies to me but won't have an appreciable effect on me. For one I hardly drink and rarely buy alcohol, and I don't tend to buy the brands most likely to be heavily discounted.
Estimates are that only around 1% of sales of alcohol will be affected.
I haven't heard of any problems arising and can't see how it could cause more problems than it solves."
That is correct.
There's a problem now as say you went into a shop and saw a bottle of wine for £6 and as it's so cheap to you. You went to buy it. If it was scanning through as £10 on the till. The colleague can't put it through as £6. Even though they may agree that the price that you thought it was the correct price. |
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"I think he might mean the minimum price for alcoholic beverages.
The law applies to me but won't have an appreciable effect on me. For one I hardly drink and rarely buy alcohol, and I don't tend to buy the brands most likely to be heavily discounted.
Estimates are that only around 1% of sales of alcohol will be affected.
I haven't heard of any problems arising and can't see how it could cause more problems than it solves.
That is correct.
There's a problem now as say you went into a shop and saw a bottle of wine for £6 and as it's so cheap to you. You went to buy it. If it was scanning through as £10 on the till. The colleague can't put it through as £6. Even though they may agree that the price that you thought it was the correct price. "
I'm confused. Surely if it's scanning through the till at £10 then the price ticket will be adjusted to £10, shops can't have everything priced at way below what it goes through the checkout at? X |
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"I think he might mean the minimum price for alcoholic beverages.
The law applies to me but won't have an appreciable effect on me. For one I hardly drink and rarely buy alcohol, and I don't tend to buy the brands most likely to be heavily discounted.
Estimates are that only around 1% of sales of alcohol will be affected.
I haven't heard of any problems arising and can't see how it could cause more problems than it solves.
That is correct.
There's a problem now as say you went into a shop and saw a bottle of wine for £6 and as it's so cheap to you. You went to buy it. If it was scanning through as £10 on the till. The colleague can't put it through as £6. Even though they may agree that the price that you thought it was the correct price. "
Shops aren't obliged to sell you something at the shelf price, they can offer it at that but can withdraw that offer up until you accept it by handing over the money, just as you can decline their offer by not buying. That's been the law of contract for some time. Has the minimum price for alcohol affected it? |
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By *ee VianteWoman
over a year ago
Somewhere in North Norfolk |
If shops are not displaying the correct price for items then they should probably expect to have annoyed customers.
Stores have methods of dealing with price changes, don't they? They seem to, given that special offers run constantly but for a limited time each.
Plus as pointed out, a store does not have to sell an item at the displayed price. If somewhere was deliberately mis-pricing things to draw customers in, Trading Standards would be unhappy but genuine mistakes, particularly when a new pricing change has just come in to force, is different. |
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By *ee VianteWoman
over a year ago
Somewhere in North Norfolk |
"What will happen with the deals 2for 10 extra, on things like wine?
Her"
They won't happen if they take the unit price below the minimum, as I understand it.
I'm interested to see if they are replaced with loyalty points offers or similar incentives. I don't think the law prevents that. |
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By *ee VianteWoman
over a year ago
Somewhere in North Norfolk |
That said, as I pointed out earlier, only about 1% of sales prior to the law came below the threshold.
According to the BBC, the minimum price for wine is £2.24 a bottle, or something. There should therefore be no problem with selling a bottle of wine for £6. That's unless stores are using this as a stealth method of hiking prices. |
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By (user no longer on site)
over a year ago
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"What will happen with the deals 2for 10 extra, on things like wine?
Her
They won't happen if they take the unit price below the minimum, as I understand it.
I'm interested to see if they are replaced with loyalty points offers or similar incentives. I don't think the law prevents that."
oh dear, it sometimes makes a cheap girly night in that kind of thing.
I can see people going to supermarkets if comes down to loyalty points ect, the off licence may die a sudden death. |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
I mean say they advertise on tv and on the shelf that a crate of fosters is £8. A customer thinks it's a bargain so double checks with a colleague and they say it's £8. But when it goes through the till it's £10. Trading standards say you have to sell it at the advertise price. Usually things can get nasty between the customer and the business as well as trading standards and the business if they don't. Due to the government butting in. All tills have been blocked so price overriding alcohol is impossible. This causes arguments between the business and the customer. The law is a bit backwards as if you find a way to price override it you are breaking the law and if you don't. You might be upsetting trading standards (not sure of that's the law?) as you have to sell the item at a price that is clearly been advertised. |
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"I mean say they advertise on tv and on the shelf that a crate of fosters is £8. A customer thinks it's a bargain so double checks with a colleague and they say it's £8. But when it goes through the till it's £10. Trading standards say you have to sell it at the advertise price. Usually things can get nasty between the customer and the business as well as trading standards and the business if they don't. Due to the government butting in. All tills have been blocked so price overriding alcohol is impossible. This causes arguments between the business and the customer. The law is a bit backwards as if you find a way to price override it you are breaking the law and if you don't. You might be upsetting trading standards (not sure of that's the law?) as you have to sell the item at a price that is clearly been advertised. "
I don't think you do. If there's been an error on the label you can just refuse to sell the item |
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By (user no longer on site)
over a year ago
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"I have found that a lot of stores will let you have the item at the advertised price."
working in customer services, that have to give it to you at the advertised price, not what the till says.
Her |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
"I mean say they advertise on tv and on the shelf that a crate of fosters is £8. A customer thinks it's a bargain so double checks with a colleague and they say it's £8. But when it goes through the till it's £10. Trading standards say you have to sell it at the advertise price. Usually things can get nasty between the customer and the business as well as trading standards and the business if they don't. Due to the government butting in. All tills have been blocked so price overriding alcohol is impossible. This causes arguments between the business and the customer. The law is a bit backwards as if you find a way to price override it you are breaking the law and if you don't. You might be upsetting trading standards (not sure of that's the law?) as you have to sell the item at a price that is clearly been advertised.
I don't think you do. If there's been an error on the label you can just refuse to sell the item "
You can yes, but where does that leave the customer? Also companies shouldn't be saying it's a certain price all over the tv/papers and on the shelve and then when they go and by it the till scans it at full price as then even the colleagues agree that the price the customer saw it for at being right. So surely if the company advertises it at that price, customer sees it at that price, gets several colleagues and manager to confirm it's that price. Then the customer should have it at that price? |
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By *b430Man
over a year ago
Tayside |
"I mean say they advertise on tv and on the shelf that a crate of fosters is £8. A customer thinks it's a bargain so double checks with a colleague and they say it's £8. But when it goes through the till it's £10. Trading standards say you have to sell it at the advertise price. Usually things can get nasty between the customer and the business as well as trading standards and the business if they don't. Due to the government butting in. All tills have been blocked so price overriding alcohol is impossible. This causes arguments between the business and the customer. The law is a bit backwards as if you find a way to price override it you are breaking the law and if you don't. You might be upsetting trading standards (not sure of that's the law?) as you have to sell the item at a price that is clearly been advertised.
I don't think you do. If there's been an error on the label you can just refuse to sell the item
You can yes, but where does that leave the customer? Also companies shouldn't be saying it's a certain price all over the tv/papers and on the shelve and then when they go and by it the till scans it at full price as then even the colleagues agree that the price the customer saw it for at being right. So surely if the company advertises it at that price, customer sees it at that price, gets several colleagues and manager to confirm it's that price. Then the customer should have it at that price? "
Asda need to change their advertising then and stop falsely trying to get customers in by doing it - I'm presuming it's Asda you're talking about as you keep calling them colleagues  |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
"I mean say they advertise on tv and on the shelf that a crate of fosters is £8. A customer thinks it's a bargain so double checks with a colleague and they say it's £8. But when it goes through the till it's £10. Trading standards say you have to sell it at the advertise price. Usually things can get nasty between the customer and the business as well as trading standards and the business if they don't. Due to the government butting in. All tills have been blocked so price overriding alcohol is impossible. This causes arguments between the business and the customer. The law is a bit backwards as if you find a way to price override it you are breaking the law and if you don't. You might be upsetting trading standards (not sure of that's the law?) as you have to sell the item at a price that is clearly been advertised.
I don't think you do. If there's been an error on the label you can just refuse to sell the item
You can yes, but where does that leave the customer? Also companies shouldn't be saying it's a certain price all over the tv/papers and on the shelve and then when they go and by it the till scans it at full price as then even the colleagues agree that the price the customer saw it for at being right. So surely if the company advertises it at that price, customer sees it at that price, gets several colleagues and manager to confirm it's that price. Then the customer should have it at that price?
Asda need to change their advertising then and stop falsely trying to get customers in by doing it - I'm presuming it's Asda you're talking about as you keep calling them colleagues "
Well they have been caught several times, but it's an easy mistake to make. Hence why they could change the price at the till when needed. Plus all companies makes mistakes in this area. So it just boils down to who makes the less mistakes now. Not only that, but I'm still curious how it works as if the price is wrong. They will be breaking the law if they sell it or not  |
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By *b430Man
over a year ago
Tayside |
"...
Asda need to change their advertising then and stop falsely trying to get customers in by doing it - I'm presuming it's Asda you're talking about as you keep calling them colleagues
Well they have been caught several times, but it's an easy mistake to make. Hence why they could change the price at the till when needed. Plus all companies makes mistakes in this area. So it just boils down to who makes the less mistakes now. Not only that, but I'm still curious how it works as if the price is wrong. They will be breaking the law if they sell it or not "
They need to stop "making mistakes" then as it is now Law - no need to be curious "they" know what they are doing! |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
"...
Asda need to change their advertising then and stop falsely trying to get customers in by doing it - I'm presuming it's Asda you're talking about as you keep calling them colleagues
Well they have been caught several times, but it's an easy mistake to make. Hence why they could change the price at the till when needed. Plus all companies makes mistakes in this area. So it just boils down to who makes the less mistakes now. Not only that, but I'm still curious how it works as if the price is wrong. They will be breaking the law if they sell it or not
They need to stop "making mistakes" then as it is now Law - no need to be curious "they" know what they are doing! "
Exactly. Does that mean 3 or a certain number of human errors and they're out? Everyone makes the odd mistake, which is why you were allowed to price overide it at the till. I'm have witnessed people kicking off because of this and didn't really believe it when try were told about this law coming in. I posted this thread to see if anyone had been affected by it. |
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By *b430Man
over a year ago
Tayside |
"...
Asda need to change their advertising then and stop falsely trying to get customers in by doing it - I'm presuming it's Asda you're talking about as you keep calling them colleagues
Well they have been caught several times, but it's an easy mistake to make. Hence why they could change the price at the till when needed. Plus all companies makes mistakes in this area. So it just boils down to who makes the less mistakes now. Not only that, but I'm still curious how it works as if the price is wrong. They will be breaking the law if they sell it or not
They need to stop "making mistakes" then as it is now Law - no need to be curious "they" know what they are doing!
Exactly. Does that mean 3 or a certain number of human errors and they're out? Everyone makes the odd mistake, which is why you were allowed to price overide it at the till. I'm have witnessed people kicking off because of this and didn't really believe it when try were told about this law coming in. I posted this thread to see if anyone had been affected by it. "
Asda (and other supermarkets) know exactly what the Law is and what they are doing by their marketing strategies, to think otherwise is just silly
i.e. Asda advertise nationally that 4 Gillette razor blades are now £5 compared to nearly £10 everywhere else so people go to get them and not surprisingly there is none on the shelf as they have "sold out" and never get restocked. You've been hoodwinked into going into Asda and while you're there you may as well do your other shopping - win win for Asda i.e. they don't lose money on the razor blades and make money off the rest of your shopping!
PS - Change razors to alcohol and the principle is the same |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
"...
Asda need to change their advertising then and stop falsely trying to get customers in by doing it - I'm presuming it's Asda you're talking about as you keep calling them colleagues
Well they have been caught several times, but it's an easy mistake to make. Hence why they could change the price at the till when needed. Plus all companies makes mistakes in this area. So it just boils down to who makes the less mistakes now. Not only that, but I'm still curious how it works as if the price is wrong. They will be breaking the law if they sell it or not
They need to stop "making mistakes" then as it is now Law - no need to be curious "they" know what they are doing!
Exactly. Does that mean 3 or a certain number of human errors and they're out? Everyone makes the odd mistake, which is why you were allowed to price overide it at the till. I'm have witnessed people kicking off because of this and didn't really believe it when try were told about this law coming in. I posted this thread to see if anyone had been affected by it.
Asda (and other supermarkets) know exactly what the Law is and what they are doing by their marketing strategies, to think otherwise is just silly
i.e. Asda advertise nationally that 4 Gillette razor blades are now £5 compared to nearly £10 everywhere else so people go to get them and not surprisingly there is none on the shelf as they have "sold out" and never get restocked. You've been hoodwinked into going into Asda and while you're there you may as well do your other shopping - win win for Asda i.e. they don't lose money on the razor blades and make money off the rest of your shopping!
PS - Change razors to alcohol and the principle is the same"
With razors it may work, but some people don't think like that when it comes to alcohol and if they want fosters for example. They maybe willing to go elsewhere for it. Because with alcohol some people are fussy on what they drink. |
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By *b430Man
over a year ago
Tayside |
"...
Asda (and other supermarkets) know exactly what the Law is and what they are doing by their marketing strategies, to think otherwise is just silly
i.e. Asda advertise nationally that 4 Gillette razor blades are now £5 compared to nearly £10 everywhere else so people go to get them and not surprisingly there is none on the shelf as they have "sold out" and never get restocked. You've been hoodwinked into going into Asda and while you're there you may as well do your other shopping - win win for Asda i.e. they don't lose money on the razor blades and make money off the rest of your shopping!
PS - Change razors to alcohol and the principle is the same
With razors it may work, but some people don't think like that when it comes to alcohol and if they want fosters for example. They maybe willing to go elsewhere for it. Because with alcohol some people are fussy on what they drink. "
Head meet brick wall; brick wall meet head! 
Asda know what they need to do then, stop falsely advertising their goods! - I'm oot! |
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By (user no longer on site)
over a year ago
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i deal with the wrong prices been advertised wrong in stores ..the way we are dealing with this is as follows......if the custmer as been charged a higher amount than it states we are refunding the price difference plus 2pound on to a gift card the new system will not let us override the price of any alchol items so the 2pound is a goodwill gesture ....we cannot refuse a sale unless the customer is not happy about it been put on a gift card xx |
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By (user no longer on site)
over a year ago
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They are breaking the law if a price is not used on the item with a price gun or labelled below the item on the shelf.
If they try to sell it to you higher than labelled they are breaking the law.
If they quibble with you they can call who they like, if the above are not there.
If your still not happy, take your custom elsewhere, with the threat of report.
Her |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
"i deal with the wrong prices been advertised wrong in stores ..the way we are dealing with this is as follows......if the custmer as been charged a higher amount than it states we are refunding the price difference plus 2pound on to a gift card the new system will not let us override the price of any alchol items so the 2pound is a goodwill gesture ....we cannot refuse a sale unless the customer is not happy about it been put on a gift card xx"
That's all well and good and is the only compromise I can see, but that takes time to do as you have to take all your shopping to the desk and queue all over again. Plus when it comes to drink. People want to get in and out of a store, not queue repeatedly because managers can't manage the store properly or people making mistakes. People may have places to be and keep to a schedule and they can't do that if they keep having to queue more than once for the same goods. I can see companies doing what you said and will lose a lot of money through it. Staff will get a major bollocking from the management for not doing their job properly, which is normally due to lack of staff most of the time, so staff will be unhappy too. Not because of the grief of customers, but the issue they will have with their boss afterwards. |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
"They are breaking the law if a price is not used on the item with a price gun or labelled below the item on the shelf.
If they try to sell it to you higher than labelled they are breaking the law.
Her"
Exactly, but the government have issued a law so now all companies that sell drink can't overide it to change the price correctly when the issue has arisen. On the till for example. They can change it later that day, but not on the spot, which people have always done. The technology is not their anymore to change prices on the tills for alcohol.
So it's all about not making mistakes at all now, which I can't see happening as we are all human and with cut backs. Not everything can be done when it should |
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By (user no longer on site)
over a year ago
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"i deal with the wrong prices been advertised wrong in stores ..the way we are dealing with this is as follows......if the custmer as been charged a higher amount than it states we are refunding the price difference plus 2pound on to a gift card the new system will not let us override the price of any alchol items so the 2pound is a goodwill gesture ....we cannot refuse a sale unless the customer is not happy about it been put on a gift card xx
That's all well and good and is the only compromise I can see, but that takes time to do as you have to take all your shopping to the desk and queue all over again. Plus when it comes to drink. People want to get in and out of a store, not queue repeatedly because managers can't manage the store properly or people making mistakes. People may have places to be and keep to a schedule and they can't do that if they keep having to queue more than once for the same goods. I can see companies doing what you said and will lose a lot of money through it. Staff will get a major bollocking from the management for not doing their job properly, which is normally due to lack of staff most of the time, so staff will be unhappy too. Not because of the grief of customers, but the issue they will have with their boss afterwards. "
I would insist on speaking to management not shop floor staff |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
"i deal with the wrong prices been advertised wrong in stores ..the way we are dealing with this is as follows......if the custmer as been charged a higher amount than it states we are refunding the price difference plus 2pound on to a gift card the new system will not let us override the price of any alchol items so the 2pound is a goodwill gesture ....we cannot refuse a sale unless the customer is not happy about it been put on a gift card xx
That's all well and good and is the only compromise I can see, but that takes time to do as you have to take all your shopping to the desk and queue all over again. Plus when it comes to drink. People want to get in and out of a store, not queue repeatedly because managers can't manage the store properly or people making mistakes. People may have places to be and keep to a schedule and they can't do that if they keep having to queue more than once for the same goods. I can see companies doing what you said and will lose a lot of money through it. Staff will get a major bollocking from the management for not doing their job properly, which is normally due to lack of staff most of the time, so staff will be unhappy too. Not because of the grief of customers, but the issue they will have with their boss afterwards.
I would insist on speaking to management not shop floor staff "
Even though staff have been briefed on this. Customers to insist on speaking to the management and when they repeat what the staff have. Customers aren't impressed and it seems it just fuels their frustration. |
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By (user no longer on site)
over a year ago
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Regarding a price tag on an item etc - this is not a part of the contract of sale - it is called "an Offer to Treat", and means - "If you offer me this much money, I am very likely to accept it". But it is not binding until you either agree an absolute contract, or money changes hands.
Many shops do have a policy of accepting the fact that they have priced something incorrectly, and will let you have it at that price for goodwill, but there is no obligation.
Errors and omissions do occur - but if a shop regularly mis-prices then it is seen as trying to mislead the customer and will end up with Trading Standards having something to say!
But how this new system will work is still a mystery to me, and I'm a retired company Financial Manager!
As usual, Parliament makes new rules and then leaves it up to the country to find ways to deal with it.
Reminds me of the classic case of this years ago when Parliament set a law requiring that all replacement visors for motorcycle helmets must be scratch-proof to BSI standard. At the time there was only one small company making them in the UK - virtually a one-man band in a shed! It took years before things caught up...
Same with the new £1 coins - somebody (we, the customer) has to pay to replace all the ticket machines etc...
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By (user no longer on site)
over a year ago
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"They are breaking the law if a price is not used on the item with a price gun or labelled below the item on the shelf.
If they try to sell it to you higher than labelled they are breaking the law.
Her
Exactly, but the government have issued a law so now all companies that sell drink can't overide it to change the price correctly when the issue has arisen. On the till for example. They can change it later that day, but not on the spot, which people have always done. The technology is not their anymore to change prices on the tills for alcohol.
So it's all about not making mistakes at all now, which I can't see happening as we are all human and with cut backs. Not everything can be done when it should "
This must be very recent, I have not long come out of customer service ( temporary) my job job , night stock control,making note of all in and out, at the end of my shift, I had to make sure the price was listed as my post above.
More than my job worth to leave it.
I did hear of this change, but most were not hearing of it as consumers to sell at what price they wished.
If something new had been put on the shelf, not yet priced, then it would be taken to the till, where a price should be installed, if you find that fair, then accept it. |
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By *r-Unique OP Man
over a year ago
Carmarthenshire |
"They are breaking the law if a price is not used on the item with a price gun or labelled below the item on the shelf.
If they try to sell it to you higher than labelled they are breaking the law.
Her
Exactly, but the government have issued a law so now all companies that sell drink can't overide it to change the price correctly when the issue has arisen. On the till for example. They can change it later that day, but not on the spot, which people have always done. The technology is not their anymore to change prices on the tills for alcohol.
So it's all about not making mistakes at all now, which I can't see happening as we are all human and with cut backs. Not everything can be done when it should This must be very recent, I have not long come out of customer service ( temporary) my job job , night stock control,making note of all in and out, at the end of my shift, I had to make sure the price was listed as my post above.
More than my job worth to leave it.
I did hear of this change, but most were not hearing of it as consumers to sell at what price they wished.
If something new had been put on the shelf, not yet priced, then it would be taken to the till, where a price should be installed, if you find that fair, then accept it."
It came in on Tuesday and the law was actually passed yesterday, businesses just started it early. I agree you should accept the price of an item if it has no price, but when saying it's £5 and then refusing to change it to £5 when at the till as it's scanning through at £8. That's where the issue lies as you can't change it as the law as physically stopped you, yet if you don't change it customers and trading standards won't be happy as you are falsely advertising.
I agree if something has no price. Accept it as it is. |
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