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Mobile phone operators!
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By (user no longer on site) OP
over a year ago
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This week my son's PAYG phone died. Its with Three, so I tried to order a new one on their website. Four attempts, failed.
So I called, nope they can't sell a PAYG phone over the phone, online or store.
He also has £40 in credit, looked at EE, VF and O2 but there online is also rubbish.
Last year EE contract phone died, they showed no interest and finally the shop lost the phone. Only shouting on twitter caused them to find a resolution.
Anyone, who has tested the support services of their mobile operator had a good experience or are they all shite? |
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By (user no longer on site)
over a year ago
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Orange, Now EE are shite. Since changing to EE my signal is erratic to say the least. They wouldn't let me out of my contract and just offered me a booster, which is really helpful when I'm in the middle of a field.
They over charged me £10 and took 3 months and numerous phone calls to refund me. Also 2 months and dozens of calls to cancel a bundle then refund me.
Needless to say, when my contract is up I'll not stay with EE. |
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I've got my daughters phone with talk mobile which is carphone warehouse's network and I can't fault them. If I ring or go into carphone warehouse with a problem they have been nothing but helpful  |
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I find 3 very good customer service wise..
I have my own fone and had a sim only at £25 because I was having trouble getting a signal at work I complained they dropped my cost to £15..I went another couple of months still no signal at work so grumbled again..I now have to pay only £10 if i would go on 18mth contract for all data unlimited text 2000 odd mins talk and tethering so im well pleased. |
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"This week my son's PAYG phone died. Its with Three, so I tried to order a new one on their website. Four attempts, failed.
So I called, nope they can't sell a PAYG phone over the phone, online or store.
He also has £40 in credit, looked at EE, VF and O2 but there online is also rubbish.
Last year EE contract phone died, they showed no interest and finally the shop lost the phone. Only shouting on twitter caused them to find a resolution.
Anyone, who has tested the support services of their mobile operator had a good experience or are they all shite? "
tmobile/orange/ee suck donkeys
we use giff gaff brilliant |
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By (user no longer on site)
over a year ago
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"I have used orange for years and also have ee. They have always provided me with excellent service whenever I have needed to call. "
I vowed never to use Orange again, after a very unpleasant incident. The rest of my family members who once used Orange, have now dropped them also. I don't take kindly to being called a liar, in front of a shop full of customers. |
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By (user no longer on site)
over a year ago
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There sales teams are far more proactive than support. We have only had one support situation over a dodgy sim and that took 3 weeks to replace so it says a lot.  |
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By (user no longer on site)
over a year ago
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I was with 02 for many years 5+ never had any problems at all till about 6 months ago.
loss of signal very often
signal was full but couldn't call out or get incoming calls
messages took ages to come thru.
before you say I had tried my sim in more than one phone and it didn't change.
I opted to leave o2 once my contract was up and went with T-Mobile
T-Mobile are better however not perfect.
while on the phone to o2 I was also told that they had a lot of people saying the same problems as I have been getting.
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By *wiftieeMan
over a year ago
near Glasgow |
Vodafone SIM only contract just expired and almost certainly moving to 3.
Vodafone, one of the two original SPs have lost the place totally, in Scotland at any rate. Believe it or not, and this is 100% true, for a period of 4 or 5 months last year, their local transmitter went 'down' every time we had heavy rain!! They're now promoting their 4G network and yet they've failed miserably to invest in their 3G network. Just 18 miles from the oil capital of Europe and I struggle to get a signal at all, yet they're wheeling and dealing in billions of pounds in other parts of the world. They've also missed a government set target re coverage.
So it looks as if 3 will be getting a new customer! |
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By (user no longer on site) OP
over a year ago
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Thanks everyone.
Gif had is O2 really, seems O2 has great coverage. Not sure about in our house, need a O2 user to pop by.
Went with 3, seems they have good data connection.
Really impressed with Windows 8 mobile. I have Windows 7.5 and IOS 7.1 on iPhone and now my son a Windows x |
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By (user no longer on site)
over a year ago
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"Orange, Now EE are shite. Since changing to EE my signal is erratic to say the least. They wouldn't let me out of my contract and just offered me a booster, which is really helpful when I'm in the middle of a field.
They over charged me £10 and took 3 months and numerous phone calls to refund me. Also 2 months and dozens of calls to cancel a bundle then refund me.
Needless to say, when my contract is up I'll not stay with EE."
My play phone is well. Payg no problems
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By (user no longer on site)
over a year ago
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"Orange, Now EE are shite. Since changing to EE my signal is erratic to say the least. They wouldn't let me out of my contract and just offered me a booster, which is really helpful when I'm in the middle of a field.
They over charged me £10 and took 3 months and numerous phone calls to refund me. Also 2 months and dozens of calls to cancel a bundle then refund me.
Needless to say, when my contract is up I'll not stay with EE.
My play phone is well. Payg no problems
"
Is ee |
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By (user no longer on site)
over a year ago
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O2 for many years payg loads of free txts and got net on it sick of puting money on it as just builds up at one point had over 300 quid on it so stoped toping up |
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If you want to test a network before committing, get a pay as you go sim and use it for a bit. Id prefer that than pay good money on a long contract for poor service. Ive left vodafone after dire signal issues over a year. There is 1 network that charges 20 quid for a sim, and you then pay nothing more ever, and get 300 mins and texts, as well as some data each month for £0. So good for lowish users who dont want to get ripped off. If you dont need the best, most modern handset, then the no contract sim only deals are the way to go. I dont need new and shiny, unless it is something to dress in. |
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By (user no longer on site)
over a year ago
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Get an o2 PAYG and order a giffgaff sim online (runs on o2 network). You buy a goodybag that lasts a month and you can set it to recur. Signal is great, lots of support online if problems arise and free texts and calls to other giffgaff numbers. £12 goodybag gives you unlimited texts, unlimited internet and 250 mins. An extra £3 (£15 goodybag) gives you unlimited internet, unlimited texts and 500 mins. Lots more goodybags to choose from, check them out.
Lauz x |
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By (user no longer on site)
over a year ago
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"This week my son's PAYG phone died. Its with Three, so I tried to order a new one on their website. Four attempts, failed.
So I called, nope they can't sell a PAYG phone over the phone, online or store.
He also has £40 in credit, looked at EE, VF and O2 but there online is also rubbish.
Last year EE contract phone died, they showed no interest and finally the shop lost the phone. Only shouting on twitter caused them to find a resolution.
Anyone, who has tested the support services of their mobile operator had a good experience or are they all shite? "
If as you say there is:-
1/£40 credit on the phone.
2/Only the phone has died not the sim
3/You can't buy one on line
I would suggest buying a second hand mobile for £40 then at least you can use the £40 you say is on the sim that is the logical choice. |
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By (user no longer on site)
over a year ago
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"Orange, Now EE are shite. Since changing to EE my signal is erratic to say the least. They wouldn't let me out of my contract and just offered me a booster, which is really helpful when I'm in the middle of a field.
They over charged me £10 and took 3 months and numerous phone calls to refund me. Also 2 months and dozens of calls to cancel a bundle then refund me.
Needless to say, when my contract is up I'll not stay with EE."
I have orange EE for work phone and hate it, signal constantly drops.
I have O2 for personal phone never had an issue.
My daughters phone is PAYG also on O2, ordered online and delivered next day, so no issue their either.
Ex partners phone PAYG on three, ordered online and delivered next day again no issue, so not sure why you were unable to order online |
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By (user no longer on site)
over a year ago
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I have an ee phone and an orange iPad. I stupidly as I did not understand how it worked went over on my data usage with both last month when I was without Internet at home. Ee gave me another g thing for free and ee halved the bill of what I went over. Very impressed with both. I only ever seem to lose signal when I'm in the fridge section of a supermarket for some reason. |
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