 |
By (user no longer on site) OP
over a year ago
|
My broadband at home seems to have stopped working. Well it definitely has stopped working and its a pain in the arse!
I've turned it off and turned it on again (my default fixing thing!) and its still not working! I've turned it off for about 5 minutes (my "oh fuck my first attempt didn't work" setting) and turned it on again and its still not working.
So can anyone offer words of advice which doesn't involve sitting on hold for hours!? |
Reply privately, Reply in forum +quote
or View forums list | |
"My broadband at home seems to have stopped working. Well it definitely has stopped working and its a pain in the arse!
I've turned it off and turned it on again (my default fixing thing!) and its still not working! I've turned it off for about 5 minutes (my "oh fuck my first attempt didn't work" setting) and turned it on again and its still not working.
So can anyone offer words of advice which doesn't involve sitting on hold for hours!?"
Assuming you have Internet on your phone since you've managed to post on here, so firstly you should go to the website of your service provider and check if there are any outages in your area, it may be a problem at their end not yours. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *Ryan-Man
over a year ago
In Your Bush |
Is it connected via Ethernet cable or wireless?
If wireless, try connecting it directly by Ethernet.
Have you tried connecting another device?
If it still doesn't work, it rules out your PC/gadget being the issue.
Is the connection light lit up on your modem?
Is the telephone line/cable line connected properly?
If all if these have been tried and still no joy you will probably have to go the phone route. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site) OP
over a year ago
|
Is it connected via Ethernet cable or wireless? Wireless
If wireless, try connecting it directly by Ethernet. The lights aren't all on, so I don't know whether that will work
Have you tried connecting another device? Yes, 3 didn't work
If it still doesn't work, it rules out your PC/gadget being the issue. I'm on my laptop at work
Is the connection light lit up on your modem? No
Is the telephone line/cable line connected properly? Yes
If all if these have been tried and still no joy you will probably have to go the phone route. OH BUGGER! lol |
Reply privately, Reply in forum +quote
or View forums list | |
"Is it connected via Ethernet cable or wireless? Wireless
If wireless, try connecting it directly by Ethernet. The lights aren't all on, so I don't know whether that will work
Have you tried connecting another device? Yes, 3 didn't work
If it still doesn't work, it rules out your PC/gadget being the issue. I'm on my laptop at work
Is the connection light lit up on your modem? No
Is the telephone line/cable line connected properly? Yes
If all if these have been tried and still no joy you will probably have to go the phone route. OH BUGGER! lol"
If all the lights are out then there is no power getting to it, is it definitely plugged in and turned on? You'd be surprised how often that's the problem. Next check fuses and if all that's still ok then the router is probably broken. |
Reply privately, Reply in forum +quote
or View forums list | |
Basic fault finding 101.
Is the phone working at the master socket? (First socket where the line comes into the property, assuming you have a phone line!)
If not... then its fooked (technical term!) Ring your Communication provider.
If it is, then its more likely to be something like your router.
 |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site) OP
over a year ago
|
"Is it connected via Ethernet cable or wireless? Wireless
If wireless, try connecting it directly by Ethernet. The lights aren't all on, so I don't know whether that will work
Have you tried connecting another device? Yes, 3 didn't work
If it still doesn't work, it rules out your PC/gadget being the issue. I'm on my laptop at work
Is the connection light lit up on your modem? No
Is the telephone line/cable line connected properly? Yes
If all if these have been tried and still no joy you will probably have to go the phone route. OH BUGGER! lol
If all the lights are out then there is no power getting to it, is it definitely plugged in and turned on? You'd be surprised how often that's the problem. Next check fuses and if all that's still ok then the router is probably broken. "
Most of the lights are on. Oh fuck fuses - I've only just learned how to wire a plug!
I've spoken to my 2 technical advisers over the phone.... my OH and my stepdad and they've both said I'm going to have to phone EE. *gulp* |
Reply privately, Reply in forum +quote
or View forums list | |
"Is it connected via Ethernet cable or wireless? Wireless
If wireless, try connecting it directly by Ethernet. The lights aren't all on, so I don't know whether that will work
Have you tried connecting another device? Yes, 3 didn't work
If it still doesn't work, it rules out your PC/gadget being the issue. I'm on my laptop at work
Is the connection light lit up on your modem? No
Is the telephone line/cable line connected properly? Yes
If all if these have been tried and still no joy you will probably have to go the phone route. OH BUGGER! lol
If all the lights are out then there is no power getting to it, is it definitely plugged in and turned on? You'd be surprised how often that's the problem. Next check fuses and if all that's still ok then the router is probably broken.
Most of the lights are on. Oh fuck fuses - I've only just learned how to wire a plug!
I've spoken to my 2 technical advisers over the phone.... my OH and my stepdad and they've both said I'm going to have to phone EE. *gulp*"
Ah, I thought you meant ALL lights were off!
|
Reply privately, Reply in forum +quote
or View forums list | |
|
By *b430Man
over a year ago
Tayside |
"...
Most of the lights are on. Oh fuck fuses - I've only just learned how to wire a plug!
I've spoken to my 2 technical advisers over the phone.... my OH and my stepdad and they've both said I'm going to have to phone EE. *gulp*"
Which lights are on? There will be a symbol beside each of them and the one that looks like a globe is to show if you have a working broadband connection.
Which EE router do you have? A BrightBox? |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site) OP
over a year ago
|
"...
Most of the lights are on. Oh fuck fuses - I've only just learned how to wire a plug!
I've spoken to my 2 technical advisers over the phone.... my OH and my stepdad and they've both said I'm going to have to phone EE. *gulp*
Which lights are on? There will be a symbol beside each of them and the one that looks like a globe is to show if you have a working broadband connection.
Which EE router do you have? A BrightBox?"
Yeah I have a BrightBox - the 2 lights that are on all the time at the moment are the ones on the far left and right... The second left one is flashing and the 3rd one (the one that I think is the download one) is totally off. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
If the second to the left is flashing then the ADSL is not synchronizing. This is typically a service failure with either the BT exchange or the EE service. Best give their support number a call.
I'm in Manchester at the minute and the EE service has been up and down for the last couple of days. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *b430Man
over a year ago
Tayside |
"...
Most of the lights are on. Oh fuck fuses - I've only just learned how to wire a plug!
I've spoken to my 2 technical advisers over the phone.... my OH and my stepdad and they've both said I'm going to have to phone EE. *gulp*
Which lights are on? There will be a symbol beside each of them and the one that looks like a globe is to show if you have a working broadband connection.
Which EE router do you have? A BrightBox?
Yeah I have a BrightBox - the 2 lights that are on all the time at the moment are the ones on the far left and right... The second left one is flashing and the 3rd one (the one that I think is the download one) is totally off."
If the second left one is flashing (the globe) then there is a problem with the broadband connection - It should stay solid, the same with the one next to it to the left i.e. the power light.
You may have interrupted an update to the router and putting a paper clip into the small hole in the back or doing a factory reset from the PC settings may reset it and get it working again, failing that calling EE will be your best bet.
To get to the settings page of the router, open a browser page and type http://192.168.1.1 and login to the settings page - username and password will be on your "keep me" card and also underneath the BrightBox |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site) OP
over a year ago
|
I know EE said they were going to be sending updates to Brightbox units because of a fault with privacy settings - could this have affected it?
I think I'll just have to give them a ring tomorrow, which is a pain in the proverbial! |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *b430Man
over a year ago
Tayside |
"I know EE said they were going to be sending updates to Brightbox units because of a fault with privacy settings - could this have affected it?
I think I'll just have to give them a ring tomorrow, which is a pain in the proverbial!"
It might have if interrupted, it has only ever happened to me once and resetting it back to the factory setting cleared it.
The settings page gives you a lot of info and EE will probably ask you to log in to it if you call them anyway. Be careful though and only change setting on the "Advanced Settings" tab if EE tell you to. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *icketysplitsWoman
over a year ago
Way over Yonder, that's where I'm bound |
"...
Most of the lights are on. Oh fuck fuses - I've only just learned how to wire a plug!
I've spoken to my 2 technical advisers over the phone.... my OH and my stepdad and they've both said I'm going to have to phone EE. *gulp*
Which lights are on? There will be a symbol beside each of them and the one that looks like a globe is to show if you have a working broadband connection.
Which EE router do you have? A BrightBox?
Yeah I have a BrightBox - the 2 lights that are on all the time at the moment are the ones on the far left and right... The second left one is flashing and the 3rd one (the one that I think is the download one) is totally off.
If the second left one is flashing (the globe) then there is a problem with the broadband connection - It should stay solid, the same with the one next to it to the left i.e. the power light.
You may have interrupted an update to the router and putting a paper clip into the small hole in the back or doing a factory reset from the PC settings may reset it and get it working again, failing that calling EE will be your best bet.
To get to the settings page of the router, open a browser page and type http://192.168.1.1 and login to the settings page - username and password will be on your "keep me" card and also underneath the BrightBox"
Just reading all the advice. I am so glad someone else said to put a paperclip in the little hole.
 |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *b430Man
over a year ago
Tayside |
"...
Most of the lights are on. Oh fuck fuses - I've only just learned how to wire a plug!
I've spoken to my 2 technical advisers over the phone.... my OH and my stepdad and they've both said I'm going to have to phone EE. *gulp*
Which lights are on? There will be a symbol beside each of them and the one that looks like a globe is to show if you have a working broadband connection.
Which EE router do you have? A BrightBox?
Yeah I have a BrightBox - the 2 lights that are on all the time at the moment are the ones on the far left and right... The second left one is flashing and the 3rd one (the one that I think is the download one) is totally off.
If the second left one is flashing (the globe) then there is a problem with the broadband connection - It should stay solid, the same with the one next to it to the left i.e. the power light.
You may have interrupted an update to the router and putting a paper clip into the small hole in the back or doing a factory reset from the PC settings may reset it and get it working again, failing that calling EE will be your best bet.
To get to the settings page of the router, open a browser page and type http://192.168.1.1 and login to the settings page - username and password will be on your "keep me" card and also underneath the BrightBox
Just reading all the advice. I am so glad someone else said to put a paperclip in the little hole.
"
And no sexual innuendo intended either!  |
Reply privately, Reply in forum +quote
or View forums list | |
» Add a new message to this topic
