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Security tags

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By (user no longer on site) OP over a year ago

Got myself a bargain handbag in the debenhams sale yesterday and just notice the tag is still attached.

Going to have to take it back for them to remove it so my question is , do I ask for compensation or not

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By *ittle_brat_evie!!Woman over a year ago

evesham

Compensation for what??

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By *icecouple561Couple over a year ago
Forum Mod

East Sussex

For your travel expenses? Worth a try after all if it had been removed you wouldn't have had to make the journey.

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By *ce WingerMan over a year ago

P.O. Box DE1 0NQ

Why bother, just take the tag off yaself

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By *icketysplitsWoman over a year ago

Way over Yonder, that's where I'm bound

How did you get it through the door? As the tags don't work you might as well get some more.

*That is, of course, a joke.

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By *teveanddebsCouple over a year ago

Norwich

Having to trog back there at a guess

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By (user no longer on site) OP over a year ago

For my time having to go back to shop and car parking.

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By (user no longer on site) OP over a year ago

"For your travel expenses? Worth a try after all if it had been removed you wouldn't have had to make the journey."

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By (user no longer on site) over a year ago

Says alot about debenhams security tags as we're guessing it didnt set any alarms off on the way out!

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By (user no longer on site) OP over a year ago

"Why bother, just take the tag off yaself

Some have a dye in them that if you try that ruin the item.

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By (user no longer on site) OP over a year ago

"Says alot about debenhams security tags as we're guessing it didnt set any alarms off on the way out!

Nope , just as well I got receipt as well.

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By *issBehavingxxWoman over a year ago

Glasgow

I got 50 quid + the cost of the item I bought from John Lewis when they did that... The alarm went off in a different shop and I had the public embarrassment of getting stopped and my bags searched etc...

Went back and spoke to the manager in John Lewis and got vouchers totalling 90 quid.

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By *ittle_brat_evie!!Woman over a year ago

evesham

Really??? Wouldn't bother being that pettymyself but each to their own. I'd just go back when I was next shopping.

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By (user no longer on site) OP over a year ago

"I got 50 quid + the cost of the item I bought from John Lewis when they did that... The alarm went off in a different shop and I had the public embarrassment of getting stopped and my bags searched etc...

Went back and spoke to the manager in John Lewis and got vouchers totalling 90 quid."

I went straight home so didn't have that embarrassment , may try another shop first now before I go back

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By *icketysplitsWoman over a year ago

Way over Yonder, that's where I'm bound

Went back and spoke to the manager in John Lewis and got vouchers totalling 90 quid."

That's why I love John Lewis.

I bought a Biba dress in Debenhams yesterday, I'd better check with the tags were removed.

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By (user no longer on site) OP over a year ago

"Really??? Wouldn't bother being that pettymyself but each to their own. I'd just go back when I was next shopping. "

I don't see it as petty, I have bought goods and before I use it I have to take it back to them to remove something that should have been removed before I left. I don't go into town often because of work and now have to make a special trip costing me time and money.

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By *ittle_brat_evie!!Woman over a year ago

evesham

Each to their own I suppose. Everyone is human, mistakes can be made. That's all I'd see this as. Unless I had yo make something like a 50 mile trip to sort it I'd let it go.

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By *atisfy janeWoman over a year ago

Torquay

I'm kind of guessing that should you make a fuss you may well get the sales assistant into trouble if compensation has to be paid out.....personally I'd rather not risk that so I would simply go into the shop the next time I was in town and have customer services take the tag off without fuss.

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By *atisfy janeWoman over a year ago

Torquay

Plus....it's only a bargain handbag, nothing crucial that your health or wellbeing relies on.

It's just a minor inconvenience, nothing more

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By (user no longer on site) OP over a year ago

"I'm kind of guessing that should you make a fuss you may well get the sales assistant into trouble if compensation has to be paid out.....personally I'd rather not risk that so I would simply go into the shop the next time I was in town and have customer services take the tag off without fuss."

I have worked in enough shops as a manager to know how to talk to people without causing a fuss

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By (user no longer on site) over a year ago

I had this with a pair of sunglasses once which I bought the day before a holiday abroad. After much brute force Mrnotts finally got it off...don't think I'd have managed though. Very annoying isn't it

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By *atisfy janeWoman over a year ago

Torquay

I have worked in enough shops as a manager to know how to talk to people without causing a fuss

Then you will be very aware that every Debenhams receipt carries the sales assistants personnel code.

You will also be more than aware, as a shop manager, that simple mistakes are easy to make.

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By *ce WingerMan over a year ago

P.O. Box DE1 0NQ

"Why bother, just take the tag off yaself

Some have a dye in them that if you try that ruin the item. "

Last time I broke into a safe I found that to be true lol

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By *ittle_brat_evie!!Woman over a year ago

evesham

"Why bother, just take the tag off yaself

Some have a dye in them that if you try that ruin the item. "

If they do the dye is visible in a little bubble

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By (user no longer on site) OP over a year ago

I have worked in enough shops as a manager to know how to talk to people without causing a fuss

Then you will be very aware that every Debenhams receipt carries the sales assistants personnel code.

You will also be more than aware, as a shop manager, that simple mistakes are easy to make.

And also as a shop manager I know how to go about making sure customers are happy and staff learn lessons without the need to upset them

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By *ornyHorwichCpl aka HHCCouple over a year ago

horwich

You can get them off yourself with 2 teaspoons as long as it's not flimsy material.

Scarlett

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By *atisfy janeWoman over a year ago

Torquay

Lets face it...why bother asking the question in your original post?

You have already made your mind up what to do.

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By (user no longer on site) OP over a year ago

"Lets face it...why bother asking the question in your original post?

You have already made your mind up what to do."

Yes I have , to take it back and ask them to remove it. Jury still out on asking for compensation though

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By (user no longer on site) over a year ago

I would personally take it back and ask to be reimbursed in some way for my time and inconvenience... The job of the sales staff is to make sure the customers are happy and satisfied, having to make a return trip to get the security tag removed in my opinion is an inconvenience.

Do what you feel is right moody

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By (user no longer on site) over a year ago

"I would personally take it back and ask to be reimbursed in some way for my time and inconvenience... The job of the sales staff is to make sure the customers are happy and satisfied, having to make a return trip to get the security tag removed in my opinion is an inconvenience.

Do what you feel is right moody

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By *Ryan-Man over a year ago

In Your Bush

I've read through the thread a couple of times now. The only fuss I can see Is from people wanting to shit stir.

Same old, same old.

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By (user no longer on site) OP over a year ago

Do what you feel is right moody

Will let you know how I get on tomorrow , thank you both.

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By *ittle_brat_evie!!Woman over a year ago

evesham

"I've read through the thread a couple of times now. The only fuss I can see Is from people wanting to shit stir.

Same old, same old. "

Or people giving their opinion. Why is giving an opinion shit stirring?

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By *Ryan-Man over a year ago

In Your Bush

"I've read through the thread a couple of times now. The only fuss I can see Is from people wanting to shit stir.

Same old, same old.

Or people giving their opinion. Why is giving an opinion shit stirring? "

You've been here long enough to know the difference between giving an opinion and sowing the seeds of disharmony.

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By *ittle_brat_evie!!Woman over a year ago

evesham

"I've read through the thread a couple of times now. The only fuss I can see Is from people wanting to shit stir.

Same old, same old.

Or people giving their opinion. Why is giving an opinion shit stirring?

You've been here long enough to know the difference between giving an opinion and sowing the seeds of disharmony. "

So which was I doing then?

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By *b430Man over a year ago

Tayside

"I've read through the thread a couple of times now. The only fuss I can see Is from people wanting to shit stir.

Same old, same old.

Or people giving their opinion.

Why is giving an opinion shit stirring?

You've been here long enough to know the difference between giving an opinion and sowing the seeds of disharmony. "

Isn't what you said in the middle of the thread just the same then? i.e. It was your opinion that others were shit stirring but others could have seen it as you sowing the seeds of disharmony!

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By (user no longer on site) over a year ago

Having been a sales assistant and having been given into trouble for genuine human mistake I'd say take it in dont say anything re compensation as its just being money grabbing. If its offered great but don't go in expecting it

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By *UNCHBOXMan over a year ago

folkestone

I had similar thing happened to me at sports direct on three different occasions. First two times i let it go and just asked them to remove them. Third time i kicked a big fuss in the shop, as it seemed they were just incompetent, as i only noticed it after i had got home and was going to wear it.

When i spoke to the manager about it he didn't give a toss and shrugged it off, so i refuse to shop in there now.

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By (user no longer on site) over a year ago

Went back and spoke to the manager in John Lewis and got vouchers totalling 90 quid."

I have had that set a different shop alarm off! Also had when I was going to be wearing said item that evening for a tag still to be on, however I have yet to get any compensation

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By (user no longer on site) over a year ago

[Removed by poster at 14/07/13 00:17:48]

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By (user no longer on site) over a year ago

Similar thing happened to me at christmas, I bought sonething one shop the door alarms went off but security stopped a couple of girls next to me. Luckiky a nice store assistant in another shop took it off for me.

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By (user no longer on site) over a year ago

I have had tags left on items. I walked out of the shop with it, if alarms sounded them I wasn't await of it. The alarm did go off when I entered another shop though and I showed my receipt to the security guy. I went back to the original shop and had it removed.

Yes it was a little embarrassing and inconvenient to go back. I would never have asked for compensation though. The original store apologised to me, that was enough.

All of us make mistakes. Is it really going to cost you financial hardship to go back. I personally would find it more embarrassing to ask for compensation and appear 'money grabbing' than the inconvenience of going back.

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By (user no longer on site) over a year ago

You're not entitled to compensation. You bought a bag with a tag on it. They would only compensate you if the bag was faulty and even then only to the tune of another bag, nothing extra. Caveat emptor.

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By *issBehavingxxWoman over a year ago

Glasgow

Went back and spoke to the manager in John Lewis and got vouchers totalling 90 quid.

I have had that set a different shop alarm off! Also had when I was going to be wearing said item that evening for a tag still to be on, however I have yet to get any compensation

I was convinced that they were expecting secret shoppers or something the day it happened to me... I didnt ask them for compensation etc just spoke to the manager he offered it straight away.

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By *ouplefunukCouple over a year ago

North Bristol

Compensation? For what exactly? This is whats wrong with society these days!!!

I'd be ashamed if I were you for even asking the question!

*Her*

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By (user no longer on site) over a year ago

If I had bought something from a shop and the tag was still on.... means you cant use the bag.... even though it belongs to you in fear of it setting off other shop alarms, if I had to make a journey then pay to park.... no I personally wouldnt ask for compensation but I think you are well within your rights to ask for it. I would also ignore other comments about you being petty and a tight sod!!! ( well thats how I read it anyway)

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By *iss__KittyWoman over a year ago

somewhere in Cornwall

If you feel you have a justification for going back, I would ring the shop first to explain the situation first. If you walk in with a tagged bag, receipt or not, they might suspect you of going back with the receipt and taking a second bag.

Ask to speak to the manager and explain what has happened and ask if they would be prepared to compensate you with a store credit note for the inconvenience.

If they wont and you can remove the tag safely, then that will save you a trip.

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By (user no longer on site) OP over a year ago

Quick up date, went back today and spoke to a very nice man who gave me a £5 credit note for the inconvenience without me even asking.

Thank you all for input

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By (user no longer on site) over a year ago

"Quick up date, went back today and spoke to a very nice man who gave me a £5 credit note for the inconvenience without me even asking.

Thank you all for input

Result

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By *teveanddebsCouple over a year ago

Norwich

"Compensation? For what exactly? This is whats wrong with society these days!!!

I'd be ashamed if I were you for even asking the question!

*Her*"

So you think that everyone should just put up and shut up, be left out of pocket for someone else's mistake?

If someone collided with your car would you expect them to pay for the damage? After all, they didn't do it deliberately.

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By *icecouple561Couple over a year ago
Forum Mod

East Sussex

"Compensation? For what exactly? This is whats wrong with society these days!!!

I'd be ashamed if I were you for even asking the question!

*Her*"

Very harsh indeed.

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By *icecouple561Couple over a year ago
Forum Mod

East Sussex

"Quick up date, went back today and spoke to a very nice man who gave me a £5 credit note for the inconvenience without me even asking.

Thank you all for input

Good customer service from the store. Good on you too for the adult way you've dealt with some of the less polite responses to your question.

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By (user no longer on site) OP over a year ago

"Quick up date, went back today and spoke to a very nice man who gave me a £5 credit note for the inconvenience without me even asking.

Thank you all for input

Good customer service from the store. Good on you too for the adult way you've dealt with some of the less polite responses to your question."

Thank you

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By (user no longer on site) over a year ago

"Quick up date, went back today and spoke to a very nice man who gave me a £5 credit note for the inconvenience without me even asking.

Thank you all for input

Good customer service from the store. Good on you too for the adult way you've dealt with some of the less polite responses to your question.

Thank you

Nice one lovely

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By *isscheekychopsWoman over a year ago

The land of grey peas and bacon

take the tag off yourself its easy....

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By *isscheekychopsWoman over a year ago

The land of grey peas and bacon

forget my last post its been taken off

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By *issHottieBottieWoman over a year ago

Kent

"Compensation? For what exactly? This is whats wrong with society these days!!!

I'd be ashamed if I were you for even asking the question!

*Her*"

I don't drive. It takes me nearly an hour to get to the nearest shopping centre to buy items I can't get in my little high street shops. So I don't go often. If I went and bought something and the security tag was left on the likelihood is I'd be buying it to use straight away ie an outfit for going out that night or maybe a gift for someone's birthday.

So even though I wouldn't want extra I'd expect them to at least reimburse my travel expenses for having to go back and get it sorted. After all that's at least 2 hours out of my day just for the journey with a 2 year old who doesn't like shopping which is why I don't go often

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By (user no longer on site) over a year ago

"Compensation? For what exactly? This is whats wrong with society these days!!!

I'd be ashamed if I were you for even asking the question!

*Her*"

This is a tad harsh... And if we all just put up and shut up it wouldn't encourage the shop assistants to pay attention when serving customers, leading to poor customer services.

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By *illyxWoman over a year ago

Bolton

"take the tag off yourself its easy....

I was about to suggest the same ha ha!

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By (user no longer on site) over a year ago

"Quick up date, went back today and spoke to a very nice man who gave me a £5 credit note for the inconvenience without me even asking.

Thank you all for input

That's good news and just goes to show that the shop in question values their customers

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By (user no longer on site) over a year ago

I've lost count on how many times this has happened to me. It's usually the fault of those damn self-service tills that are so popular yet blood curdling frustrating.

Do they have tag removal equipment on these tills ?

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By (user no longer on site) OP over a year ago

"I've lost count on how many times this has happened to me. It's usually the fault of those damn self-service tills that are so popular yet blood curdling frustrating.

Do they have tag removal equipment on these tills ?

No not that I'm aware of. I don't like but still use them tills , think I'm just a glutton for punishment as I always end up being longer than if I had gone to a maned till.

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By *uke olovingmanMan over a year ago

Gravesend

its worth a go moody ... you dont want to get covered in ink

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By *atisfy janeWoman over a year ago

Torquay

"I've read through the thread a couple of times now. The only fuss I can see Is from people wanting to shit stir.

Same old, same old. "

I think it's you doing the stirring with that comment, the Op asked a question in her original post, people gave their view on the matter and from what I could see the Op took part in a reasoned debate without getting upset about it....

You have taken it upon your self to be offended on her behalf....

The Op didn't seem to mind people giving their own opinions....so why are you?

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By *ittle_brat_evie!!Woman over a year ago

evesham

"I've lost count on how many times this has happened to me. It's usually the fault of those damn self-service tills that are so popular yet blood curdling frustrating.

Do they have tag removal equipment on these tills ?

Yrs. There is an assistants station with the facility to remove them. As a rule of thumb any non food item over £10 will have a tag on it so if you think it needs one removing best to check before you get home

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By *atisfy janeWoman over a year ago

Torquay

Anyway Moody, glad it all worked out, and good on you for not making a fuss about it in the shop

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By (user no longer on site) over a year ago

Glad it all worked out Moody. It's been a brilliant read.

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By (user no longer on site) OP over a year ago

"Anyway Moody, glad it all worked out, and good on you for not making a fuss about it in the shop"

I don't need any thanks as I never said anything about making a fuss. My original question was do I ask for compensation or not ,you were the one that mentioned fuss.

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By *atisfy janeWoman over a year ago

Torquay

Companies like Debenhams have constant staff appraisal exercises, they look for any excuse to tot up a few mistakes and use that as a stick to beat them with at a later date.

John Lewis are most famous for it, they describe their staff as 'partners' but tot up their mistakes when it comes to the annual staff bonus period and get rid of 'partners' just before the bonus is paid out using their mistakes and customer complaints as the perfect excuse to do so.

This is my point about customers 'causing a fuss' when something small goes wrong, and it is the reason why I personally would return an item that had a security tag on without expecting or looking for compensation....as in the long term there is always someone who has to answer for it, and that person may not be in a position where they can afford to lose their job.

Mass unemployment, with hundreds of people going for single job vacancies means employers can get rid of staff for the smallest of reasons.

But as a shop manager you would know that, and that fact made me a little surprised that you of all people would consider asking for compensation.

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By (user no longer on site) over a year ago

I have worked in enough shops as a

manager to know how to talk to people

without causing a fuss

Ahh moody the old " put a brick in the hand bag slap it around the sales persons chops and say take the tag of c@&t! " works every time

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By *Ryan-Man over a year ago

In Your Bush

"I've read through the thread a couple of times now. The only fuss I can see Is from people wanting to shit stir.

Same old, same old.

I think it's you doing the stirring with that comment"

Pfffft silly me. Pretty obvious I guess, seeing as I'm renowned for it

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By *atisfy janeWoman over a year ago

Torquay

"I've read through the thread a couple of times now. The only fuss I can see Is from people wanting to shit stir.

Same old, same old.

I think it's you doing the stirring with that comment

Pfffft silly me. Pretty obvious I guess, seeing as I'm renowned for it

There you go again Ryan...acting like the forum saviour.

Giving an opinion to a question asked on a thread isn't shit stirring....it's giving an opinion.

Or are opinions only valid if Ryan agrees with them?

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By *Ryan-Man over a year ago

In Your Bush

"I've read through the thread a couple of times now. The only fuss I can see Is from people wanting to shit stir.

Same old, same old.

I think it's you doing the stirring with that comment

Pfffft silly me. Pretty obvious I guess, seeing as I'm renowned for it

There you go again Ryan...acting like the forum saviour.

Giving an opinion to a question asked on a thread isn't shit stirring....it's giving an opinion.

Or are opinions only valid if Ryan agrees with them?

Keep on having a dig Jane. It's good to watch you reveal your colours

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By *ezebelWoman over a year ago

North of The Wall - youll need your vest

Closing this. Some people could start an argument in solitary confinement.

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