Why? What do they get from it?
Context: Storm Dorothea, bringing some hurricane force winds to this island. The ayuntamiento decided yesterday it would be safest to close schools for today, presumably given the mountainous terrain and dangers of transport etc.
Quite a number of hotel staff have therefore not been able to attend work. This is particularly, apparently, an issue for the domestic workers (mainly women, of course).
There's someone getting very irate that the bins in their room have not been emptied. Reception apologised and said the domestics who have made it are prioritising cleaning rooms of those who have departed and where new check-ins are expected. They might manage to come to other rooms later on. Said guest was asked either to wait or could take fresh bin bags and leave the rubbish in a designated spot.
Said guest went ballistic.
This is a storm that's left a few areas of the hotel damaged and out of bounds. Maintenance staff are out fixing stuff and making safe. Many domestics are stuck at home with their children, presumably unpaid for today and on the lowest salaries of anyone!
Argh!! It makes me so cross!! How can someone not understand the circumstances and be patient or understanding? |
Reply privately, Reply in forum +quote
or View forums list | |
Grade A, first class, penthouse suit cunts.
I can guarantee at the first opportunity they will be looking for some sort of discount or freebie to make up for this "inconvenience".
Christ. Service is slightly disrupted.
Shut the fuck up and put the bins out yourself.
Got other issues going on in your life? Suck it up cuntcake, so do toehr people. Especially the locals pote tally maybe having to risk their lives to travel to work just to empty your shit out of a bin.
Okay rant over... over entitled cunts. |
Reply privately, Reply in forum +quote
or View forums list | |
I mean, I've got a lot going on personally, but can cope with one day of our room not being attended by the domestics. I don't expect any freebies for the impact of the weather either! The only things that have stopped/have been negatively impacted are entertainment/activities outside/ in the pool and today's lack of domestic service. They've done a great job of keeping the wheels turning.
I'm a rubbish guest. I'll tidy up before the domestic staff come round  |
Reply privately, Reply in forum +quote
or View forums list | |
"Some people, quite simply, are cunts. There cuntishness knows no international borders. They care about nothing but themselves. "
I couldn’t agree more. And if unfortunately you have to be a cunt, try and be a decent cunt because nobody likes a shit-cunt!! |
Reply privately, Reply in forum +quote
or View forums list | |
"Maybe they have other things going on and this just nudged them over the edge
Still no need for behaving appallingly..
Well no
But worth remembering "
Unless you happen to be in the receiving of said appalling behaviour....not so easy then when you have someone yelling and swearing at you |
Reply privately, Reply in forum +quote
or View forums list | |
The last time we were in Majorca there was a catastrophic storm. Biblical rain, floods,people died, hotel staff lost their homes. Some people were complaining that certain areas of the hotel restaurant were unavailable because they were flooded and they had to wait to be served.
Honestly I just don't understand. |
Reply privately, Reply in forum +quote
or View forums list | |
I don’t condone the guests actions at all. That said it is interesting that the _hotel_ has made a conscious decision to prioritise people who are not currently guests over people who are.
The hotel could easily have decided not to clean the vacated rooms and focus on the existing guests.
They haven’t done that.
I get why they haven’t done that because if you arrive at a hotel and find the rooms are dirty and uncleaned then everyone would rally behind you and berate the hotel when you complain on line.
However as soon as you become a customer then you are seen as entitled if you want the same level of service.
This is purely a business decision by the management. |
Reply privately, Reply in forum +quote
or View forums list | |
"I don’t condone the guests actions at all. That said it is interesting that the _hotel_ has made a conscious decision to prioritise people who are not currently guests over people who are.
The hotel could easily have decided not to clean the vacated rooms and focus on the existing guests.
They haven’t done that.
I get why they haven’t done that because if you arrive at a hotel and find the rooms are dirty and uncleaned then everyone would rally behind you and berate the hotel when you complain on line.
However as soon as you become a customer then you are seen as entitled if you want the same level of service.
This is purely a business decision by the management."
They said domestics will try and get round other rooms later, after they've sorted out the vacated rooms. Can you imagine the distress to the reduced staff numbers if a coach load turn up to find no room prepared? All the person needed to do was wait till later or, for once and for very good reason, change the bin themselves and leave the bag for collection.
Staff are dealing with serious safety issues in some areas of the hotel where winds of over 100kmph overnight have damaged structures. It's hardly the staff being wilfully difficult. |
Reply privately, Reply in forum +quote
or View forums list | |
"I don’t condone the guests actions at all. That said it is interesting that the _hotel_ has made a conscious decision to prioritise people who are not currently guests over people who are.
The hotel could easily have decided not to clean the vacated rooms and focus on the existing guests.
They haven’t done that.
I get why they haven’t done that because if you arrive at a hotel and find the rooms are dirty and uncleaned then everyone would rally behind you and berate the hotel when you complain on line.
However as soon as you become a customer then you are seen as entitled if you want the same level of service.
This is purely a business decision by the management."
It’s almost like they’re running a business…
They’ve triaged the necessary work and assigned the resources that are available to the most important tasks to maintain a sustainable business |
Reply privately, Reply in forum +quote
or View forums list | |
"I don’t condone the guests actions at all. That said it is interesting that the _hotel_ has made a conscious decision to prioritise people who are not currently guests over people who are.
The hotel could easily have decided not to clean the vacated rooms and focus on the existing guests.
They haven’t done that.
I get why they haven’t done that because if you arrive at a hotel and find the rooms are dirty and uncleaned then everyone would rally behind you and berate the hotel when you complain on line.
However as soon as you become a customer then you are seen as entitled if you want the same level of service.
This is purely a business decision by the management.
They said domestics will try and get round other rooms later, after they've sorted out the vacated rooms. Can you imagine the distress to the reduced staff numbers if a coach load turn up to find no room prepared? All the person needed to do was wait till later or, for once and for very good reason, change the bin themselves and leave the bag for collection.
Staff are dealing with serious safety issues in some areas of the hotel where winds of over 100kmph overnight have damaged structures. It's hardly the staff being wilfully difficult. "
I can _totally_ understand the situation if a coach load turned up for uncleared rooms - that’s the whole point of my post.
A coach load of customers turns up to uncleaned rooms - everything kicks off and the hotel looks like the bad guy. Existing customer kicks off and they are the bad guy.
Like I said it is purely a business decsion by the management. |
Reply privately, Reply in forum +quote
or View forums list | |
"I don’t condone the guests actions at all. That said it is interesting that the _hotel_ has made a conscious decision to prioritise people who are not currently guests over people who are.
The hotel could easily have decided not to clean the vacated rooms and focus on the existing guests.
They haven’t done that.
I get why they haven’t done that because if you arrive at a hotel and find the rooms are dirty and uncleaned then everyone would rally behind you and berate the hotel when you complain on line.
However as soon as you become a customer then you are seen as entitled if you want the same level of service.
This is purely a business decision by the management."
Yeah, it's called triage. Prioritise where resources are best suited. It's the most sensible and logical thing to do regardless of a business decision or not. I expect it's also from a health and safety regulation aspect too. |
Reply privately, Reply in forum +quote
or View forums list | |
"I don’t condone the guests actions at all. That said it is interesting that the _hotel_ has made a conscious decision to prioritise people who are not currently guests over people who are.
The hotel could easily have decided not to clean the vacated rooms and focus on the existing guests.
They haven’t done that.
I get why they haven’t done that because if you arrive at a hotel and find the rooms are dirty and uncleaned then everyone would rally behind you and berate the hotel when you complain on line.
However as soon as you become a customer then you are seen as entitled if you want the same level of service.
This is purely a business decision by the management.
They said domestics will try and get round other rooms later, after they've sorted out the vacated rooms. Can you imagine the distress to the reduced staff numbers if a coach load turn up to find no room prepared? All the person needed to do was wait till later or, for once and for very good reason, change the bin themselves and leave the bag for collection.
Staff are dealing with serious safety issues in some areas of the hotel where winds of over 100kmph overnight have damaged structures. It's hardly the staff being wilfully difficult.
I can _totally_ understand the situation if a coach load turned up for uncleared rooms - that’s the whole point of my post.
A coach load of customers turns up to uncleaned rooms - everything kicks off and the hotel looks like the bad guy. Existing customer kicks off and they are the bad guy.
Like I said it is purely a business decsion by the management."
The hotel is a business. They have to continue to operate it as efficiently as they can, deploying available staff as best as they can, whilst, most crucially, maintaining safety for guests and staff.
From what I can see, they're doing a damned good job.
Mr KC has taken our recycling outside and if our beds don't get made and a towel in the shape of a swan isn't awaiting us later, we'll cope just fine. |
Reply privately, Reply in forum +quote
or View forums list | |
"I don’t condone the guests actions at all. That said it is interesting that the _hotel_ has made a conscious decision to prioritise people who are not currently guests over people who are.
The hotel could easily have decided not to clean the vacated rooms and focus on the existing guests.
They haven’t done that.
I get why they haven’t done that because if you arrive at a hotel and find the rooms are dirty and uncleaned then everyone would rally behind you and berate the hotel when you complain on line.
However as soon as you become a customer then you are seen as entitled if you want the same level of service.
This is purely a business decision by the management.
Yeah, it's called triage. Prioritise where resources are best suited. It's the most sensible and logical thing to do regardless of a business decision or not. I expect it's also from a health and safety regulation aspect too. "
I get that - just pointing out that the forum outage about the customers behaviour would be on the other foot if the coach load of tourists turned up. |
Reply privately, Reply in forum +quote
or View forums list | |
"I don’t condone the guests actions at all. That said it is interesting that the _hotel_ has made a conscious decision to prioritise people who are not currently guests over people who are.
The hotel could easily have decided not to clean the vacated rooms and focus on the existing guests.
They haven’t done that.
I get why they haven’t done that because if you arrive at a hotel and find the rooms are dirty and uncleaned then everyone would rally behind you and berate the hotel when you complain on line.
However as soon as you become a customer then you are seen as entitled if you want the same level of service.
This is purely a business decision by the management.
Yeah, it's called triage. Prioritise where resources are best suited. It's the most sensible and logical thing to do regardless of a business decision or not. I expect it's also from a health and safety regulation aspect too.
I get that - just pointing out that the forum outage about the customers behaviour would be on the other foot if the coach load of tourists turned up."
Ohhhh right, yes. In short, they would complain either way. Agreed. |
Reply privately, Reply in forum +quote
or View forums list | |
Well. The Norwegians have arrived. I think it was sensible to clean the rooms for those arriving because there's lots of new people.
Our room got cleaned so they're obviously making progress with the pre existing guests too, so almost certainly nowt for the aforementioned person to whinge about! |
Reply privately, Reply in forum +quote
or View forums list | |
» Add a new message to this topic
