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By (user no longer on site)
over a year ago
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"I've been on hold waiting to speak to someone at eon for over half an hour now 
Why do call centres never have enough staff?"
Because when you ring them on a 0870 or similar number they get a share of the cost of the call |
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By (user no longer on site)
over a year ago
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unless if its urgent keep holding
if not fone nearer to closing time 30 mins before - if you cant do that try 1st thing in morning you always get threw quite quick from 4pm onwards call centers are always busy |
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By (user no longer on site)
over a year ago
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As a fella who has worked a call center I can tell ya that it is because they are tragically understaffed. The basic ratio is 1 operator/technician for every 4 lines. It is a miserable existance and causes one to loathe the sound of a phone ringing. |
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Our number is 0870 and we answer the phone in 20 seconds so not all are bad.
If you get fed up of press 1 for, 2 for etc then sometimes ringing the sales rather than customer services and pretending you rang the wrong option, not only gives you more chance of geting the right dept but also manages to jump the queue
Scarlett |
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By (user no longer on site)
over a year ago
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"I've been on hold waiting to speak to someone at eon for over half an hour now
Why do call centres never have enough staff?"
Just don't I had the same with bloody shelias wheels yesterday arghhhhhhhhh |
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"As a fella who has worked a call center I can tell ya that it is because they are tragically understaffed. The basic ratio is 1 operator/technician for every 4 lines. It is a miserable existance and causes one to loathe the sound of a phone ringing."
You obviously work in the wrong call centre. Worked in one for 8 years and whist I hated the company in the end I loved speaking to people.
Call centres will use statistical analysis of data to calculate the optimum number of operators needed to man lines at certain times however this can be wrong if there is a sudden unexpected increase in calls or high levels if absence etc (we are in in norovirus season)
Most call centres will have a service level agreement if answering 80% Of calls in 20 seconds. |
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