Hi fabsters xx have received an item that I didn’t order but it is not eligible for a return! Any ideas from others in similar position where they were able to get it returned and refunded? Thanks in advance |
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"Hi fabsters xx have received an item that I didn’t order but it is not eligible for a return! Any ideas from others in similar position where they were able to get it returned and refunded? Thanks in advance"
If it’s a chain saw I’ll take it.
Got some big logs need choppin |
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By (user no longer on site) 33 weeks ago
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Just to be clear : you didn’t order it but your account HAS been charged?
Do you have a date / time the order was made (it should be in your orders section)
Seems weird that a random order has been made against your log in and charged to your account (and delivered to your address) that you had nothing to do with.
Maybe check your account security - have you been hacked!?  |
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All sorry my wording wasn’t clear! I did order an inflatable butt plug, but what was delivered was another type of inflatable butt plug (which I already have) but not the one I chose and ordered!! So it wasn’t the one I actually ordered but a different model (still in its bag and packaging - not opened). I understand why they will not take returns on these type of products but the delivered item is not the one I ordered - hope that’s clearer! Thank you all who have responded - very much appreciated x  |
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"All sorry my wording wasn’t clear! I did order an inflatable butt plug, but what was delivered was another type of inflatable butt plug (which I already have) but not the one I chose and ordered!! So it wasn’t the one I actually ordered but a different model (still in its bag and packaging - not opened). I understand why they will not take returns on these type of products but the delivered item is not the one I ordered - hope that’s clearer! Thank you all who have responded - very much appreciated x "
That’s not gonna work out for my choppin needs.
Send the bugger back |
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"That’s the problem…. How to send it back! When I go through the returns process, I get ‘the item is not eligible for return’!!
Any help / experience appreciated x "
Unfortunately I think you’re going to have to go through some kind of customer service request.
Which is frustrating.
Crap really. |
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"Yeah just use the customer service function, tbh I always found Amazon very helpful and they have refunded all my returns in a timely manner and no quibbles. "
Agreed! You just have to try and track down the right customer support / live chat channel to submit the request and then they usually arrange a refund no questions asked. Good luck Op! |
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"Yeah just use the customer service function, tbh I always found Amazon very helpful and they have refunded all my returns in a timely manner and no quibbles.
Agreed! You just have to try and track down the right customer support / live chat channel to submit the request and then they usually arrange a refund no questions asked. Good luck Op! "
Yes …. That’s the joy  |
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"If the item is not what you ordered contact the company with the evidence. It's likely they won't want the item back but will send out the one you ordered....free butt plug!!!
Evie "
Yes - but already have the same one … only do much space one has in the toy box…. Gonna need a bigger box! |
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"Yeah just use the customer service function, tbh I always found Amazon very helpful and they have refunded all my returns in a timely manner and no quibbles. "
Can’t find that function … Will need to go on the laptop and look I think. The mobile isn’t helpful! |
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