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By *ucspark OP Man
over a year ago
dudley |
I got called a coffee snob for sending back a terrible cup of latte last week. The lady who I was later told was very pretty was very put out. Is it wrong to send back coffee if it is awful, I think not. |
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By (user no longer on site)
over a year ago
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Its not wrong to complain about anything if your not happy with the product. Trouble is, not many do. They just don't return there again. We are a nation of moaners and not enough doers. So good on you for speaking out  |
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By (user no longer on site)
over a year ago
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We don't complain enough as a nation. People would rather not go back, instead of allowing the cafe/pub/restaurant to rectify bad service/food/drink.
If it was shit, then good on ya. Hope you got a refund or a new coffee! |
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We went for a family meal yesterday it was awful. 5 meals arrived after 7 of us had eaten ours. We mine was gross. I felt sorry for the young staff they really tried they needed more staff there. We use the place a lot and is normaly good. I will contact their head office this afternoon when I get a quiet time at work. |
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By (user no longer on site)
over a year ago
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If it was made correctly in the first place, it wouldn't need returning.. Quite often I've taken coffee back cos its luke warm. Coffee should and needs to be hot ! |
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By *anSusieCouple
over a year ago
Midlothian |
"I got another coffee made by the owner who is my mate, but she did sound shocked that I had returned it.  "
selfproclaimed coffeesnob here  ....you had every right to return it...beeing pretty is no excuse for serving a bad coffee 
(susie) |
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By *emmefataleWoman
over a year ago
dirtybigbadsgirlville |
"I got another coffee made by the owner who is my mate, but she did sound shocked that I had returned it.
selfproclaimed coffeesnob here ....you had every right to return it...beeing pretty is no excuse for serving a bad coffee
(susie)"
Im a coffesnob too then, coffee needs to be hot but not boiling, ive lost count of the luke warm or damn near cold coffee i have sent back. |
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Funnily enough I have had poor and inconsistent Latte's in various coffee shops but NEVER at Nero's Coffee....who have always given me a perfect Latte which has been consistent in taste in all of their coffee shops. |
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By (user no longer on site)
over a year ago
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"Funnily enough I have had poor and inconsistent Latte's in various coffee shops but NEVER at Nero's Coffee....who have always given me a perfect Latte which has been consistent in taste in all of their coffee shops."
Yup, never thought I'd say that about a large chain, but we love ours here in Weston. Young staff but they're switched on too, which helps. X |
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By (user no longer on site)
over a year ago
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I am a coffee snob and proud of it. We are Portuguese and its part of our culture to appreciate good coffee. So if I get served coffee that is of a low standard, we don't hold back and complain.  |
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Not a coffee but did send a meal back on Saturday evening. After waiting an age my steak arrived after the other meal was brought and instead of the rare steak I order, came medium well.
The young guy said they were a chef down, we asked to see the manager, who infomred us that no, they weren't a chef down. We were offered another glass of wine, which we accepted. After my steak arrived this time cooked to perfection. We were offered a sweet. We don't eat them so declined, saying that a bottle of wine to take out would be acceptable. Which we got.
It really does pay to complain |
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By (user no longer on site)
over a year ago
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"We don't complain enough as a nation. People would rather not go back, instead of allowing the cafe/pub/restaurant to rectify bad service/food/drink.
If it was shit, then good on ya. Hope you got a refund or a new coffee!"
Working in the hospitality industry, I would agree with the above. But when we do complain, we wait until we are worked up and then become unreasonsble. I have lost count of the number of times people have lost their rag with me before I have had chance to resolve the issue. If you are friendly and calm and put your grievance across articulatley, I am more likely to bend over backwards to recompense your grievance and go that extra mile. If you just say " this is shit!". Iam going to.do the bare minimum for you..
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By (user no longer on site)
over a year ago
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"We don't complain enough as a nation. People would rather not go back, instead of allowing the cafe/pub/restaurant to rectify bad service/food/drink.
If it was shit, then good on ya. Hope you got a refund or a new coffee!
Working in the hospitality industry, I would agree with the above. But when we do complain, we wait until we are worked up and then become unreasonsble. I have lost count of the number of times people have lost their rag with me before I have had chance to resolve the issue. If you are friendly and calm and put your grievance across articulatley, I am more likely to bend over backwards to recompense your grievance and go that extra mile. If you just say " this is shit!". Iam going to.do the bare minimum for you..
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My whole family has worked in Hotel and catering, so I absolutely agree with this. No need for rudeness. If you lose your rag, then you've already lost.
My old boss had a great saying:
The squeaky wheel gets the grease! |
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By (user no longer on site)
over a year ago
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Op - good for you! My personal favourite is a double Macchiato. 'Most' (but not all) coffee shops haven't got a clue how to make a real one, although it's dead easy - the worst culprit being a chain whose name rhymes with foster.... Lost count of how many times I've had places remake it.
You absolutely did right to send it back - specially if they were taking somewhere between £2-4 off you for it!! |
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By (user no longer on site)
over a year ago
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"Op - good for you! My personal favourite is a double Macchiato. 'Most' (but not all) coffee shops haven't got a clue how to make a real one, although it's dead easy - the worst culprit being a chain whose name rhymes with foster.... Lost count of how many times I've had places remake it.
You absolutely did right to send it back - specially if they were taking somewhere between £2-4 off you for it!! "
Costa use Robusta beans in their blend, which I thoroughly object to. Makes the coffee taste like bloody Nescafe.
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By *londeCazWoman
over a year ago
Arse End of the Universe, Cumbria |
Not a coffee snob, but wouldn't hesitate to send a lukewarm brew back and have done on several occasions...once in a Cafe Rouge in Center Parcs (I think) I sent back all 3 of our breakfasts (barely cooked sausage) and sent the peely-wally excuse for a pot of tea back twice till we got a decent pot on the 3rd attempt...my sister and my friend were mortified and would have just left the uncooked stuff and forced the tea down but I wasn't assertive rather than arsey and we ended up with a decent breakfast and brew and the bill was waived for us |
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