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Would you take your shoes back after 6 months!
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By (user no longer on site) OP
over a year ago
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Am I being unreasonable and tight? I feel like maybe I am but what do you think?
I bought a pair of Converse in January, less than six months ago. I maybe wear them once or twice a week.
I've noticed the heel has always been uncomfortable on them, but today it completely snapped and now there's like plastic/hard farbic or whatever it is that keeps the shoe shape poking out making them very painful and pretty much, unwearable. I paid like 90 euro for these shoes.
Am I being a bit of a fucker for considering going to the store to see if they can exchange them?
I dunno, I don't expect them to last a lifetime. But I am so annoyed they've broken, especially when they cost so much money and were a big treat to myself. If it was a shitty pair of shoes then fine, but these are special. *sobs*
What would you do?
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By (user no longer on site)
over a year ago
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"You have nothing to lose by trying? Perhaps contract customer services directly at converse?
I'm always disappointed at how quickly my dogs wear out "
How far are you walking them? |
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By *oggoneMan
over a year ago
Derry |
"Am I being unreasonable and tight? I feel like maybe I am but what do you think?
I bought a pair of Converse in January, less than six months ago. I maybe wear them once or twice a week.
I've noticed the heel has always been uncomfortable on them, but today it completely snapped and now there's like plastic/hard farbic or whatever it is that keeps the shoe shape poking out making them very painful and pretty much, unwearable. I paid like 90 euro for these shoes.
Am I being a bit of a fucker for considering going to the store to see if they can exchange them?
I dunno, I don't expect them to last a lifetime. But I am so annoyed they've broken, especially when they cost so much money and were a big treat to myself. If it was a shitty pair of shoes then fine, but these are special. *sobs*
What would you do?
"
If it wasn't wear and tear then yes do it. Expect some pushback from the shop though.
I had an issue with ecco boots I went back 10 weeks the shop tried to fob me off I had to persist. Ecco didn't fight me though, they acknowledged it was a manufacturing fault |
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By *oodmessMan
over a year ago
yumsville |
Had a pair of trainers about a week and the sole fell off after kicking a football. I thought you couldn't get refunds once worn outside but was just gutted anyway, so threw them in the bin and never bought the brand again. |
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By (user no longer on site) OP
over a year ago
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I did speak to Schuh and they said pop into store so they can check the item for a fault. But then I was bit embarrassed thinking should I do it? Because I obviously have used them and feel like maybe I'm being precious because I never have fancy footwear.
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By (user no longer on site)
over a year ago
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"I did speak to Schuh and they said pop into store so they can check the item for a fault. But then I was bit embarrassed thinking should I do it? Because I obviously have used them and feel like maybe I'm being precious because I never have fancy footwear.
"
Girl, if you don’t get yourself to that store… |
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By (user no longer on site)
over a year ago
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"I did speak to Schuh and they said pop into store so they can check the item for a fault. But then I was bit embarrassed thinking should I do it? Because I obviously have used them and feel like maybe I'm being precious because I never have fancy footwear.
"
Take them back. You are entitled (in law) to expect an item be fit for purpose. Faults happen. |
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By (user no longer on site) OP
over a year ago
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"I did speak to Schuh and they said pop into store so they can check the item for a fault. But then I was bit embarrassed thinking should I do it? Because I obviously have used them and feel like maybe I'm being precious because I never have fancy footwear.
Girl, if you don’t get yourself to that store…"
OK I'm gonna do it!
I deserve better.  |
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By *oodmessMan
over a year ago
yumsville |
"
If it wasn't wear and tear then yes do it. Expect some pushback from the shop though.
I had an issue with ecco boots I went back 10 weeks the shop tried to fob me off I had to persist. Ecco didn't fight me though, they acknowledged it was a manufacturing fault"
Ecco were great not had a pair in years, my last ones lasted me around 10 yrs |
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By *aitonelMan
over a year ago
Liverpool |
"I did speak to Schuh and they said pop into store so they can check the item for a fault. But then I was bit embarrassed thinking should I do it? Because I obviously have used them and feel like maybe I'm being precious because I never have fancy footwear.
Girl, if you don’t get yourself to that store…
OK I'm gonna do it!
I deserve better. "
As an overthinker myself, I agree with this. Definitely see about getting it sorted |
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Schuh are pretty good though I think 6 months does seem like a long time for them to get involved, you may be better off getting in touch with converse directly, anything is worth a try and you have nothing to lose. |
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By (user no longer on site) OP
over a year ago
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"I did speak to Schuh and they said pop into store so they can check the item for a fault. But then I was bit embarrassed thinking should I do it? Because I obviously have used them and feel like maybe I'm being precious because I never have fancy footwear.
Girl, if you don’t get yourself to that store…
OK I'm gonna do it!
I deserve better.
As an overthinker myself, I agree with this. Definitely see about getting it sorted "
I will! I'm gonna be a strong independent woman ask them to look at my shoe.
I'm gutted because they don't have stock of the Converse I have anymore and I can't find them anywhere online so if they do offer to exchange I'll have to find another pair and none are as pretty.  |
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By (user no longer on site)
over a year ago
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"You have nothing to lose by trying? Perhaps contract customer services directly at converse?
I'm always disappointed at how quickly my dogs wear out
How far are you walking them? "
20k a day |
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By *bi HaiveMan
over a year ago
Forum Mod Cheeseville, Somerset |
"You have nothing to lose by trying? Perhaps contract customer services directly at converse?
I'm always disappointed at how quickly my dogs wear out
How far are you walking them? "
I suppose it depends how old they are too. Puppies pass out quite quickly.
A |
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By *oggoneMan
over a year ago
Derry |
"
If it wasn't wear and tear then yes do it. Expect some pushback from the shop though.
I had an issue with ecco boots I went back 10 weeks the shop tried to fob me off I had to persist. Ecco didn't fight me though, they acknowledged it was a manufacturing fault.
Ecco were great not had a pair in years, my last ones lasted me around 10 yrs"
Been wearing them forever, I still wear them but went to a different store for my next pair. |
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By *oodmessMan
over a year ago
yumsville |
"
If it wasn't wear and tear then yes do it. Expect some pushback from the shop though.
I had an issue with ecco boots I went back 10 weeks the shop tried to fob me off I had to persist. Ecco didn't fight me though, they acknowledged it was a manufacturing fault.
Ecco were great not had a pair in years, my last ones lasted me around 10 yrs
Been wearing them forever, I still wear them but went to a different store for my next pair."
I threw mine out as I was having a tidy up but they were still capable to muck around in - the amount of walking I did in them was unbelievable. |
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By (user no longer on site)
over a year ago
|
"You have nothing to lose by trying? Perhaps contract customer services directly at converse?
I'm always disappointed at how quickly my dogs wear out
How far are you walking them?
20k a day "
Poor dogs  |
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By (user no longer on site) OP
over a year ago
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"It depends how far you walk when you wear them once or twice a week. I'd contact Converse personally."
I would say I do a good 10,000 at minimum most times I've worn them. But that's just on standard pavement not in the rain/beach/muddy fields etc.
I'll take them to Schuh and see what they say but I've got a bad feeling they won't be willing to replace them since it has been so long. If they won't help me I'll contact Converse and keep my fingers crossed.
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By *oodmessMan
over a year ago
yumsville |
"Now I must look up Ecco shoes. I've never heard of the brand but they sound like a good investment.  "
I looked them up the yesterday and couldn't get on their site. Some kind of 501 error gateway message kept coming up. I think they are still trading but was only able to find any through independent stores - they do a few leather sneaker type trainers, all the others seemed to be gortex boots and no inbetween |
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Consumer rights are in your favour here ... it reasonable to expect the goods to last more than 6 months.
Your contract is with the store where you purchased them so they should deal with the issue for you.
If you are looking for a replacement pair then this should be straightforward, if they have a suitable pair available. |
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By *TG3Man
over a year ago
Dorchester |
"Am I being unreasonable and tight? I feel like maybe I am but what do you think?
I bought a pair of Converse in January, less than six months ago. I maybe wear them once or twice a week.
I've noticed the heel has always been uncomfortable on them, but today it completely snapped and now there's like plastic/hard farbic or whatever it is that keeps the shoe shape poking out making them very painful and pretty much, unwearable. I paid like 90 euro for these shoes.
Am I being a bit of a fucker for considering going to the store to see if they can exchange them?
I dunno, I don't expect them to last a lifetime. But I am so annoyed they've broken, especially when they cost so much money and were a big treat to myself. If it was a shitty pair of shoes then fine, but these are special. *sobs*
What would you do?
"
take em back  |
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I’ve had similar problems when spending 195 on some shoes after 6 months I took them back
And told them I had lost the receipt I’ve had them
Nearly 3 months and look at them, I got a new pair off them !!! |
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By *rHotNottsMan
over a year ago
Dubai & Nottingham |
I’d definitely return them to converse, contact them via twitter or Facebook you will get instant help , they will ask for photos and then arrange the return.
I do this quite a lot with premium brands, they don’t want negative feedback , it’s far cheaper to be nice to you |
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By *rHotNottsMan
over a year ago
Dubai & Nottingham |
"Consumer rights are in your favour here ... it reasonable to expect the goods to last more than 6 months.
Your contract is with the store where you purchased them so they should deal with the issue for you.
If you are looking for a replacement pair then this should be straightforward, if they have a suitable pair available. "
This isn’t true.
Consumer rights specify no time limits and unless you’re going to take them to court the merchant doesn’t have to do anything.
After the merchants returns policy expires, high end brands, far easier to deal with the brand direct |
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By *ad NannaWoman
over a year ago
East London |
Being me, I'd probably bin them and not buy them again, as I'm lazy.
But, you're you, so I will say speak directly to the makers via email and explain what has happened.
They should last much longer than 6 months, with that amount of wear.
My daughter lives in hers and they last much longer than 6 months without breaking.
You may find they replace them or send a prepaid card without and quibble. |
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Okay LBC ....... here I go. Take them back. Just take them back.
1. The shop isn't any longer responsible BUT most would exchange or refund cos they don't want the hassle or bad publicity and the biggest BUT is you've nothing to lose so ..... take them back.
If they say that the manufacturer is at fault ( they are right but ......) politely use the line.... Perhaps but I bought them from you and feel that you could deal with the manufacturer.
Just take them back cos if you don't then you wont get a new pair but if you do then you might get a new pair.
Off you go ....... go on ...... take em back. |
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By *r TriomanMan
over a year ago
Chippenham Malmesbury area |
Take them back OP, the should last a good few years.
In my mind, you return them, the manufacturer investigates the fault and if they are at fault, they rectify the issue and we all get better shoes. In reality, you get your money back and your shoes go in the bin. |
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"Consumer rights are in your favour here ... it reasonable to expect the goods to last more than 6 months.
Your contract is with the store where you purchased them so they should deal with the issue for you.
If you are looking for a replacement pair then this should be straightforward, if they have a suitable pair available.
This isn’t true.
Consumer rights specify no time limits and unless you’re going to take them to court the merchant doesn’t have to do anything.
After the merchants returns policy expires, high end brands, far easier to deal with the brand direct "
I think that you will find it is true ... https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/ |
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