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The "covid" excuse
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As i was waiting in a queue on phone, listening to how important my call was to them but how there were high call volumes and... Covid... Just covid.
Anyone else had enough of companies continuing to use covid as an excuse for fucking awful service?
Failing that.. What's the best excuse youve heard for companies providing zero service?
And folks please dont go off piste into all the other covid stuff which has been done many times over. |
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By (user no longer on site)
over a year ago
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I think by now there has been plenty of time for businesses to have devised Covid compliant working practices. To have failed to do so smacks of inefficiency |
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Covid is still being used as an excuse now even though all the restrictions were lifted long ago.
I stayed in a hotel in London all last week and in all that time my bed was only made on one occasion and the fresh towels were just dumped on my unmade bed each day and the room top ups for tea and coffee etc were random or non existent.
When i raised these issues with the management i was told it was due to Covid restrictions wtf
The restrictions were lifted long ago and if i'm paying just short of a grand for a week i do expect a bit more than just an unmade bed for my hard earned money, after all thats what the hotel charge me for and if i'm paying that sort of money just for a room i expect to be treated better.
Needless to say i've raised the issue with their head office but i'm not holding my breath for any reasonable or justifiable reply.
Thats definitely one place i will not be using ever again, shame really as i've stayed there a lot over the years as its ideally located for transport and what i want to do. |
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By (user no longer on site)
over a year ago
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My monitored alarm company would only offer me a single service date as they had an engineer in my area on that day in order to “reduce their carbon footprint” and that I should take a day off work in order to support them in their policy. |
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"If a company has an unusually high number of staff absent due to covid, what would you like them to do?"
They weren't short staffed though, they had staff just wandering about doing bugger all just couldn't be arsed. |
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"If a company has an unusually high number of staff absent due to covid, what would you like them to do?
They weren't short staffed though, they had staff just wandering about doing bugger all just couldn't be arsed."
And even if they were short staffed the should have made it clear from the start but never once did they blame being short staffed just tried to use the Covid card as an excuse to defend their poor service and attitude towards the customers issues |
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By *bi HaiveMan
over a year ago
Forum Mod Cheeseville, Somerset |
The one thing that's still hanging around post covid that passes me off is the practice of couriers and postmen not ringing doorbells anymore when delivering.
Stuff that should be signed for is left outside in all weathers in insecure locations.
We have a video doorbell so I get an alert and if I'm in the house I'll try and catch them when they arrive.
It must be costing businesses huge amounts in compensation when people have to claim for something that's gone missing, not including of course the number of lying bastards that will say they never recieved something that was actually delivered.
Surely by now they can start knocking on doors/ringing bells again?  
A |
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"Covid is still being used as an excuse now even though all the restrictions were lifted long ago.
I stayed in a hotel in London all last week and in all that time my bed was only made on one occasion and the fresh towels were just dumped on my unmade bed each day and the room top ups for tea and coffee etc were random or non existent.
When i raised these issues with the management i was told it was due to Covid restrictions wtf
The restrictions were lifted long ago and if i'm paying just short of a grand for a week i do expect a bit more than just an unmade bed for my hard earned money, after all thats what the hotel charge me for and if i'm paying that sort of money just for a room i expect to be treated better.
Needless to say i've raised the issue with their head office but i'm not holding my breath for any reasonable or justifiable reply.
Thats definitely one place i will not be using ever again, shame really as i've stayed there a lot over the years as its ideally located for transport and what i want to do."
We've had similar experiences at hotels in Bude and Chester. Covid wasn't mentioned as a reason and the staff didn't seem bothered at all!
Mike |
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"Local GP practice is still using Covid restrictions as an excuse not to see patients. You get a call from a GP to see if you warrant going in to see them. "
My GP does this in addition to appointments - and I find it to be an improvement. I'm seen quicker when I need to be seen, and I don't have to go in when it's possible to do with a phone call. |
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By *ohn KanakaMan
over a year ago
Not all that North of North London |
"Local GP practice is still using Covid restrictions as an excuse not to see patients. You get a call from a GP to see if you warrant going in to see them.
My GP does this in addition to appointments - and I find it to be an improvement. I'm seen quicker when I need to be seen, and I don't have to go in when it's possible to do with a phone call."
Exactly, I'd rather spend 5 minutes on the phone than have to go in to my surgery, it's more efficient fir everyone |
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"Local GP practice is still using Covid restrictions as an excuse not to see patients. You get a call from a GP to see if you warrant going in to see them. "
Totally agree 100%.
When you call them up, you get a precorded message that's 15 minutes long that basically says, "are you sure you need a GP? Can't you go online, call NHS or go to the pharmacy!" |
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"Local GP practice is still using Covid restrictions as an excuse not to see patients. You get a call from a GP to see if you warrant going in to see them.
My GP does this in addition to appointments - and I find it to be an improvement. I'm seen quicker when I need to be seen, and I don't have to go in when it's possible to do with a phone call.
Exactly, I'd rather spend 5 minutes on the phone than have to go in to my surgery, it's more efficient fir everyone "
And when I do need to go in after that, it's days not weeks |
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By *vilgasamWoman
over a year ago
The dot in the i |
"Local GP practice is still using Covid restrictions as an excuse not to see patients. You get a call from a GP to see if you warrant going in to see them.
My GP does this in addition to appointments - and I find it to be an improvement. I'm seen quicker when I need to be seen, and I don't have to go in when it's possible to do with a phone call.
Exactly, I'd rather spend 5 minutes on the phone than have to go in to my surgery, it's more efficient fir everyone
And when I do need to go in after that, it's days not weeks "
Yes and no only because they did this with my elderly father, the call was easier sure but they asked him to take pictures and email them, he can’t do that, he’s over 60, he can just about answer a mobile phone call, he had me to help but not everyone has someone. They ended up asking him to come in anyway so one appointment became 2 which seems less time efficient tbh |
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"Local GP practice is still using Covid restrictions as an excuse not to see patients. You get a call from a GP to see if you warrant going in to see them.
My GP does this in addition to appointments - and I find it to be an improvement. I'm seen quicker when I need to be seen, and I don't have to go in when it's possible to do with a phone call.
Exactly, I'd rather spend 5 minutes on the phone than have to go in to my surgery, it's more efficient fir everyone
And when I do need to go in after that, it's days not weeks
Yes and no only because they did this with my elderly father, the call was easier sure but they asked him to take pictures and email them, he can’t do that, he’s over 60, he can just about answer a mobile phone call, he had me to help but not everyone has someone. They ended up asking him to come in anyway so one appointment became 2 which seems less time efficient tbh"
I'm speaking to my experience, not everyone's experience.
I think it's an innovation which has benefited *me*. |
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By *avie65Man
over a year ago
In the west. |
"Local GP practice is still using Covid restrictions as an excuse not to see patients. You get a call from a GP to see if you warrant going in to see them.
My GP does this in addition to appointments - and I find it to be an improvement. I'm seen quicker when I need to be seen, and I don't have to go in when it's possible to do with a phone call.
Exactly, I'd rather spend 5 minutes on the phone than have to go in to my surgery, it's more efficient fir everyone "
This has worked pretty well at my GP surgery. I've had telephone consultations and been in to see them if it's needed. |
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By (user no longer on site)
over a year ago
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I work in a nursing home and until about a month ago we was still doing video consultations during the GP weekly "visit".
Thankfully a newer doctor decided that person to person was better, I do understand obviously working in a nursing home my residents are vulnerable but they can still go off to a hospital appointment and come into contact with alot more people.
We are still wearing masks at work, we finally had the message on Christmas Eve we could remove them, 2 days later we were struck by a bug so they went back on, we were able to remove them about three weeks ago now, now covid strikes again, so on they go again. I don't mind, I started there during covid, so it's always been normal to me. |
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"Local GP practice is still using Covid restrictions as an excuse not to see patients. You get a call from a GP to see if you warrant going in to see them.
My GP does this in addition to appointments - and I find it to be an improvement. I'm seen quicker when I need to be seen, and I don't have to go in when it's possible to do with a phone call.
Exactly, I'd rather spend 5 minutes on the phone than have to go in to my surgery, it's more efficient fir everyone
This has worked pretty well at my GP surgery. I've had telephone consultations and been in to see them if it's needed. "
Yeah. I don't think it's a one size fits all strategy.
As someone who does community work with older people, I can well see GPs asking if phone consults (and emailed pictures where appropriate) would work for patients to speed things up. There are some savvy nonagenarians who'll send pictures of that nasty rash, and some less savvy sextagenerians who can't. |
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" they asked him to take pictures and email them, he can’t do that, he’s over 60, he can just about answer a mobile phone call"
Blimey, I am not too many years away from 60! Sorry for being flippant, I am sure your dad has his own special circumstances, but some of us can still manage to keep up with modern technology despite our advancing years!
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By (user no longer on site)
over a year ago
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They are hardly going to admit to chronic underfunding and cost cutting in their services are they? That would mean they didn't give two figs about you or your custom. |
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" they asked him to take pictures and email them, he can’t do that, he’s over 60, he can just about answer a mobile phone call Blimey, I am not too many years away from 60! Sorry for being flippant, I am sure your dad has his own special circumstances, but some of us can still manage to keep up with modern technology despite our advancing years!"
I think 60 is younger, technologically, than most of us think it is. |
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"They are hardly going to admit to chronic underfunding and cost cutting in their services are they? That would mean they didn't give two figs about you or your custom."
Mmhm.
There are some services I've called where they've been saying "unexpected high volume of calls" for over a decade.
I see it as "we're too cheap to hire enough staff" (I'm thinking about private businesses) |
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It's not a case of shit service, it's a case of companies knowing that a majority of people will not complain if covid is the excuse for their penny pinching attempts to scrimp on service..
Hotels are the worst for it, solely done to negate the need for big cleaning teams and solve the staffing issues they were suffering from last year.
Maybe they should use a more plausible excuse; trying to reduce unnecessary laundry to help prevent pollution and drive down energy usage. |
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"It's not a case of shit service, it's a case of companies knowing that a majority of people will not complain if covid is the excuse for their penny pinching attempts to scrimp on service..
Hotels are the worst for it, solely done to negate the need for big cleaning teams and solve the staffing issues they were suffering from last year.
Maybe they should use a more plausible excuse; trying to reduce unnecessary laundry to help prevent pollution and drive down energy usage. "
That'll make the oppositional defiant disorder climate deniers lose their shit  |
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