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any pc whizzes around need some help pls
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By *azzaahh OP Woman
over a year ago
north wales / chester |
Can't connect my laptop to internet ..it connects but then says local only and can't get any pages open ...daughters laptop And phone connect ok
im not very technical so plain speak please lol
any help really appreciated  |
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By (user no longer on site)
over a year ago
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Turn off for about 10 mins then back on and you will get a new connection at you local exchange turn off and on quickly won't do this.
It common for customers to have problems after the new year with there Internet supplier due to many new customers be added to the network mine has done something similar now and again the last few weeks |
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By (user no longer on site)
over a year ago
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sorry I didn't realize that some equipment was working and only your laptop wasnt.
Have you had it working at all?
Sometimes you have to change the wireless channel on your router as some devices work on certain channel better than others but you would need some knowhow to do that.
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By (user no longer on site)
over a year ago
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whatever the wireless password is in your router you need to click your router name on your laptop then it will ask for passkey then enter it.
It should allow Internet access then |
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By *azzaahh OP Woman
over a year ago
north wales / chester |
"sorry I didn't realize that some equipment was working and only your laptop wasnt.
Have you had it working at all?
Sometimes you have to change the wireless channel on your router as some devices work on certain channel better than others but you would need some knowhow to do that.
"
new supplier three weeks ago not had laptop connected yet no have keep trying but give up |
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By *umourCouple
over a year ago
Rushden |
It can't be the Router!!! Her daughters laptop and phone connect OK!
It may be that your connection on the lappy has corrupted. Not had that for a long time, but it can happen. Go into your network connections (or network and sharing centre) and look for Trouble shoot connection or similar. Run that and see if it can tell you what is wrong. Alternatively, set up a new network connection with your existing router. If that works (after giving it a new name) delete your old connection... Your daughter may have to do the same if you delete the old connection... |
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By *azzaahh OP Woman
over a year ago
north wales / chester |
"whatever the wireless password is in your router you need to click your router name on your laptop then it will ask for passkey then enter it.
It should allow Internet access then"
it connects but Local only which is no use |
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By (user no longer on site)
over a year ago
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local only means it can connect to other devices on your router i.e other computers but not the internet.
have you tried plugging in the router with a cable first to see if it works? |
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By *umourCouple
over a year ago
Rushden |
"whatever the wireless password is in your router you need to click your router name on your laptop then it will ask for passkey then enter it.
It should allow Internet access then
it connects but Local only which is no use"
Is it connecting so you can see other computers on the network? |
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"It can't be the Router!!! Her daughters laptop and phone connect OK!
It may be that your connection on the lappy has corrupted. Not had that for a long time, but it can happen. Go into your network connections (or network and sharing centre) and look for Trouble shoot connection or similar. Run that and see if it can tell you what is wrong. Alternatively, set up a new network connection with your existing router. If that works (after giving it a new name) delete your old connection... Your daughter may have to do the same if you delete the old connection..."
Mine connects to my phone but not my lappy sometimes and the reboot thing works.
I agree that setting up a new connection could work to.....mine needs that sometimes to, maybe I need a new laptop lol  |
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By *azzaahh OP Woman
over a year ago
north wales / chester |
"It can't be the Router!!! Her daughters laptop and phone connect OK!
It may be that your connection on the lappy has corrupted. Not had that for a long time, but it can happen. Go into your network connections (or network and sharing centre) and look for Trouble shoot connection or similar. Run that and see if it can tell you what is wrong. Alternatively, set up a new network connection with your existing router. If that works (after giving it a new name) delete your old connection... Your daughter may have to do the same if you delete the old connection..."
oh gawd thats beyond me lol |
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By *azzaahh OP Woman
over a year ago
north wales / chester |
"local only means it can connect to other devices on your router i.e other computers but not the internet.
have you tried plugging in the router with a cable first to see if it works?"
is it a yello cable ...told u I'm thick  |
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By (user no longer on site)
over a year ago
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hover curser over the internet conection icon in the bottom right hand corner of the screen right click and a box will apear scroll down to repair conection and windows should sort the problem out for you
it sounds like you have an IP conflict its not the router its the laptop itself that is the problem |
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By *azzaahh OP Woman
over a year ago
north wales / chester |
"whatever the wireless password is in your router you need to click your router name on your laptop then it will ask for passkey then enter it.
It should allow Internet access then
it connects but Local only which is no use
Is it connecting so you can see other computers on the network?"
can see daughters but not phone |
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By (user no longer on site)
over a year ago
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"It can't be the Router!!! Her daughters laptop and phone connect OK!
It may be that your connection on the lappy has corrupted. Not had that for a long time, but it can happen. Go into your network connections (or network and sharing centre) and look for Trouble shoot connection or similar. Run that and see if it can tell you what is wrong. Alternatively, set up a new network connection with your existing router. If that works (after giving it a new name) delete your old connection... Your daughter may have to do the same if you delete the old connection...
oh gawd thats beyond me lol"
Right click mouse over wireless icon ( normally near clock)
Click troubleshoot connections
If no problem is found, click on wireless icon again, find your connection and choose forget this connection.
Let list refresh. Re type password (on router) and you should be able to connect |
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By (user no longer on site)
over a year ago
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I've come across similar problems many times were everything connected but one laptop I changed the wireless channel on the router the worked.
Some built in wireless in some laptops dont like certain freq channels on routers they dont always work very well.
Buying a good quality USB wireless adapter is always a good thing I work as IT technician and this solves it usually
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By *azzaahh OP Woman
over a year ago
north wales / chester |
"hover curser over the internet conection icon in the bottom right hand corner of the screen right click and a box will apear scroll down to repair conection and windows should sort the problem out for you
it sounds like you have an IP conflict its not the router its the laptop itself that is the problem"
ok done that says
problem with network router or broadband might be preventing internet innevtion
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By (user no longer on site)
over a year ago
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my advice is unless you know how to change some wireless settings in the router is buy a usb wireless adapter belkin netgear or borrow one of someone to try |
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By *azzaahh OP Woman
over a year ago
north wales / chester |
Got halfway through now says there still seems to he a problem checking for other network problem.....now says windows tried repair but prob still exists modem ir router not available ..but all lights ate on router |
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By (user no longer on site)
over a year ago
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right first turn off laptop then go to router on the side were the power cable goes in you should see a small hole get a paper clip or a pin and insert it slowly and you should feel it click hold in for 5 seconds the realise and restart laptop this will clear the dns cash inside the router this should work if not you will have to call your network provider as they will have to reset the router for you |
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It is possible it is Internet Explorer if the router is connected - IE may be set to work offline.
Click, File and from the drop down list where is says 'Work Offline' - if there is a tick next to the wording, click the wording again, this will put IE back online. |
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By *azzaahh OP Woman
over a year ago
north wales / chester |
"right first turn off laptop then go to router on the side were the power cable goes in you should see a small hole get a paper clip or a pin and insert it slowly and you should feel it click hold in for 5 seconds the realise and restart laptop this will clear the dns cash inside the router this should work if not you will have to call your network provider as they will have to reset the router for you"
.
Ok will try xx |
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By (user no longer on site)
over a year ago
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"dont do that it will lose all network settings and then nothing will work in the house at all.
"
Only takes seconds to reset network after master reset on router, quick case of re inputting password and job done |
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By (user no longer on site)
over a year ago
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"dont do that it will lose all network settings and then nothing will work in the house at all.
"
Only takes seconds to reset network after master reset on router, quick case of re inputting password and job done |
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By (user no longer on site)
over a year ago
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not been funny but its cache also DNS stands for domain name server which changes IP address to web names i.e www.blah blah.com so if web pages are working on other devices then its not that be carefull what advice you take
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By *azzaahh OP Woman
over a year ago
north wales / chester |
"It is possible it is Internet Explorer if the router is connected - IE may be set to work offline.
Click, File and from the drop down list where is says 'Work Offline' - if there is a tick next to the wording, click the wording again, this will put IE back online."
I use chrome does that make a difference |
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By (user no longer on site)
over a year ago
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if they are on ADSL internet over phone line resetting the router completley using the pin button will lose all setting and then the router will not connect at all.
IF your on fibre or cable broadband it should be fine but be carefull |
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By (user no longer on site)
over a year ago
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"not been funny but its cache also DNS stands for domain name server which changes IP address to web names i.e www.blah blah.com so if web pages are working on other devices then its not that be carefull what advice you take
"
the cache will record every time somthing conects to the router sometimes it will record a duplicate and this will couse an ip conflict ie when to computers are trying to use the same ip to conect to the internet when this happens only one will conect the other will only get a local conection resting the router with the rest button clears this it does not clear the host domain or the dns server or internal passwords this has to be done manualy |
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By (user no longer on site)
over a year ago
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"if they are on ADSL internet over phone line resetting the router completley using the pin button will lose all setting and then the router will not connect at all.
IF your on fibre or cable broadband it should be fine but be carefull"
i dont know who told you that rubish |
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By (user no longer on site)
over a year ago
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it will clear it on some ADSL connections then the router wont work i do it for a living.
The router gives each device its own IP address to start with and also if they were duplicates it wont even show as local only if that was the case
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By (user no longer on site)
over a year ago
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"if they are on ADSL internet over phone line resetting the router completley using the pin button will lose all setting and then the router will not connect at all.
IF your on fibre or cable broadband it should be fine but be carefull
i dont know who told you that rubish "
That is rubbish, I'm on ADSL and have rest router loads times when my laptop loses connection. It was my supplier that told me about master reset |
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By *azzaahh OP Woman
over a year ago
north wales / chester |
"Isnt there any fit bloke or hot bi girl near her place who can go and help out?
oh that would be amazibg LOL. Would even make ya coffee anyone ???? Lol Time to post another thread just for that lol. i am sure someone will turn up ASAP...shame there is a vast ocean seperating us right now "
knowing my luck id get a weirdo lol |
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By (user no longer on site)
over a year ago
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"if they are on ADSL internet over phone line resetting the router completley using the pin button will lose all setting and then the router will not connect at all.
IF your on fibre or cable broadband it should be fine but be carefull
i dont know who told you that rubish "
Not been rude but the fact you just said that proves you dont know what your on about.
If you fully reset a router on ADSL then you have to input your username account password then your router name and wireless connection passkey so it wont work then.
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By (user no longer on site)
over a year ago
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Go to network settings on the bottom left then remove the saved settings rescan then add the router and type in the password. If it doesn't see the router it's a problem with your internal antenna |
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By (user no longer on site)
over a year ago
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"it will clear it on some ADSL connections then the router wont work i do it for a living.
The router gives each device its own IP address to start with and also if they were duplicates it wont even show as local only if that was the case
"
time for you to try a diffrent line of work then m8
the only way a master reset will lose all info is if you logon to the router its self and do an internal master reset this will the put the router back to its factory settings and it will not work then
presing the pin will not do this
to be honist your best bet is phone your broadband provider and they will explain what to do they can also log into your router for you and sort it from there |
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By (user no longer on site)
over a year ago
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"if they are on ADSL internet over phone line resetting the router completley using the pin button will lose all setting and then the router will not connect at all.
IF your on fibre or cable broadband it should be fine but be carefull
i dont know who told you that rubish
Not been rude but the fact you just said that proves you dont know what your on about.
If you fully reset a router on ADSL then you have to input your username account password then your router name and wireless connection passkey so it wont work then.
"
Really, I'm with BT they advised I do exactly that, and it works, all I had to do was re type my routers name and password, no other device in house had to be reset |
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By (user no longer on site)
over a year ago
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I know what I'm on about but yes ill agree that if the router was provided by the internet supplier and pre flashed then it keeps the settings. unless you log into the router.
But I have on many occasions done a master reset using a pin and all settings were lost.
I was stating because I didnt want the lady to possibly lose her interent into her house.
Best to play it safe if you dont know have to log into a router to change things.
Dont take it personal
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By (user no longer on site)
over a year ago
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"if they are on ADSL internet over phone line resetting the router completley using the pin button will lose all setting and then the router will not connect at all.
IF your on fibre or cable broadband it should be fine but be carefull
i dont know who told you that rubish
Not been rude but the fact you just said that proves you dont know what your on about.
If you fully reset a router on ADSL then you have to input your username account password then your router name and wireless connection passkey so it wont work then.
Really, I'm with BT they advised I do exactly that, and it works, all I had to do was re type my routers name and password, no other device in house had to be reset"
thats because BT pre flash (program) all there routers to stop you using them on another service so in that case they dont lose there settings |
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By (user no longer on site)
over a year ago
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"if they are on ADSL internet over phone line resetting the router completley using the pin button will lose all setting and then the router will not connect at all.
IF your on fibre or cable broadband it should be fine but be carefull
i dont know who told you that rubish
Not been rude but the fact you just said that proves you dont know what your on about.
If you fully reset a router on ADSL then you have to input your username account password then your router name and wireless connection passkey so it wont work then.
Really, I'm with BT they advised I do exactly that, and it works, all I had to do was re type my routers name and password, no other device in house had to be reset
thats because BT pre flash (program) all there routers to stop you using them on another service so in that case they dont lose there settings"
So do pretty much all Internet providers |
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By (user no longer on site)
over a year ago
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"Unbelievable
I may go start a thread called Hello and see how many people start arguing "
It is funny!
Op..we could help, but I daren't open my mouth 
So phone your provider...good luck. |
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By (user no longer on site)
over a year ago
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"if they are on ADSL internet over phone line resetting the router completley using the pin button will lose all setting and then the router will not connect at all.
IF your on fibre or cable broadband it should be fine but be carefull
i dont know who told you that rubish
Not been rude but the fact you just said that proves you dont know what your on about.
If you fully reset a router on ADSL then you have to input your username account password then your router name and wireless connection passkey so it wont work then.
Really, I'm with BT they advised I do exactly that, and it works, all I had to do was re type my routers name and password, no other device in house had to be reset
thats because BT pre flash (program) all there routers to stop you using them on another service so in that case they dont lose there settings
So do pretty much all Internet providers"
True, been with pretty much every Internet supplier (use I switch a lot lol) and master reset the modem works all time |
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By *xodussxMan
over a year ago
sheffield |
"Unbelievable
I may go start a thread called Hello and see how many people start arguing
It is funny!
Op..we could help, but I daren't open my mouth
So phone your provider...good luck. "
...Help out please lol
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By (user no longer on site)
over a year ago
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"Unbelievable
I may go start a thread called Hello and see how many people start arguing
It is funny!
Op..we could help, but I daren't open my mouth
So phone your provider...good luck. ...Help out please lol
"
From reading, and I am saying not much else, or else 
I'd check the wireless is turned on her laptop.
Then hard wire to check.
Finally, I'd call my provider
But seeing as we are geeks I don't have to call anyone
Still good luck to you OP...let us know how you get on. |
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By (user no longer on site)
over a year ago
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"Surely phoning your provider is best as they talk you through it step by step."
your internet provider has the ip adress and password to your router
they will loginto and look for a problem if the problem isnt in the router they will then ask you to plug the laptop in via a cable were with the help of a simple password they they will give you they will then log into your laptop find the problem and sort it for you (if it can besorted) this will take all of around 10 mins and is a free service
tip Phone them |
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By (user no longer on site)
over a year ago
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"Surely phoning your provider is best as they talk you through it step by step.
your internet provider has the ip adress and password to your router
they will loginto and look for a problem if the problem isnt in the router they will then ask you to plug the laptop in via a cable were with the help of a simple password they they will give you they will then log into your laptop find the problem and sort it for you (if it can besorted) this will take all of around 10 mins and is a free service
tip Phone them"
 |
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By (user no longer on site)
over a year ago
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"Unbelievable
I may go start a thread called Hello and see how many people start arguing
It is funny!
Op..we could help, but I daren't open my mouth
So phone your provider...good luck. ...Help out please lol
From reading, and I am saying not much else, or else
I'd check the wireless is turned on her laptop.
Then hard wire to check.
Finally, I'd call my provider
But seeing as we are geeks I don't have to call anyone
Still good luck to you OP...let us know how you get on."
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By (user no longer on site)
over a year ago
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I hope it gets sorted for you _azzaahh.
If your still having problems after your router is reset, im presuming that after many stating that resetting it will help thats its not still working....
then try the cable in the router if that works then it would seem to be the wireless in the laptop.
Id go with trying a USB wireless adapter which will work better anyways
Hope its sorted soon
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By (user no longer on site)
over a year ago
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"There isn't a problem with the router!
It works on other devices as the OP has already said.  "
at last someone speaks sence!
forget the turn on and off fan club psstt
its the wireless in the laptop having problems ! |
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It could be a compatability issue. I see you've had a new supplier. How old is your laptop?
The router is more than likely an 802.11N antenna frequency, if the lap top is oldish it probably only supports an 802.11g |
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By (user no longer on site)
over a year ago
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If you've got a working laptop, I'd google for actual technical forums for help. But it does sound like it's the laptop and not the connection. I'd get the laptop to "forget" the wireless connection and reconnect from scratch. |
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