It's a bug. Get them to go to the main page. Use the contact us button at the bottom. Raise it as I've found a bug/problem with the site.
Happened to me last year. Took a week or so to sort. I ended up raising it twice before it got sorted |
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By (user no longer on site)
over a year ago
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Took me a year of zero response before I finally got access.
Never was told 'why' for the lack of access or the lack of response so can't help you there. |
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By (user no longer on site)
over a year ago
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"Using an account, that’s been setup on the same IP address/device as someone else? "
I don't think that can be the case because between us we have 4 profiles all with the same IP address and can even though we don't comment on the forums with all of them. I know IP addresses and using the same WiFi can cause issues with verifications though. |
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By (user no longer on site)
over a year ago
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"Using an account, that’s been setup on the same IP address/device as someone else?
I don't think that can be the case because between us we have 4 profiles all with the same IP address and can even though we don't comment on the forums with all of them. I know IP addresses and using the same WiFi can cause issues with verifications though. "
Well, my own account and Mrs Soze’s account were set up via the same computer. I can use the forums, she can’t.
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By (user no longer on site)
over a year ago
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Seems to be a fairly common problem recently, I've seen a few posts saying the same. I (Psyche) have had a single account for about a month now and can't post on here from it. I've contacted admin twice and had no response. Hopefully it works for your friend.
Pxx |
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By (user no longer on site)
over a year ago
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"Using an account, that’s been setup on the same IP address/device as someone else?
I don't think that can be the case because between us we have 4 profiles all with the same IP address and can even though we don't comment on the forums with all of them. I know IP addresses and using the same WiFi can cause issues with verifications though.
Well, my own account and Mrs Soze’s account were set up via the same computer. I can use the forums, she can’t.
"
Not sure as we have not had the same issues. |
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