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Consumer Rights

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By *yron69 OP   Man  over a year ago

Fareham

We received last week a sofa from DFS after a 2 month delivery wait. The bolt in one of the four legs snapped within a day and the other three look dodgy.

I want my money back but have been informed as it’s made to order they won’t refund.

Any advice?

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By *avie65Man  over a year ago

In the west.

Maybe the Watchdog page on the BBC or your local trading standards will tell you where you stand.

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By *ew swingers wxmCouple  over a year ago

Wrexham

Quick look on the .gov website:

You have to offer a refund for certain items only if they’re faulty, such as:

personalised items and custom-made items

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By *he_Last_TitanMan  over a year ago

Bristol


"We received last week a sofa from DFS after a 2 month delivery wait. The bolt in one of the four legs snapped within a day and the other three look dodgy.

I want my money back but have been informed as it’s made to order they won’t refund.

Any advice?"

I had the same thing, but was happy for them to replace the legs. They did. Guy did an excellent job actually.

Why don’t you want the sofa anymore?

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By *yron69 OP   Man  over a year ago

Fareham


"We received last week a sofa from DFS after a 2 month delivery wait. The bolt in one of the four legs snapped within a day and the other three look dodgy.

I want my money back but have been informed as it’s made to order they won’t refund.

Any advice?

I had the same thing, but was happy for them to replace the legs. They did. Guy did an excellent job actually.

Why don’t you want the sofa anymore? "

Just think the legs will always be a problem. Anti glide feet on each leg are also coming off.

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