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By (user no longer on site)
over a year ago
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I've been in some form of customer service my whole career. I feel your pain. Have a cup of tea and five minutes fresh air if you can.
When I worked in an sector where customers are known to be particularly complain-y, the rude ones used to be my specialty. My colleagues used to pass them on to me so I could use my special set of skills. More often than not, it would end with them thanking me and guiltily apologising. If it made them think twice next time, great.
Kill the f**kers with kidness. Don't let them dull your shine  |
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