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"sorry you are still waiting...."
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By *ummy mummy OP Woman
over a year ago
southampton-ish |
Why bother having a customer service number if you never answer it? Was supposed to have a package delivered on Thursday from City-link and it never arrived...friday the tracking said it was back on the van for delivery at 7:34 am from local depot,stayed in again...still no delivery. have tried several attempts to speak with someone and it keeps saying my call is moving up in the queue then back to same annoying same song over and over...arrrggg |
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By (user no longer on site)
over a year ago
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"Why bother having a customer service number if you never answer it? Was supposed to have a package delivered on Thursday from City-link and it never arrived...friday the tracking said it was back on the van for delivery at 7:34 am from local depot,stayed in again...still no delivery. have tried several attempts to speak with someone and it keeps saying my call is moving up in the queue then back to same annoying same song over and over...arrrggg"
Agreed. Totally annoying. Businesses that can't be bothered answering their phones don't deserve to have a business. I would EXPECT to go bust if I didn't answer the phone. |
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By *ummy mummy OP Woman
over a year ago
southampton-ish |
after 34 min I finally got through...apparently the first email was sent in error as the package only reached southampton depot friday...so I stayed in thursday for no frickin reason...and then the driver "ran out of time" friday so my package is back in the system.Now because I stayed in both Thursday and Friday I have to go out Monday to do shopping with the winks and as the package needs to be signed for, I will not get it until Tuesday now...lol |
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that's the business ethic these days  company's know they have us over a barrel most of the time so they don't provide the service they should, i dread to think what it will will be like in a few more years time |
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By (user no longer on site)
over a year ago
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"after 34 min I finally got through...apparently the first email was sent in error as the package only reached southampton depot friday...so I stayed in thursday for no frickin reason...and then the driver "ran out of time" friday so my package is back in the system.Now because I stayed in both Thursday and Friday I have to go out Monday to do shopping with the winks and as the package needs to be signed for, I will not get it until Tuesday now...lol"
You should have bemanded an upgrade to a Saturday delivery as it wasn`t ur fault the driver ran out of time, what serivce did you pay for ie next day or a 2 day service ?
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By *ummy mummy OP Woman
over a year ago
southampton-ish |
"At least it isn`t being delivered by D(rop it)H(ide it)(L)ose it!"
lol...the best company I have dealt with is DPD..they give you a very specific hr time slot and it has always been right...had a package Monday fron them, said "will be delivered between 11:02 and 12:02 " Sure enough at 11:02 there was a knock at the door...lol |
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By *ummy mummy OP Woman
over a year ago
southampton-ish |
"after 34 min I finally got through...apparently the first email was sent in error as the package only reached southampton depot friday...so I stayed in thursday for no frickin reason...and then the driver "ran out of time" friday so my package is back in the system.Now because I stayed in both Thursday and Friday I have to go out Monday to do shopping with the winks and as the package needs to be signed for, I will not get it until Tuesday now...lol You should have bemanded an upgrade to a Saturday delivery as it wasn`t ur fault the driver ran out of time, what serivce did you pay for ie next day or a 2 day service ?"
I did and got "all our deliveries have been sent out for the day" I said "so why was mine not one of them",did not have an answer for me. |
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By (user no longer on site)
over a year ago
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...and I bet it was an 08 number you had to dial!
One of my pet hates is how the Banks (and others) charge you to sort out something they have screwed up. I recently had nearly £50 refunded to me by NatWest becuase of the costs calling them from my mobile phone.
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By *ummy mummy OP Woman
over a year ago
southampton-ish |
"...and I bet it was an 08 number you had to dial!
One of my pet hates is how the Banks (and others) charge you to sort out something they have screwed up. I recently had nearly £50 refunded to me by NatWest becuase of the costs calling them from my mobile phone.
"
at least with the phone plan I have on my land line it will not cost me any extra...lol |
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By *win PeaksCouple
over a year ago
Northamptonshire |
"Why bother having a customer service number if you never answer it? Was supposed to have a package delivered on Thursday from City-link and it never arrived...friday the tracking said it was back on the van for delivery at 7:34 am from local depot,stayed in again...still no delivery. have tried several attempts to speak with someone and it keeps saying my call is moving up in the queue then back to same annoying same song over and over...arrrggg"
Stick to Royal Mail |
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By *ummy mummy OP Woman
over a year ago
southampton-ish |
"Why bother having a customer service number if you never answer it? Was supposed to have a package delivered on Thursday from City-link and it never arrived...friday the tracking said it was back on the van for delivery at 7:34 am from local depot,stayed in again...still no delivery. have tried several attempts to speak with someone and it keeps saying my call is moving up in the queue then back to same annoying same song over and over...arrrggg
Stick to Royal Mail"
not always a choice...lol...if I had the choice it would be DPD... |
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