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roll over and take it or fight for your rights?
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i am in an ongoing battle with HTC after they completely botched up a repair on my phone that was less than a year old.
after receiving a frankly laughable ofer of compensation this eening i posted on the HTC UK facebook wall outlining what a joke they were.
the response i got was simply i should be happy that they followed the minimum they have to by law and i should be happy with the offer of a case and screen protector in compensation for amost £100 out of pocket costs to my during the month they had my phone.
so...do you just roll over and acept what companies tell you is policy or do you fight for your rights? |
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Let's put it this way have a family full of solicitors and legal that all owe me favors. Also on first name terms with MP.
Tell them you see them first in court and then the media. You can do small claims court cheaply |
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"Let's put it this way have a family full of solicitors and legal that all owe me favors. Also on first name terms with MP.
Tell them you see them first in court and then the media. You can do small claims court cheaply"
Forgot to say good luck  |
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By (user no longer on site)
over a year ago
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You fight for your rights. If you send an item to a manufacturer for a repair it should be repaired. Simple as that. Whether its done under warranty or you're paying for it.
Keep bombarding them with emails and phone calls (log the date, time and duration of the calls and always get a name), threaten to go to the BBC's Watchdog programme and possibly start a thread on the HTC forum website. |
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By (user no longer on site)
over a year ago
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If you say to them that 'it is not fit for purpose' and you will go to an ombudsman and are willing to take them to the small claims court you should get a more psoitive response.
Also do what sparks says. |
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By (user no longer on site)
over a year ago
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I have exactly the same problem with two HTC fones, cant get internet or mail one and cant answer incoming calls on the other - do they or three care - nope, but this weekend they sure as hell are gonna do something about them  |
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By (user no longer on site)
over a year ago
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Every one loves a good fight! I'm about to start a good one with a fairly large company! I know I won't win but even if I cause them a little grief I will feel more happy. A little pleasure inside! |
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By (user no longer on site)
over a year ago
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fight 4 ur rites if u roll over n except wot they say as gospel they just walk all over u without a second thort ,,,,,gud luk ,,,, |
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By (user no longer on site)
over a year ago
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I always, always always fight for my rights and will go to the end of the road to get where I need to be.
I'm a bloody good letter writer and am well versed in formulating constructive letters of complaint which on most occasions achieve results.
I never roll over and play dead |
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By (user no longer on site)
over a year ago
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"You should find something worthwhile to fight for, not a phone."
If u have paid good money for a working fone and it doesnt work then it is worthwhile to fight for it ..... do u put up with shoddy goods that dont do what they say on the tin then? ......... |
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"i was just shocked at the amount of people who said 'you got a new phone what are you moaning about?'!!
"
Sale of goods act and consumer both state that you are allowed to expect reasonable compensation if they do not preform. Whenever you start has stated elsewhere time date name and what was said. I have diary that I have always used never fails to make them eat their words. Done a few big companies in past including 3 got CEO name and direct line and their head of legal fucked them twelve ways to Sunday |
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"You should find something worthwhile to fight for, not a phone."
disagree, matters not what the 'item' is..
if the service or product has fallen below par etc then there is a principle at stake..
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By (user no longer on site)
over a year ago
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"You should find something worthwhile to fight for, not a phone."
If you paid for a new television or laptop and it didn't work you wouldn't just throw them away and buy another, would you? |
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"You should find something worthwhile to fight for, not a phone.
disagree, matters not what the 'item' is..
if the service or product has fallen below par etc then there is a principle at stake..
"
 |
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By (user no longer on site)
over a year ago
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"i am in an ongoing battle with HTC after they completely botched up a repair on my phone that was less than a year old.
after receiving a frankly laughable ofer of compensation this eening i posted on the HTC UK facebook wall outlining what a joke they were.
the response i got was simply i should be happy that they followed the minimum they have to by law and i should be happy with the offer of a case and screen protector in compensation for amost £100 out of pocket costs to my during the month they had my phone.
so...do you just roll over and acept what companies tell you is policy or do you fight for your rights?"
Small claims court is the best option. It will cost you a few quid but if you are pissed off it will cost them a up to a grand in legal costs if it goes through. They will cave and offer you a decent offer as its then cheaper for them. |
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By (user no longer on site)
over a year ago
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"i am in an ongoing battle with HTC after they completely botched up a repair on my phone that was less than a year old.
after receiving a frankly laughable ofer of compensation this eening i posted on the HTC UK facebook wall outlining what a joke they were.
the response i got was simply i should be happy that they followed the minimum they have to by law and i should be happy with the offer of a case and screen protector in compensation for amost £100 out of pocket costs to my during the month they had my phone.
so...do you just roll over and acept what companies tell you is policy or do you fight for your rights?
Small claims court is the best option. It will cost you a few quid but if you are pissed off it will cost them a up to a grand in legal costs if it goes through. They will cave and offer you a decent offer as its then cheaper for them. "
They could also refuse to cave in and call your bluff. If you lose, it could cost you a grand .....
Beware when going to these lengths unless you have bloody good legal advice and a watertight case. |
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By (user no longer on site)
over a year ago
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Small claims can be useful but I have to to clarify that if you fight a case there is a risk of costs being awarded against you over and above the costs you have to pay to bring the case.
Provided the case stays Small Claims (if not see a lawyer immediately and PAY!) then the risk of costs against you is quite small and if any are awarded they are restricted to a short list of limited fees rather than the free-ranging legal fees in larger cases. |
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By (user no longer on site)
over a year ago
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On the general point I've always found HTC phones fairly reliable although I've rooted and re-flashed every one I've ever owned (and I've just gone Samsung and done the same) but I'm a die hard geek. So my knowledge of their customer services is non existent. |
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In general, under UK law, your claim is against the retailer, rather than manufacturer.
I strongly believe in consumer rights, and pay no attention to anything like '12' months guarantees, as you're likely covered for considerably longer, under consumer protection law, both UK and EU.
Have you pursued this against the retailer already? In the small claims court, if you claim against the wrong body, your claim is likely canceled and costs awarded against you.
The Sale of Goods Act covers you against the retailer.
You can find your nearest Trading Standards office here, by searching - http://www.tradingstandards.gov.uk/advice/index.cfm
Good luck!! |
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