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By (user no longer on site)
over a year ago
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Hermes are AWFUL!
Why can't they knock on the door?
Your package is probably propped up against your front door or in the bin waiting for someone to steal it.
Worst delivery company ever. |
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By *ad NannaWoman
over a year ago
East London |
Can you track it? One of my delivery firms gives you tracking details and you can track the van on a map, that updates every 30 seconds.
It also tells you how many drop offs the driver has, which number you are and how many left until it's your turn.
It's a little frustrating though when you can see the van at the end of your road and it goes down a side road. |
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By (user no longer on site)
over a year ago
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I haven't experienced any real problems with Hermes.
Over the last 11 years I have sent 3622 parcels via Hermes with only 2 losses and 1 miss-delivery.... and that turned into an absolute fiasco not of the delivery drivers doing but of the customers and it cost me a lot of time trying to rectify the situation.
UPS kept surcharging me because I sent expensive bespoke hand made Cargo Bicycle frames out in very well made plywood packing boxes and not cardboard boxes; the packing case became the cargo box for the bicycle. UPS insisted they should still have been in cardboard boxes
DHL were the worst I have ever dealt with. They kept surcharging me for 19kgs over the declared weight of 5kg when the parcels I dispatched were actually a shade less than 4.7kg and when I requested that the parcels be re-weighed on trading standards approved and calibrated scales they destroyed the parcels claiming I had refused to pay the surcharge..... This is still pending a court case.
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By (user no longer on site)
over a year ago
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"In a hedge if it's hermes 
Very true. They are excellent at hurling packages over fences and hedges.
Or your bin... Seriously!! "
No way.that is taking it to the next level  |
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By *arkus1812Man
over a year ago
Lifes departure lounge NN9 Northamptonshire East not West MidlandsMidlands |
"I haven't experienced any real problems with Hermes.
Over the last 11 years I have sent 3622 parcels via Hermes with only 2 losses and 1 miss-delivery.... and that turned into an absolute fiasco not of the delivery drivers doing but of the customers and it cost me a lot of time trying to rectify the situation.
UPS kept surcharging me because I sent expensive bespoke hand made Cargo Bicycle frames out in very well made plywood packing boxes and not cardboard boxes; the packing case became the cargo box for the bicycle. UPS insisted they should still have been in cardboard boxes
DHL were the worst I have ever dealt with. They kept surcharging me for 19kgs over the declared weight of 5kg when the parcels I dispatched were actually a shade less than 4.7kg and when I requested that the parcels be re-weighed on trading standards approved and calibrated scales they destroyed the parcels claiming I had refused to pay the surcharge..... This is still pending a court case.
"
I share your experiences with Hermes, also with them for 11 years and 4335 parcels sent, 80% of what I send are glass items, combined breakage and loss rate is around 0.03% which is way better than Royal Mail who hovered around the 2% mark,
My local Hermes courier has been coming to me for the past ten years, we are on first name terms, when time allows she will join me for a coffee, and she is a stunner 
Can't fault UPS on shipping to the States, not had much to do with DPD or DHL though. |
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