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Call centre work and hearing
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By (user no longer on site) OP
over a year ago
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I am looking for work and there's a few positions going for call centre work.
I've got hearing damage from gunfire and explosions, so could i make my condition worse using a headset?
I tried call centre work and on a few occasions when the caller hung up, i got accustic shock through the line which put me off.
Ive asked my gp and aldo the ent clinic at local hospital but not much help |
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By (user no longer on site)
over a year ago
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I have mild Tinnitus and worked briefly in an office with 6 phones ringing constantly, we didnt have headsets but the combination of background noise and noise in my ears made the job a total nightmare. |
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By (user no longer on site) OP
over a year ago
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"I suppose it depends on what sort of systems they use? But proceed with caution based on your previous experience of call centre work.
"
Thanks, that was my thoughts too. I asked a cwu
representative and she thought it might make it worse |
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By (user no longer on site) OP
over a year ago
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"If you've had bad experiences from similar in the past OP then there's your answer really.
I'd also have thought your GP etc would be better placed to answer than anyone else "
Yes i was thinking the same, id stick it out but not if i make my condition worse. I am surprised there seems a lack of technology to help |
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By *emini ManMan
over a year ago
There and to the left a bit |
"If you've had bad experiences from similar in the past OP then there's your answer really.
I'd also have thought your GP etc would be better placed to answer than anyone else
Yes i was thinking the same, id stick it out but not if i make my condition worse. I am surprised there seems a lack of technology to help "
The technology is there - it's more whether a company wants to invest in that technology for a minority of users, especially in that sort of environment where its use may have an impact on response times etc |
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"Ask your ENT dr or ask for a verbal referral from your GP? They're the experts ... "
Better still if they have Audiologist in the ENT Department.
Audiologist may have some additional knowledge and training about "hearing" that the ENT Surgeons/doctors not aware of.
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By (user no longer on site)
over a year ago
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"Ask your ENT dr or ask for a verbal referral from your GP? They're the experts ...
Better still if they have Audiologist in the ENT Department.
Audiologist may have some additional knowledge and training about "hearing" that the ENT Surgeons/doctors not aware of.
"
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"Ask your ENT dr or ask for a verbal referral from your GP? They're the experts ... "
He akreast did, its at the bottom of his op.
Op...if you choose to work in this environment you should make them aware of your issues and ask for health surveillance monitoring to ensure your hearing is not adversely affected. This is a requirement under health and safety law.
They should also have occupational health that they can refer you to for pre employment medical checks.
I worked in a call centre for 8 years, albeit it some of that time was in a managerial capacity so not in the phones for 8 years. In that time I never heard any complaints from staff regarding hearing loss or impairment.
Renencef also that you may be covered under the equality act 2010 and so they would need to make reasonable adjustments to your work which could include regular breaks from taking calls and give you some other work to do. There is always admin work to do in call centres. |
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By (user no longer on site) OP
over a year ago
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"Ask your ENT dr or ask for a verbal referral from your GP? They're the experts ...
This. Ask the experts  "
I did but weren't too helpful. I saw an audiologist but wasn't really helpful. He wanted to do tests to give me loud blasts on his headphones to ffind my pain threshold. I declined the offer.
He did the quiter tests to find the lower limit threshold. Afterwards i asked him but he wasn't going to commit to a definitive answer.
I was still looking into call centre work as there's not much employment round where I live |
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By (user no longer on site) OP
over a year ago
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"Ask your ENT dr or ask for a verbal referral from your GP? They're the experts ...
He akreast did, its at the bottom of his op.
Op...if you choose to work in this environment you should make them aware of your issues and ask for health surveillance monitoring to ensure your hearing is not adversely affected. This is a requirement under health and safety law.
They should also have occupational health that they can refer you to for pre employment medical checks.
I worked in a call centre for 8 years, albeit it some of that time was in a managerial capacity so not in the phones for 8 years. In that time I never heard any complaints from staff regarding hearing loss or impairment.
Renencef also that you may be covered under the equality act 2010 and so they would need to make reasonable adjustments to your work which could include regular breaks from taking calls and give you some other work to do. There is always admin work to do in call centres. "
Great thanks. I'll ask if i get an interview |
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By (user no longer on site)
over a year ago
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"I am looking for work and there's a few positions going for call centre work.
I've got hearing damage from gunfire and explosions, so could i make my condition worse using a headset?
I tried call centre work and on a few occasions when the caller hung up, i got accustic shock through the line which put me off.
Ive asked my gp and aldo the ent clinic at local hospital but not much help "
Gunfire and explosions due to working in the army or something similar?
The thing that would put me off from call centre work more than hearing problems would be the likelihood of abuse from customers.  |
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You can get “bone conduction” headphones (they sit either side of the temple and send the sound wave through the bones of your jaw and head bypassing the eardrum straight to the inner ear) sports people use them as they allow you to hear traffic whilst listening to music. |
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By (user no longer on site) OP
over a year ago
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"You can get “bone conduction” headphones (they sit either side of the temple and send the sound wave through the bones of your jaw and head bypassing the eardrum straight to the inner ear) sports people use them as they allow you to hear traffic whilst listening to music. "
Wow, excellent, though already mentioned, will the company investvin them or allow unauthorised headsets plugged into their equipment |
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"You can get “bone conduction” headphones (they sit either side of the temple and send the sound wave through the bones of your jaw and head bypassing the eardrum straight to the inner ear) sports people use them as they allow you to hear traffic whilst listening to music.
Wow, excellent, though already mentioned, will the company investvin them or allow unauthorised headsets plugged into their equipment "
Well that is something that you will need to discuss with them. Acoustic Shock is thought to occur in the middle ear. Having a device that bypasses the middle ear and goes straight to the inner ear should limit the potential for this, I would discuss it with them to see what they say. Bone Conduction headphones are not too expensive depending on the make and the time between recharge. You may need two sets to get through an 8 hour shift. |
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I use hearing aids for tinittus and to help with higher frequency loss. Get your audiologist to arrange an access to work assessment. As well as my hearing aids I now have a pen microphone that plugs into a regular telephone so I can listen through my hearing aids. Doesn't work so well with headset systems though.
Don't recommend long periods of being on headset though, I did a 3 day virtual training course a few months back and it really affected me. |
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"I am looking for work and there's a few positions going for call centre work.
I've got hearing damage from gunfire and explosions, so could i make my condition worse using a headset?
I tried call centre work and on a few occasions when the caller hung up, i got accustic shock through the line which put me off.
Ive asked my gp and aldo the ent clinic at local hospital but not much help
Gunfire and explosions due to working in the army or something similar?
The thing that would put me off from call centre work more than hearing problems would be the likelihood of abuse from customers. "
There can certainly be some pricks on the line that's for sure but for the most part they just give you funny stories to tell at dinner parties 
I have a few |
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By (user no longer on site)
over a year ago
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"I am looking for work and there's a few positions going for call centre work.
I've got hearing damage from gunfire and explosions, so could i make my condition worse using a headset?
I tried call centre work and on a few occasions when the caller hung up, i got accustic shock through the line which put me off.
Ive asked my gp and aldo the ent clinic at local hospital but not much help
Gunfire and explosions due to working in the army or something similar?
The thing that would put me off from call centre work more than hearing problems would be the likelihood of abuse from customers.
There can certainly be some pricks on the line that's for sure but for the most part they just give you funny stories to tell at dinner parties
I have a few "
I like a happy ending. |
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