FabSwingers.com > Forums > The Lounge > Online banking login experiences
Online banking login experiences
Jump to: Newest in thread
 |
By *orny PT OP Man
over a year ago
Peterborough |
Do you enjoy logging in to your online account, or is it a password nightmare?
Which bank/building society has the best or worst login system?
This is my experience.
Nationwide's digital card reader:
Insert card
Enter pin
Read long number on lcd screen
Enter that number on the portal
Welcome!
A great system.
Metro bank: desktop website
enter 12 digit customer number
Enter 3 digits from first secret number (8 digits long)
Enter 3 digits/letters from password (8+ characters long)
Grab mobile phone
Wait for text
Read that number
Enter that number
Try not to screw up typing that in
and...
Welcome.
(if you trip up on those stages, you will only get another 2 attempts. Fail those, then it's a trip to the bank, in person to reset everything again.)
Conclusion.
Nationwide's system is as easy as remembering your pin at the cash machine, whereas Metro feels like mental gymnastics.
For a forward thinking bank, that's open Sundays, evenings, lets your dog in and gives you your bank cards and even takes a picture of you, in order to prevent fraud. This is handy if you have lost, forgotten or had your ID stolen.
I would have expected better, much better.
As for the use-the-mobile-app instead...well if you need to replace or do a hard reset on your phone: well guess what. You're gonna have to come in and do it all again.
Nationwide 1
Metro 0
Why can't keyboards have built in card swipers/chip readers?
How is it for you?
(and breathe)
 |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
"Do you enjoy logging in to your online account, or is it a password nightmare?
Which bank/building society has the best or worst login system?
This is my experience.
Nationwide's digital card reader:
Insert card
Enter pin
Read long number on lcd screen
Enter that number on the portal
Welcome!
A great system.
Metro bank: desktop website
enter 12 digit customer number
Enter 3 digits from first secret number (8 digits long)
Enter 3 digits/letters from password (8+ characters long)
Grab mobile phone
Wait for text
Read that number
Enter that number
Try not to screw up typing that in
and...
Welcome.
(if you trip up on those stages, you will only get another 2 attempts. Fail those, then it's a trip to the bank, in person to reset everything again.)
Conclusion.
Nationwide's system is as easy as remembering your pin at the cash machine, whereas Metro feels like mental gymnastics.
For a forward thinking bank, that's open Sundays, evenings, lets your dog in and gives you your bank cards and even takes a picture of you, in order to prevent fraud. This is handy if you have lost, forgotten or had your ID stolen.
I would have expected better, much better.
As for the use-the-mobile-app instead...well if you need to replace or do a hard reset on your phone: well guess what. You're gonna have to come in and do it all again.
Nationwide 1
Metro 0
Why can't keyboards have built in card swipers/chip readers?
How is it for you?
(and breathe)
"
You're not Kenyan, are you?  |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *orny PT OP Man
over a year ago
Peterborough |
"Hsbc and Lloyd’s are fine, my Hsbc business acc involves a little more - mostly trying to remember where I put the fecking number generator thingy  "
Why not velcro it to the back of your monitor? |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
My bank recently changed from 3 step authentication to just needing the pin like an ATM.  Really shit security.
Even Amazon sends a text to confirm the person logging on is me. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *orny PT OP Man
over a year ago
Peterborough |
"Do you enjoy logging in to your online account, or is it a password nightmare?
Which bank/building society has the best or worst login system?
This is my experience.
Nationwide's digital card reader:
Insert card
Enter pin
Read long number on lcd screen
Enter that number on the portal
Welcome!
A great system.
Metro bank: desktop website
enter 12 digit customer number
Enter 3 digits from first secret number (8 digits long)
Enter 3 digits/letters from password (8+ characters long)
Grab mobile phone
Wait for text
Read that number
Enter that number
Try not to screw up typing that in
and...
Welcome.
(if you trip up on those stages, you will only get another 2 attempts. Fail those, then it's a trip to the bank, in person to reset everything again.)
Conclusion.
Nationwide's system is as easy as remembering your pin at the cash machine, whereas Metro feels like mental gymnastics.
For a forward thinking bank, that's open Sundays, evenings, lets your dog in and gives you your bank cards and even takes a picture of you, in order to prevent fraud. This is handy if you have lost, forgotten or had your ID stolen.
I would have expected better, much better.
As for the use-the-mobile-app instead...well if you need to replace or do a hard reset on your phone: well guess what. You're gonna have to come in and do it all again.
Nationwide 1
Metro 0
Why can't keyboards have built in card swipers/chip readers?
How is it for you?
(and breathe)
You're not Kenyan, are you? "
Hujambo!
Nope, I'm English. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *orny PT OP Man
over a year ago
Peterborough |
"I have exactly the same card reader and the same bank. I have never had any issues thankfully in over 10 years.
Was that Nationwide too?
Yep, had the same bank for around 30 years."
It's nice, when something simple like that gets rolled out. |
Reply privately, Reply in forum +quote
or View forums list | |
"I have exactly the same card reader and the same bank. I have never had any issues thankfully in over 10 years.
Was that Nationwide too?
Yep, had the same bank for around 30 years."
Same - Nationwide is very easy. Barclaycard and MBNA - super duper complicated |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
I use log in on my phone as it requires my fingerprint to connect.
Lloyds - mobile great but needs several passwords to make any transactions
Nationwide - mobile great, don’t like computer site as much
Starling - Great site and very easy to use - I have a Euro and £ account with them and can transfer money over to euros instantly and then pay my bills in France |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *orny PT OP Man
over a year ago
Peterborough |
"I have no problems with Lloyds. I use the app mostly so I login once and then it's just using my fingerprint to get in to it. Super simple "
These IT teams think everybody has a smart phone and they don't realise that when we visit them in the bank, that we notice our accounts being set up on a desktop!
The banks should offer us a USB device, whether it is a calculator/finger print reader or a swiper.
Desktops are here to stay! |
Reply privately, Reply in forum +quote
or View forums list | |
Nationwide on my phone is so easy, just use my fingerprint to get in. Although I sometimes have to use a gadget to double its me and not some crazy person with my phone and cut off finger.
HSBC is the bane of my life which is why I'm closing that account. Lost one little gadget so couldn't get in. Had to order another which i could not link to my account because the old one was. Everyone I try to sort it I just get a new gadget sent to me. I now have a family of useless gadgets and no access to Internet banking. |
Reply privately, Reply in forum +quote
or View forums list | |
"I use log in on my phone as it requires my fingerprint to connect.
Lloyds - mobile great but needs several passwords to make any transactions
Nationwide - mobile great, don’t like computer site as much
Starling - Great site and very easy to use - I have a Euro and £ account with them and can transfer money over to euros instantly and then pay my bills in France"
Not sure I trust finger print security!! I think my iPhone has a bug, anyones finger on the home key will unlock it, I kid you not!! |
Reply privately, Reply in forum +quote
or View forums list | |
» Add a new message to this topic
I don’t have any issues with mine 