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Any Computer Whizes on?
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By (user no longer on site) OP
over a year ago
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Hi all
I am doing my nut in here and hope there is someone out there who can help......
Somehow the Driver for my USB mouse has been corrupted so the mouse is not moving across the screen. It's an optical mouse and I am using Windows XP Home eddition.
When I look at the mouse section on Control Panel it says that the driver is corrupted or missing and gives the error code 39.
I have uninstalled the mouse on driver manager and reinstalled it, to no effect.
I am trying to download a driver to replace the corupted one, but I only get driver managers which don't let me tab around to the right section to replace the driver.............
So, my question is, does anyone know how I can replace the driver? Can anyone post a link to that website?
Many many thanks to anyone who can help me.......... |
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"try downloading and installing the driver manually. maybe there is an updated one about
and move to windows 7 ffs  "
Chances are that if it's an older PC, it won't have enough memory to run Windows 7.
Apart from looking a bit slicker, 7 won't provide anything more than XP does. |
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By (user no longer on site)
over a year ago
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7 isnt that resource heavy. aslong as he has enough ram which is an easy upgrade he should be ok. can disable the aero features if needed
have used xp, vista and 7 and 7 is by far the best OS of the bunch. very user-friendly |
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The first thing I'd do would be to ensure that it doesn't work ok in another USB port, or take it from a USB hub, if it's connected through one. That shouldn't cause your pc to recognise driver issues, but I never like to overlook the obvious.
The other couple of fairly easy things to check on, are whether any pther software installation may have caused some conflict. Did you try returning to an earlier XP restore point?
Next, something to check on, is whether your pc will work in Safe Mode, which you'd access via rebooting.
As others point out, the manufacturers are the best source for drivers, as often updated drivers are available, that have cleared potential driver conflicts. You mention the driver managers - is the problem with navigating around them due to the mouse not working? If it is, then you'll have to borrow another mouse, that will allow you to do this properly. Safe mode may allow you to use the mouse just in safe mode, if you're lucky, but isn't a permanent solution, of course.
Good luck!! |
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use the alt key and tab key to move around press enter or space to action the item you have selected if you cant use the mouse.
usb mice dont generally need drivers unless its an all singing all dancing one, such as for gaming, even then it should work as a basic mouse
whats the driver manager you refferring to?
these tend to be rip off paid for services that claim to manage your drivers, i suspect a product possibly made by uniblue
as others have said boot to safe mode, usually restart the PC and press F8 whilst its booting, yur display will look horrible and some stuff may not work, but does your mouse work?
make sure the mouse is plugged directly into a usb port on the PC not a hub.
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first, try safe mode, that should load a minimal set of drivers including (hopefully) a fallback mouse driver
You say you've uninstalled the driver, but sometimes remnants of it will remain. Take another look in driver manager and see if the mouse still shows up, if it does, unplug it and scan for hardware changes then plug it in again, if everything's going well it should detect the mouse as a new USB device and pull out the correct drivers. If you have your XP disk handy you should be able to scan that if the driver on your system is corrupt.
If THAT doesn't work you need to find mouclass.sys and mouhid.sys and replace your existing ones (which should be in C:\windows\system32\drivers) with fresh ones, you can grab new ones from driverguide.com, though you'll need to sign up (it's free)
Make sure you back up your existing ones just in case (just rename them) but after replacing them, unplug the mouse, restart and plug back in and the updated system files should be detected as the correct drivers and take over. You'll know pretty soon if they're working or not.
Don't skip straight to replacing system files with ones someone you don't know has told you to get from a site you've never heard of.
Good luck, if it doesn't work, start learning keyboard shortcuts |
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By (user no longer on site)
over a year ago
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I've had this same problem with a Logitech optical mouse before so I took it to our local pc shop and I asked the guy to plug it into one of their pc's and it worked fine, so it wasn't the mouse that had the problem.
I eventually tracked it down to a Windows Upgrade that the pc did a few days before I started getting the problems so I rolled back the pc to before the date of the upgrade and turned off automatic updates to Windows. |
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By (user no longer on site)
over a year ago
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it shouldnt be a driver issue,
its probally the mouse, try it in different usb ports, try it without other stuff plugged into usb if they anything else ya use other than keyboards
my mouse sometimes does it, and its a dodgy mouse, its usually the mouse failing and not registering properly so the right driver dont get installed.
new mouse solved the problem for me, they like only £3 from asda |
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By (user no longer on site) OP
over a year ago
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"Get a mac!"
Perhaps the best suggestion from anyone!
I got hold of a system disk and formatted the drive..... panic over n ta for all your suggestions.  |
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"malwarebytes is no good misses loads either use spybot which is free or use avast free "
Avast is nowhere near as affective as removing malware.
If you want decent free anti virus, i'd recommend Avira.
Granted MWB misses some stuff but nowhere near as much as Avast.
It also only runs when you want it too, rather than sitting in the background using up memory like Spybot. |
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I really find the comments and suggestions to be highly amusing LOL
Have you checked to see if you can roll back to a previous driver and no one has suggested trying system recovery, its a long shot but sometimes works.
Installing the device will not work if you do not manage to remove the original drivers in windows, on reboot the corrupt drivers will be installed again.
have you run scan disk on your drive to see if its a file error?
I would suggest that if your drivers are corrupt and changing ports does not work then buy a new mouse, if that fails to work then format and reload the sucker! |
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Going back to a previous restore point would probably be worth a try, providing that malware isn't present, as this could cause even more problems.
Because Windows XP uses the NT filesystem, it would usually pick up on file system errors causing device drivers to become corrupted, but of course running a check never hurts.
Working as an ICT technician, my first step would always be to run checks for viral infection and malware under safe mode before anything else.
9 times out of 10 this is the cause of driver corruption in the cases I have dealt with.
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