If I were you, I would be more concerned with the lack of customer support in case of a failed number porting or service activation, not to mention that you could lose your number that you've used for a good few years.
They are understaffed and inundated with complaints, due to the massive uptake of their offer and due to the large number of fuck ups on a number of accounts.
The Boards forum, their Twitter and Facebook accounts are inundated with complaints at the moment.
Their offer is unique on the Irish mobile telecom market, even among the existing MVNOs (Tesco, Lyca, 48, Virgín, PostMobile), as none of them could afford to match it and all off them are bleeding customers.
While they might improve their customer support service over time, I would not risk porting my main number, especially if I would have a business critical need for it, for voice calls, mobile data or two factor authentication via SMS for most bank accounts and some corporate VPN clients.
10 euro a month for "unlimited" calls and texts and 80GB of mobile data and 10GB EU roaming mobile data, is absolutely one of the best offers I've seen for a 30 day non business post pay plan.
I personally have a dual SIM phone, with a main SIM card, that has the number all my business contacts know, on a very reasonable price plan served by a major mobile carrier and not an MVNO, that doesn't break the bank, but with a decent customer support, used mainly for incoming calls and SMSs and another GoMo SIM card with a different number for all my outgoing calls and all my mobile data needs.
This way, I avoided any disruption to my main mobile service or losing my business number (during a fucked up porting by GoMo) and I can also have access to an alternative network and separate number, at the best price on the market at the moment.
GoMo have 4G data roaming in the EU, with most operators, so reasonably fast speeds everywhere I need.
If GoMo survive (they don't go down financially like Carphone MVNO did just recently) and improve their virtualy inexistent customer support service, then the other MVNOs are going to be in deep trouble long term, as GoMo just started a price war, affecting even their own owner (Eir) customer base, ptr or post pay.
Very intresting times ahead, but only time will tell, if this a long term viable financial model in Ireland. |
